DELANEYS - Wrong Item Received

[Tiggums6]

great that all parties are known to each other, yay for the pony grapevine!

[AusMLP]

Posted Lucky off on Saturday, requested the postage off them through Paypal and get payment right away, but still no communication, haven't checked who I've on posted to or anything.

I'm inclined to leave neutral feedback but not sure what to say. I'll be leaving low starts for Communication for sure.

[ponylady]

I think you are well with in your rights to ding their stars for communication. And the neutral is entirely up to you.

But if it were me and I was nice enough to help fix their mistake and send it to the right buyer at my expense, I would be a bit peeved at their lack of attention to the matter  I suppose you could give it a couple days to see if they respond/refund you before leaving it though. It was the weekend and I know myself that I was gone all weekend with no internet, so that could be the case with them. I am not saying it is but it's a possibility.

[nhal039]

I to would message them again asking them to pay the postage costs. I think you have been more than patient with them.. but I do agree with ponylady, wait a couple of days to see if they respond not everyone goes on the net daily : )

I quite frankly think you are nice considering a neutral at this stage, I think if they don't sort out the postage I would be inclined to leave a neg as they really haven't tried to fix there mistake at all

[AusMLP]

Well they are on the net, got payment for the postage within the hour but still no reply on eBay.

[Brightglowpony]

I personally have dealt with them a few times, and have been quite disappointed in the lack of communication.     And one of those times I was sent the wrong item as well.  I know these things may happen when selling a bunch of items at once, but it sure helps to have communication from the seller to ease the transaction.  Good luck AusMLP!

[ponylady]

Well they are on the net, got payment for the postage within the hour but still no reply on eBay.

I am glad to hear they reimbursed you. I suppose maybe since they sent the payment that there was no need to respond to you. It would have been nice though just so you didn't have to worry whether you were going to receive it or not.

[Ringlets]

Well they are on the net, got payment for the postage within the hour but still no reply on eBay.

Its good to know that they paid the postage   I find it strange that there was still no communication though

[LadyGuinevere]

They haven't communicated with me either, which I'm disappointed about since I asked about my item and they know it has gone via Australia.

I realised that ebay showed a tracking number for my item, but it shows no info, not even that it was accepted in the US.

[NoDivision]

I find lack of communication to be one of the most damaging things in my eyes. Even if someone "fixes" a mistake (Like goes ahead and sends a refund or replacement or what have you)If they do not communicate with me that is a huge black mark for me. To me it always seems a) rude and b) like they are hiding and don't want to own up to their mistakes.

[Spinky69er]

I find lack of communication to be one of the most damaging things in my eyes. Even if someone "fixes" a mistake (Like goes ahead and sends a refund or replacement or what have you)If they do not communicate with me that is a huge black mark for me. To me it always seems a) rude and b) like they are hiding and don't want to own up to their mistakes.

I have to say that i completely agree with this.  A little acknowledgment goes a long way into having a happy resolution.

[ponylady]

I find lack of communication to be one of the most damaging things in my eyes. Even if someone "fixes" a mistake (Like goes ahead and sends a refund or replacement or what have you)If they do not communicate with me that is a huge black mark for me. To me it always seems a) rude and b) like they are hiding and don't want to own up to their mistakes.

I have to say that i completely agree with this.  A little acknowledgment goes a long way into having a happy resolution.

[Ringlets]

^^ *nods in agreement to the above comments about communication*    so true

[Tap Dancer]

I find lack of communication to be one of the most damaging things in my eyes. Even if someone "fixes" a mistake (Like goes ahead and sends a refund or replacement or what have you)If they do not communicate with me that is a huge black mark for me. To me it always seems a) rude and b) like they are hiding and don't want to own up to their mistakes.

I agree. It's like, "You're not even worth a simple apology." I have no problem leaving neutral or negative feedback.

[LadyGuinevere]

Thanks to AusMLP, Baby Lucky did arrive today, so a big thank you to her!

The Delaneys did eventually get back to me and did admit that it had been mislabelled and went via Australia, so at least they didn't try to hide it.