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I don't have a link for it but there is an option to chat with a live customer service rep. It's on the page with all the contact info. That would be the best way to do it because then they can confirm you get the replacement. Emails get ignored too easily.
We’re so glad you contacted us about your Monster High Dolls. We realize life is busy and we appreciate that you took the time to share your thoughts with us.Our design and engineering teams put a lot of thought and energy into creating an engaging product, and your experience concerns us. We love hearing from our consumers to understand how our products work in the real world. Our team has passed along your comments to our product development group. Because we value your loyalty, we are sending a $28.00 voucher to use towards your next purchase. The voucher is being mailed and you should have it within 14 business days.We work hard to exceed consumer expectations, and we thank you for sharing your opinions with us.
Wow! Thats so awesome of them! Sounds like they really are trying to fix some of the problems. I've seen less and less eye wonk lately (maybe its just the dolls that get sent to my area are nice, or it could be they're trying to fix it...) and none of the newer dolls I've purchased have the glue problem. (yet. keeping my fingers crossed that it dosn't show up!)
Yep, it definitely seems like they care more than Hasbro does.