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Quote from: hannaliten on July 06, 2012, 03:22:09 PMQuote from: amenoo on July 06, 2012, 03:20:56 PMHm.. do US Mattel customer service usually demand that you send the doll back if you have a defect doll?If it's one that's currently in stores I think they want it.I know that I had to send the defective Rochelle I had (bad eye paint) back to them before they would send a replacement. But they do email you a shipping label so that it is free to return.
Quote from: amenoo on July 06, 2012, 03:20:56 PMHm.. do US Mattel customer service usually demand that you send the doll back if you have a defect doll?If it's one that's currently in stores I think they want it.
Hm.. do US Mattel customer service usually demand that you send the doll back if you have a defect doll?
Just thought i'd come out of lurking and finally say hi too, i'm not really new to collecting Monster High I started around Christmas, Spectra was my first doll (the only doll i want and like, i swear ) Followed by Abbey about a week later. I now have 13 Everyone is right when they say its addictive!
Cupid's hair feels hard, I think some brushing will help that. I prefer her without her wings, though, mine are lopsided a little.
Quote from: rayedelsol on July 06, 2012, 05:39:24 PMCupid's hair feels hard, I think some brushing will help that. I prefer her without her wings, though, mine are lopsided a little. I don't know if brushing can get rid of helmet hair, but you could try washing it out gently with some warm water.
Quote from: PandaBerryInSpace on July 06, 2012, 05:43:58 PMQuote from: rayedelsol on July 06, 2012, 05:39:24 PMCupid's hair feels hard, I think some brushing will help that. I prefer her without her wings, though, mine are lopsided a little. I don't know if brushing can get rid of helmet hair, but you could try washing it out gently with some warm water. So this isn't uncommon? She was the least crazy-headed of the ones that Walmart had. I am now addicted Ironically, my husband said he prefers MH dolls to MLP... he says "it fits you more" At least he is supportive of my hobbies though
Quote from: LiquidCyanide on July 06, 2012, 05:15:06 PMJust thought i'd come out of lurking and finally say hi too, i'm not really new to collecting Monster High I started around Christmas, Spectra was my first doll (the only doll i want and like, i swear ) Followed by Abbey about a week later. I now have 13 Everyone is right when they say its addictive!Hi, LiquidCyanide! That's awesome that you got Spectra as your first doll -- she was always my favorite, long before I even started collecting!
Quote from: wystearya on July 06, 2012, 04:55:06 PMQuote from: hannaliten on July 06, 2012, 03:22:09 PMQuote from: amenoo on July 06, 2012, 03:20:56 PMHm.. do US Mattel customer service usually demand that you send the doll back if you have a defect doll?If it's one that's currently in stores I think they want it.I know that I had to send the defective Rochelle I had (bad eye paint) back to them before they would send a replacement. But they do email you a shipping label so that it is free to return.When I wrote them about my defective Rochelle, they just sent me a voucher. Sending the doll back for a replacement (assuming they send you a replacement doll and not a voucher) seems a bit like a crapshoot on the off-chance that your replacement doll comes with a bigger defect than the one you started out with.
how did my target store get nothing new, but had these two who I haven't seen since their first release?Original Spectra and non 1600 Cupid... picked them both up in case anyone needed them if so shoot me a PM