Again trouble with DollyHair...

[ponylady]

I am going through the thread now and I will make a list.

[MoonHawke]

Thanks so much ponylady. To you and all the mods trying to deal with this.

I do hope that DollyHair can and will do something to fix all the these issues that have been coming up. They have good product, but we as customers shouldn't have to fight to get communication with the employees and wonder when/if our orders will arrive.

[ponylady]

Ok, please bear with me if I have anything wrong or I missed someone.  I am really sick right now with the flu. 

Wintersparkle: Never received order from Oct.  WS can you clarify what exactly you were waiting on?

BerryMouse: Placed order Nov. 23rd currently waiting on 7 hanks MLP nylon hair, 1 hank acetat hair and also one bottle hair fragrance. No communication. Claim has been opened.

MoonHawke Waiting on third order placed.  I see you filed a claim though, did you get your money back.

JPP DH has been in contact and promised to send a replacement on Friday. Replacement sent along with extra hanks for free

rayedelsol Shorted weight in hanks. Did not contact Tina.

okiegurl1981 9 hanks grossly UNDERweight.

NoDivision received order but again hanks were grossly underweight. No communication to a replacement or a partial. Claim currently open.

blackestbird Second order never arrived, currently has a claim opened and is waiting for a refund.

NichiTsukinoko late shipping, shorted weight in hanks, no communication

kaoskat 8 hanks shorted on weight (one less than 1/4 the usual amount), no communication

Zaphy still waiting on a refund promised 1 1/2 months ago for product ordered 5 months ago

Starly ordered 6 hanks and all were smaller than previous orders.

Skig received hanks that appear smaller than usual, but has no way to weigh them to be sure, has not attempted to contact her.

BarbedDragon ordered Nov 26. had 5 underweight hanks and completely 3 missing hanks. No communication, filed claim and did receive a refund.

hannaliten Underweight~dispute currently opened

Kazzellin ordered 10 total hanks in 4 colors of 38" Kankelon hair on 10/31, and received only 1 hank of each color on 11/14

Roogna received underweight hanks

PrincessOfDarkness underweight hanks, no communication.

Sternenstaub waiting for an outstanding purchase

AngelLove Placed order Jan.5th has not received. Sent email Jan 31st.


And do not be alarmed I was advised to remove all irrelevant posts, unless they directly dealt with the main topic.  So don't hate me.  And all irrelevant posts posted hereafter will also be removed or edited.  Also if anyone else you know of has issues please direct them to this thread so I can add their name to the list.

[MoonHawke]

I am waiting on my 2nd order from Nov 12th, actually. I did file a claim with Paypal, who is reviewing it currently. I will post when Paypal makes a judgement call on the claim.

[NoDivision]

thanks ponylady I did receive my order but my hanks were underweight and I contacted dollyhair to ask for either replacement hair or a partial refund. As I received no response after three weeks I filed a claim with paypal that my item was not as describes because it was missing quantity.

[ponylady]

Thanks girls, I will update it.

[JoshsPonyPrincess]

Ponylady - got ahold of her and she said it would ship on friday - will let you know once i receive my  missing hank

[ponylady]

Thank you! *crosses fingers* for you.

[kaoskat]

Add me to the list please

kaoskat 8 hanks shorted on weight (one less than 1/4 the usual amount), no communication

[ponylady]

Gotcha Kat! 

[Buffy]

A friend of mine(I don't think she is a member here) ordered some hair on 30th November, she got the hair on 28th December, but the hanks are underweight. No communication from Dollyhair, so she has open a paypal claim.

[okiegurl1981]

My hanks were UNDERweight, ponylady.   

[ponylady]

Thanks okiegurl, I am updating now.

Post Merge: January 05, 2013, 12:46:43 PM

Omg I just realized what I wrote, if that was only the issue. 

[Vertefae]

Thanks Ponylady!

[Starly]

Mine were smaller than usual. :/