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First let me start by saying that I'm sorry to hear that you're unhappy with your ponies. Secondly, a seller CAN'T leave anything but positive feedback for a buyer, so you have no worries there.Third, the auction pictures aren't very good, and yeah I can see how her descriptions are lacking, however I don't see how she blatantly lied? She states good condition, with marks on them, and they need tlc. To me that says drastic work needed. Maybe it's just me but I don't see the issue, I do hope that you can get it resolved * Also, I would like to point out that you're statement "If someone has said a seller has been rude then that's a massive warning sign because things may have gone wrong umpteen times before someone actually follows through and leaves negative feedback statement" is a little assumptive and not always correct. As a seller I have 2 negatives, 1 from a buyer who never bothered to contact me, and the other from a buyer who I bent over backwards for and ending up losing out on a lot of money because of their demands and trying to do whatever it took to avoid a negative. I'm a great seller, polite, understanding, easy to work with, so just because I have 2 negatives, doesn't make me a bad seller, or even indicate that I was in the wrong.*Sorry I wasn't trying to hijack your thread, I just wanted to point out that not everything is black and white, there are grey areas and it would be great if you didn't lump everyone together.
To the OP, I wasn't trying to be rude or offensive to you in any way. You posted about an issue with a seller, I was just giving an opinion, you are not required to justify your actions regarding this seller to anyone on this forum, however if you're posting, you're bound to get opinions that you may not see eye to eye on. I don't think she sounds like a collector even though she states that she has some duplicates, so good condition to a non collector vs collector are 2 different things.
Just a friendly reminder to make sure to keep this on topic.Artemesia I will not get into to depth regarding her descriptions and one picture. I believe by yours and others responses above that you understand that already.I think your best course of action to be honest is to return the ponies if you are not happy. There is no use keeping them if you are going to be unhappy. While I understand you most likely do not want to pay for return shipping, it is eBay's policy that the buyer pay return shipping. She is not obligated to give you a partial refund or to pay your cost of shipping back unless she agrees to it. I am assuming she did not agree to either by your statements in the first post.If you are not comfortable posting the email messages between the two of you, you can PM me them. I would be more than happy to take a look.