Didn't get my pony :( - seller killakalani

[Galactica]

Early this month (the 10th) I won this auction. http://www.ebay.com/itm/150875378410?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649    I was very happy since I kept missing out on this cutie, and wanted her so bad.

I didn't get her right away which I thought was odd- since I had paid immediately and the shipping fee was $11.35 for expedited shippingg.

I checked the seller's feedback and it looks like she has an issue with slow shipping. Since I still wanted the pony BAD I sent her an email asking politely about when or if my package had shipped- please?  I then received an update notification showing that the seller had shipped and provided tracking info. I thought "Oh- she just forgot or is lazy- WHEW!" Or so I thought.  Four or five days go by and no pony.  I clicked the tracking label and it said that the package was still "expected" (not scanned).  Sometimes this happens so I emailed again. No response.

The next day I opened a claim with ebay- explaining the situation politely (hoping the seller would get the hint and mail the pony).  She finally contacted me and was so sorry, but she had accidently sent my pony to someone else- and hadn't even realized it until that day.  She offered to send her own pony to me while she waited for the other pony to return.  I was super happy and told her that I totally understood the mistake - and for sure wanted the substitute pony.  Five more days go by and no pony. 

Yesterday I contacted the seller again to let her know that I hadn't received the replacement pony yet- and was wondering when or if she had sent it? Please?  No response.  Today I finally "escalated" the claim to ebay since it looks like my situation is hopeless.  Ebay sent me a refund.  I was disappointed. While I'm happy I didn't get ripped off- I really really really wanted the pony. 

I just left negative feedback- if the seller does ever send the pony- I will pay her again and revise the feedback.  I hate leaving negative feedback- but I feel like in this case- it was probably deserved.

The seller's name is killakalani.  Her name is Nora M- she isn't a member here, is she?  If she is- I do still really really want the pony and would still pay for her...

[Dyzarktarzk]

What pony is it?

I'm sorry to read this.  But... her communication is really bad =S

[Galactica]

The SDCC Derp

[Ringlets]

 Its always disappointing when an item doesnt show up, but its even worse when its something you really wanted     It does seem as though this seller has a problem with slow shipping and communication according to other feedback left. I dont think there is anything else you could have done other than try and communicate with her,  and open a case/escalate it  when things werent resolved I hope that the pony does show up eventually.  As far as I know this person isnt a member here, but thanks for letting us know her ID .  I agree that the best thing to do now is to leave some honest feedback  to warn others of potential problems  - if you do get the pony in the end you can always revise it

[Galactica]

Yeah- that's what I ended up doing. I do really hope that she will send the pony- I would definitely change the feedback- I am not one to hold grudges.

[lovesbabysquirmy]

What IS it with sellers and this particular pony???  GAH!

Thanks for the heads-up about this seller!

[Galactica]

Just an update- she sent the pony!

I sent her another payment and asked her to send me a revise feedback request- but didn't get an answer.  I am so glad she sent the pony...

[ponylady]

I am glad to hear your seller has made things right 

Let us know when she arrives!

[Galactica]

Oh she arrived- she is super super cute- I am so happy- I didn't think I'd ever get her!

[lovesbabysquirmy]

So glad to hear this! 

[Ringlets]

Yay!    that is awesome news!! I'm really happy for you and I'm glad this was resolved in a good way    

[rybett]

The Filter Is There For A Reason Pony rules!!