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1) Did paypal take money out of your account? Does it say pending in your paypal? Or does it say pending in your ebay?2) Did the buyer say they haven't received their payment (as far as they know?)Because they might have to go into paypal and actually accept a payment. It will happen to some accounts if they are new, or haven't done a lot of selling in general. I'm taking a wild guess it says unpaid on ebay, and pending in paypal. In that case the seller needs to accept the payment for the transaction to go through.
Your guess is correct, this hasn’t happened before.
You can call Paypal at 888-221-1161. I was told the number is the same worldwide. Good luck!