Neutral Feedback Revision - Ebay

[genuinesqueak]

Last week I bought three blind bag ponies (I'm new to BB's but like the look of the boys so chose three as a start) from a chinese seller. Their feedback was mostly good but some people complained of the size of them (I figured they're blind bags, they're not huge).

Anyway when I got them, one of them was the correct pony but the other two were wrong. I wasn't too annoyed though because they were cheap and one of them was Rainbow Dash and I had her on my watch list anyway. But I left neutral feedback for them and they replied saying they were very sorry and would send the right ones to me if I could please revise my feedback. I replied saying I would be very happy to once I got the replacements.

They've sent "revised feedback requests" but I'm not sure what to do with them... Do I wait until I get the correct ponies? Or do I revise it and then wait for the ponies? I'd prefer to wait but I wasn't sure if they'd send them until I've revised it? They haven't said I need to send the wrong ones back in order to get the replacements, and ideally I don't want to, because then I'm out of pocket, I'd rather just pay for these and keep them.

Thanks for any help!

[Shiromisa]

Definitely wait til you have the ponies in hand, and let them know you'll be doing that.

[HawaiianRain]

I would have contacted the seller before leaving any type of feedback if you are not happy. That's really not fair to not give the seller a chance to make it right.

[ponylady]

It's always a good rule of thumb to contact your seller first before you leave feedback. I know there are horror stories out there with the seller not responding or willing to work things out. But most sellers are willing if you give them a chance to rectify the situation, such as it seems in this situation.

As for the revised feedback I would wait till the replacements arrive. I would message them back and let them know that you are more than happy to revise it once the replacements arrive. I am sure they will understand. Also since you are worried about the extra BB's, I would maybe make mention that you are wondering what you should do about them? I have a feeling they will probably tell you to go ahead and keep them.  But that way you will know and do not have to feel guilty about having them.

[genuinesqueak]

Thanks for your replies. I'll definitely contact the seller first before leaving feedback. I feel really bad now!