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That's weird that they're making you send her back at your expense. I've complained about two of my dolls so far, and both times I was sent a replacement right away (like I got the shipping confirmation email at the same time as the email from customer service) without having to send anything back to them. The first time I just told them all the issues I had with the doll (hair falling out, knee that wouldn't turn, head that won't tilt forward, etc) and pretty much just let them know that I think they should have more quality control for the dolls and they apologized and said they're going to send me a replacement. Then the second time, I contacted them because Spectra's arm was badly bent/curved and wanted to know if they had replacement arms for her that they could send me. They said they didn't have them for her, but would send me a new Spectra. Both cases were this month (Oct. 4th for Rochelle and Oct. 11th for Spectra) so if they changed their policy, apparently not everyone got the memo. Out of curiosity, how did you contact them? Both times, I went to this page: http://service.mattel.com/us/ContactUs.aspx and clicked on "Email Us" at the bottom of the page. Maybe the people who cover emails don't have the same policies as the ones covering chat or phone complaints? Have you ever complained and had them send you a replacement before? I figure they must have a list of people who have complained before and maybe you get so many before they make you return the dolls?
I like Scaris Lala's skirt ... which happenes to be a recolored version of Ghoulia's fashion pack skirt, which I quite like. I might have to get a Scaris Lala just for her skirt. LOL.
If they're starting to reuse clothes from fashion packs, but in different colors, is that a good thing or a bad thing??
Hey, anyone else think that in Ghouls Rule, Jackson's face looked like a pretty boy K-pop star? It's all I could think about! He was so cute!