**RESPONSE FROM HASBRO*** My little Pony Favorite Collection - Dents?

[StarlightGaze]

I don't really care about getting mine replaced. I'm still going to tell Hasbro about it though.

[Katai]

Yeah thats fine. I'm keeping the ones I want from the second set I got and selling the rest..least NM is mint

[LadyMoondancer]

I'm putting this in bold not to be shouty, but to catch everyone's attention:

Hasbro is not going to cancel this set if people complain about the dents.

This is a store-exclusive.  Hasbro has a deal with Toys R Us to produce these.  TRU exclusive toys bring people into TRU, where they maybe see a few other things they want and buy them too.

Hasbro wants to know about things like this. 

If their toys has problems that are turning off buyers, they want to know so that they can fix them in the future.   This would not even be a difficult or costly problem to solve!  But if no one tells Hasbro there's a problem, they can't fix it.

[zora]

today i had the same case with wedding rarity! i just have 3 G4 ponies (i am mainly a G1 collector) and when i unpacked rarity she was completely full of dents on her chest! i returned her to the store immediatly (no problems with that one) and got a new one. the new rarity also had dents but not as terrible ones as the other one.

this happened in europe at jokerland

[Tulips]

Now that I think about it maybe the G4 single I saw with the 'gouge' out of it's chest was just a really bad dent... and that was months ago!

[Evening_Moonstone]

I got the collectors' set last night, and a bunch of the ponies do have dents from the packaging.  It's unfortunate, but I still wanted those characters. I'm glad Nightmare Moon is in good shape, though.

[Koudoawaia]

After reading all this, much as I wanted that set, I don't think I'll get it now. As it's been mentioned already, paying $40 for damaged ponies would be ridiculous.

[Dragonflitter]

I'm putting this in bold not to be shouty, but to catch everyone's attention:

Hasbro is not going to cancel this set if people complain about the dents.

This is a store-exclusive.  Hasbro has a deal with Toys R Us to produce these.  TRU exclusive toys bring people into TRU, where they maybe see a few other things they want and buy them too.

Hasbro wants to know about things like this. 

If their toys has problems that are turning off buyers, they want to know so that they can fix them in the future.   This would not even be a difficult or costly problem to solve!  But if no one tells Hasbro there's a problem, they can't fix it.

[aspiesinger]

Sorry for bringing back a slightly old post, but I googled for this after opening mine that I purchased yesterday and found guess what, DENTS on my ponies chest's! Luckily mlp arena came up first.
I have some photos I was going to send Hasbro but it seems sending them the photos would be a waste of my time so I will just call them sometime soon. Here are the photos of my damaged one (figures DJ Pon-3 is the most special next to Nightmare Moon and she's got the worst of it)

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[Ren-Ren]

The dents will most likely go away after a little bit. That has been the case for all of mine that had dents because of the packaging, including the ones in the TRU set w/ NMM.

[Bergamot]

Does anybody know if heating the plastic up with a hair dryer might speed the process of the dents working out?

It's funny; my Nightmare Moon has scuffs on the packaging side. The facing side was perfect, but everything's kind of messed up where she was held into the box.

[ButtercreamDream]

This makes me sad.  I want nightmare moon so badly, and I'd like the whole set, but everyone's photos are scaring me off.  I hope they fix the problem.

Has anyone else's pony dents fixed themselves over time?

[will2Bfree]

This makes me sad.  I want nightmare moon so badly, and I'd like the whole set, but everyone's photos are scaring me off.  I hope they fix the problem.

Has anyone else's pony dents fixed themselves over time?

I think most people have been getting the dents out quickly by dipping them in boiling water. I don't get to open my set until Christmas, so I can't speak from experience.

[Flitter]

Has anyone else's pony dents fixed themselves over time?

On mine, they've definitely smoothed out a bit since when I first de-boxed them.

[hathorcat]

Does anybody know if heating the plastic up with a hair dryer might speed the process of the dents working out?

It's funny; my Nightmare Moon has scuffs on the packaging side. The facing side was perfect, but everything's kind of messed up where she was held into the box.

Run the dents under warm water and they will go away - you may need to repeat a few times. Moulded plastic has a memory and with heat and time the plastic will go back into position - especially on such minor dents