*hugs Jahlila*
I'm so sorry to hear you went through all this hun! you handled it really well though and you did the right thing keeping the case open until your item arrived
I understand that people can have accidents of course, but this just sounds like a bad seller
I'm really happy that you did get your fluffies in the right size and color in the end, but the cigarette smoke ...ugh!
I think a neutral is definitely in order since this was definitely less than a positive experience - you could even leave a negative after all the problems . I hope that the smell comes out in time , thankfully you have a few weeks yet *sends positve thoughts*