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Oh my word! Geeze thanks a lot Rhini, why did I have to see that?! LOLNow I want a blue Cupid!! I already have one though.. and I can NOT afford to buy spares of these dolls lol
has anyone else heard the rumor about SS Gil being rereleased soon. I wondering if its true, I heard that he will be released in VERY high volume and he should be seen everywhere! Gil overkill quantity
Some of you might remember when I contacted Mattel USA customer service about week ago. They asked me to send them a pic of the dolls I was complaining. I sent it and they said they are going to replace me the dolls. I offered to give them USA address to ship but they wanted to ship them straight to Finland for me. Today I got a call from FedEx that my package has arrived to the customs and Mattel has even paid the customs fees for me FedEx has picked up the package and they are gonna deliver it to me tomorrow.From the start, I was prepared to find someone in US to receive the dolls, ship them to me at my cost and pay the custom fees, I didn´t even dream that Mattel would do all of this for me. When I get my package tomorrow, I´m gonna send a thank you- message to Mattel.I can´t believe this. I´m so extremely happy with Mattel now. This is an example of great customer service
Quote from: rimmu on September 27, 2012, 04:32:44 AMSome of you might remember when I contacted Mattel USA customer service about week ago. They asked me to send them a pic of the dolls I was complaining. I sent it and they said they are going to replace me the dolls. I offered to give them USA address to ship but they wanted to ship them straight to Finland for me. Today I got a call from FedEx that my package has arrived to the customs and Mattel has even paid the customs fees for me FedEx has picked up the package and they are gonna deliver it to me tomorrow.From the start, I was prepared to find someone in US to receive the dolls, ship them to me at my cost and pay the custom fees, I didn´t even dream that Mattel would do all of this for me. When I get my package tomorrow, I´m gonna send a thank you- message to Mattel.I can´t believe this. I´m so extremely happy with Mattel now. This is an example of great customer service This is extremely exiting news! O__O Then it might be hopes for us in Sweden too! Mattel Sweden is NOT wery nice at all -__-*