What do they consider as "decided in a seller's favor"?
No feedback can be left and case is awarded as decided in Seller's favor.
I have a buyer who opened a not as described case, if I can work it out with her before it is escalated to eBay, whose "favor" is it in?
The case will simply be closed with neither party at fault. Therefore it will not be recorded on your account. But be aware feedback can still be left.
Can a seller do anything to win a case for not as described? Return/refund?
It depends on what type of case was open. If it is an Item Not As Described such as yours, the best course of action is to respond quickly and work with your trading partner to resolve the problem.. Answer buyer communication quickly and professionally. Never dismiss or belittle buyers' concerns, much less threaten or badger a buyer, since any communication that you send will quickly end up in eBay's hands if a dispute arises. Instead, firmly and clearly address all concerns and refer buyers to the item description in question for clarification of all policies. Ensure eBay that the item you shipped was exactly as described, functioning in exactly the way promised, packaged well, and delivered on time-and that any problems that have arisen are thus likely to have been caused by the shipper, in which case an insurance claim is in order, or by the buyer, in which case the culpability and liability alike are not yours. Note that you have communicated promptly with the buyer. If it is for an item not received you will have to prove the item was shipped and delivered. This is the reason why sellers obtain delivery confirmation - so they have proof that the item was delivered. The Post Office says it was delivered. If it was lost or stolen from the person's mail box, that's not your responsibility - you did your job.
The buyer will lose if he opens a dispute and escalates it to eBay and you input the tracking information that shows it was delivered.
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