EDIT: Resolved!!!!

[hokuspokus]

EDIT JULY 9:

Got a call from postnl.nl and a very nice man of the company helped me out. He told me i was again within my rights and he will cancell the 2 bills postnl gave me (the first one was already cancelled but i got a 'reminder letter' about it that i had not paid  so i wanted to be completely sure he cancelled again). I really hope this will not happen again!

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Remember this? http://mlparena.com/mlp/index.php/topic,299840.0.html
That's my first complain about unfair bills. Luckily i got my money back.

And now it has happened again, only this time, the pony was on her way to USA. And you know what that means: extra high costs!!   (its sarcasm, if you might not have noticed  ) So now they've come with another bill which is much higher! Isn't life great sometimes?!

Sorry for my sarcasm, but it annoys me BIG TIME.  I knóóów i'm in my right and it's such a trouble to go through again. When will this end? Will i get this with every baby pony from now on? I know i'm housebound, but i still have a life guys... 

If this keeps going over and over i will be saddened to say i can't ship baby ponies in bubble envelopes anymore  I would have to charge €17 for each package out of Europe. I already had to charge that for adult ponies (ask around, there isn't a cheaper option here in the Netherlands to you over there. Or at least i didn't hear of it).

Sigh. Any other Dutch members who suddenly get bills for their baby ponies that were shipped envelope? Trust me, the exact pose is out of question, read linked topic to read about that.


Think i'm going on a break from selling my ponies It might sound lame or like it's a little problem, but i just hate the extra things i need to adjuste (right word?). It stresses me out! And all for nothing 

[hathorcat]

Nothing worse than extra and unexpected shipping charges whether as a buyer or a seller!! Sorry that you have had this happen again hokus!

Are you going to get in contact and appeal the decision again?

[hokuspokus]

Nothing worse than extra and unexpected shipping charges whether as a buyer or a seller!! Sorry that you have had this happen again hokus!

Are you going to get in contact and appeal the decision again?

Oh, i will definitely contact them, but i won't be in such a good mood. Gonna say to them that this is NO fair and i will definitely not pay. Will keep updating, thanks for reply!

[ponylady]

I hope everything works out for you like last time hokus!  Crazy Post Office!

[hokuspokus]

I hope everything works out for you like last time hokus!  Crazy Post Office!

Thanks, i am currently waiting on a reply from them. If it takes too long i will call. Can't take any risk.

[RockinPrettyBeats]

So what is the deal that they are saying you can't ship a pony in an envelope?

[Sebby6]

I bet the problem is that she is sending it as a letter. In UK we have Letter rate and Small packet rate and god help you if you try and send something the wrong way.

Like a G1 brush has to go parcel rate because they can see it's not a letter even if it is flat enough.

[RockinPrettyBeats]

I bet the problem is that she is sending it as a letter. In UK we have Letter rate and Small packet rate and god help you if you try and send something the wrong way.

Like a G1 brush has to go parcel rate because they can see it's not a letter even if it is flat enough.

Ohhhh, I see. Yes, I think with the USA if it is a certain thickness or has a rigidness then they will charge you a fee OR a the package rate.

Is that the problem hoskuspokus?

If you have the website for your post office you can post it. Maybe we can find a rule that you aren't meeting.

[hokuspokus]

I bet the problem is that she is sending it as a letter. In UK we have Letter rate and Small packet rate and god help you if you try and send something the wrong way.

Like a G1 brush has to go parcel rate because they can see it's not a letter even if it is flat enough.

Ohhhh, I see. Yes, I think with the USA if it is a certain thickness or has a rigidness then they will charge you a fee OR a the package rate.

Is that the problem hoskuspokus?

If you have the website for your post office you can post it. Maybe we can find a rule that you aren't meeting.

It's hard to explain in English. Basically, items withion 3,2 cm wide are allowed to go in (bubble) envelope. It does not matter if it is a letter or something else. The baby pony was definitely within 3,2 cms and i've sended so many of them and never had a problem. There should not be a problem now as i always stick to the rules.

Here's some rules on weight and measures copied from Postnl.nl:

Formaten en gewichten:
Minimumformaat: 14 x 9 cm
Maximumformaat: 38 x 26,5 x 3,2 cm
Maximumgewicht: 2 kg

[hokuspokus]

Update: resolved! hopefully there does not come a third time!

[RockinPrettyBeats]

Oh I'm happy you got it worked out! Lets hope this doesn't happen again. Good luck!

[hokuspokus]

Thanks, i hope so too!