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Author Topic: Etsy feedback change?  (Read 442 times)

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Offline Shiromisa

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Etsy feedback change?
« on: August 27, 2013, 04:28:20 PM »
I just got an email that says Etsy's changing the way they do feedback--adding star ratings and getting rid of Kiss and Make Up. What do you think this means for Etsy sellers?
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Offline NinaMarie

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Re: Etsy feedback change?
« Reply #1 on: August 27, 2013, 09:03:56 PM »
Crud sounds like they're trying to follow ebay. I'm a little scared now...

Offline ponylady

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Re: Etsy feedback change?
« Reply #2 on: August 28, 2013, 02:44:56 AM »
I did a little reading on it, since I am not a big Etsy user.

Quote
•Buyers will no longer be rated in the new feedback system.

•Etsy is moving to a 5-star rating system in order to make reviews more shopper-friendly, saying stars were more favorable toward sellers than the old, rigid percentage ratings, which will migrate over to stars.

•Buyers can edit their reviews providing a window for the buyer and seller to communicate and resolve issues directly.

•To prevent premature reviews, Etsy is tying in processing and shipment information, so that an item can only be reviewed once Etsy believe it's arrived.

•The buyer's profile name will be publicly displayed on the sellers review and listing pages, but their purchase information will still remain private to them on their profile page.

•Previously, a shop's feedback score included the ratings the owner received as a buyer - which was misleading for prospective shoppers, Etsy said. Now a shop's overall rating will reflect only reviews left by buyers in the last year, sharing the shop's current reputation with shoppers.

It looks all a little to familiar to me.....EBAY! I suppose since most Etsy sellers have sold on Ebay at one time or another it won't be a big surprise what a huge headache this will cause in the long run.
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