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She looks to be in great condition! Plenty of G1s have neck glue and sometimes the hair strands got caught in it. And her tail is angled a little higher so it looks a little shorter but that is just the pose. If you paid anywhere from $8-12, you got a fair price. Maybe I'm being a little harsh here but I don't see the issues you are complaining about, and it's certainly not something to ask a refund over and say negative things about the seller.