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I've had a few unfortunate interactions with members here who have ample feedback and have been here for a long time. As in, very unprofessional conduct, lack of communication, item not as described etc. Nothing ever escalated enough for me to leave bad feedback but I have definitely understood that great feedback does not 100% guarantee great service :S
It's tough when problems are found with a well known seller. I often find that others come forward who were too afraid to voice their concerns for fear of community backlash or alienating an influential member.The part that bothers me about all this is the... you owe me a favor later kind of limbo. I suppose it's because now you'd be forced to complete another transaction with someone that you have had some difficulty with. I'm sure the seller is a good person, but that's not the issue here. Well known and loved or not, the transaction has not been fulfilled and the communication has not been the best. I wouldn't want to owe a freebie to someone that I couldn't have a gentle, kind conversation with.