Again trouble with DollyHair...

[BarbedDragon]

To answer your question NoDivision:

I filed a dispute 12/18 then escalated 12/24, PayPal sent an e-mail stating I would be refunded within 5 business days on 1/4

[starbritesprinkles]

I just weighed 126 hanks of old stock that I've had on hand since at least last summer. Most weighed in at 10-14 grams with one 8 gram, a surprising 11 - 17 gram hanks, and five 18-19 gram hanks. Anyone interested in the full report can view the note on my Facebook customs page. While the hanks weigh similar to what I received in December, they still appear fuller.

[JoshsPonyPrincess]

POD - I feel you on that issue too - I live 5 hours from her and she doesn't even ship mine out for over a week. The last orders I have placed have taken 2 weeks to get to me. I can understand shipping delays if you were overseas or something but I literally live within hours of her. Most things that ship from that area (not her) I receive the next day.

[Dollyhair]

I haven't read this entire thread, but PLEASE, if you have any resolved problems with Dollyhair, PLEASE call me at 616-61-DOLLY so that I can resolve it. I am currently catching up with my email, but I don't want anyone to feel like they have to wait for me to get to their email. So please call me. -Tina

[NoDivision]

I personally do not feel like wasting any more phone minutes calling a number that no one ever answers and that tells me not to bother leaving a message. I will await a response to my e-mail(s). I sincerely hope you will start to adress e-mails that have been awaiting for a response for weeks rather than just continuing to answer the people who have contacted you in the past couple of days.

[babylofty]

Tina,

There is a thread in the Trading Post trader support section as well about Dollyhair. I can't say for certain if they're the same people, but it's there.

edited for spelling.

[Kazzellin]

Please add me to the list, PonyLady - I ordered 10 total hanks in 4 colors of 38" Kankelon hair on 10/31, and received only 1 hank of each color on 11/14. I've emailed her twice (both times before the notice about email went up on her site), and then felt I should just wait it out. I haven't received any responce yet, but since Tina's posted herein, I'm hopeful...

[hannaliten]

Yes, please add me to the list as well. I got underweight hanks and have a pending charge back with Amex. I sent an email on 12/12, no response.

[JoshsPonyPrincess]

You can remove me from the list. My missing hank arrived today along with a couple extra free ones Thanks Tina for resolving this

[NoDivision]

To all those who sent mail a long time ago and have been waiting for a response, I suggest sending your e-mail again. To quote from Tina:

"The amount of email that I receive every day is massive, and I've been trying to just do those every day, and then afterwards, move back in time to the older emails as much as I can. If I address the older ones, then the new ones will fall behind, and then it will just become an endless cycle."

If your e-mail is towards the bottom of the inbox because it is older, there is a good chance it will NOT get a response as Tina is choosing to return NEW e-mails first and not go back to the people who have been waiting the longest. So re-send your e-mails.

Post Merge: January 07, 2013, 05:36:03 PM

eta: I have finally received a response to my e-mails. Ponylady if you want to update my status, I am now waiting for replacement hair to be sent to me.

[Starly]

I got an email response too, and will be getting more hair from my last order free to compensate. c:

[Zaphy]

You can take my name off the list as well, I received a response and refund today. Thanks for documenting, ponylady, and thanks for making it right, Tina!

[hannaliten]

I have been offered more hair as well.

[okiegurl1981]

I've received an email too, please mark me down as waiting for replacement hanks.  Thank you Tina.

[Ringlets]

I'm happy to hear these issues are starting to get resolved now