Resolved.

[Jahlila]

2/23/14- I have been issued a full refund by the seller.


I buy quite frequently on eBay. Mostly things that I feel are a good deal. Most times, I have a pleasant experience and the items are as described or look great. This time, I've had it! 

A few days ago, I saw an auction for a G1 Princess pony table cloth and it was at $3.99 with no bids and about to end. So I bid and won. Paid right away and the item came in the mail today. I was so excited because the pictures shown were in great shape! The clear plastic cover was in tact and it was clean and not faded. Upon opening my package, it was clear that the item I received was not the one pictured. There are rips and tears in the clear plastic and it looks like someone cut out price tags off the front. It also has some sort of dried food stuck to it. The table cloth itself, luckily, appears to still be in new condition. I went back to the auction and checked the description. Nowhere does it say anything about condition but gives you the measurments and says what it is. This seller seems to sell a lot of kids items and copy/pastes a generic template in the description. Needless to say, I sent her a polite, but firm, message stating what I bought, that I was not happy about the item not being as described and to please write a detailed description about future items to avoid making people upset. I also mentioned I didn't want to return the item, as it would cost me more money to send it back. I really hope I did the right thing. 

The seller's name is: alisas951

Not a pony seller but she does sell lots of kids toys and items.

[ponylady]

How disappointing  Yes, you did the right thing by contacting her.

Did she reply back to you at all with some sort of explanation?

[Jahlila]

She hasn't responded back yet but I hope she will. She's a power seller with 100% positive feedback. I haven't left feedback or anything yet because I want to see what she says. I'm more sad than mad at this point. The tablecloth will have to come out of the packaging. The bottom is almost torn completely open. 

[bluerose9978]

Well I hope you will leave appropriate feedback. In this case, neutral might be your best bet. But then again, it does depend on how the seller handles the situation.

[Jahlila]

Update: I received a message from the seller. She apologized profusely and said she had 10+ of them she was trying to sell at one time and just grabbed one when putting my package together. She also said she was going to give me a full refund and to keep the item. I haven't gotten a notice from PayPal about a refund yet but it's a good start.

[Ringlets]

Update: I received a message from the seller. She apologized profusely and said she had 10+ of them she was trying to sell at one time and just grabbed one when putting my package together. She also said she was going to give me a full refund and to keep the item. I haven't gotten a notice from PayPal about a refund yet but it's a good start.

Well at least that sounds positive     I hope that it works out well in the end. it sounds like your seller will make things right. I would have been very disappointed too if I'd received an item in that condition. You handled it well