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I am glad that it seems you have got it figured out. I know there has been lots of problems with that App. and sending invoices to International buyers was one of them. The only thing I could of thought of for her to do was to go to her eBay through the browser. It would then open the mobile version and she could of went to the very bottom and opened the "classic" version.
What a pain! I personally never use that app. because it's frustrating as all get out. Plus I figure if I have a smartphone then I should be able to use the normal website and not a stupid app.