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Messages - Taxel
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91
« on: June 09, 2018, 11:49:00 AM »
I quoted that message right back to her, banditpony, and she changed her tune after tossing up some more excuses that I didn't bother to read. Suddenly she "stands by her offer to refund" despite fighting it so hard and insisting she never offered that in the first place.
But whatever. Its over. She finally went through with the refund and the case is closed. Once the refund processes I'll have my fiance help me write up an extremely honest but unemotional review.
Thank you guys for all your advice and support. Its always appreciated <3
92
« on: June 09, 2018, 12:35:01 AM »
She commented on the case three times in 20 minutes and escalated the case, claiming she never offered a refund. I'm at my wits end. Somehow the case has changed to "Your ideal resolution is to return the item for repair". This WAS NOT chosen by me, ever! When I created the case I wanted a return.
I'm calling Etsy the second I wake up. And Wells Fargo right after if we have to. This is complete insanity.
NEVER shop from Gemologies/Kristan. I don't know if I'm allowed to give her full name but she's very easy to find... What a horrible, nasty seller she is. I'm completely appalled. I've made more online purchases than I care to count over the years and I've never dealt with such an awful, vindictive seller. This is the worst experience I've ever had buying anything.
Does anyone have links to reputable places talking about lapis not being suitable for use in rings? I've been trying to find some through Google but I have no idea where to even look. All the sites I've found so far are just unhelpful pseuedoscience or don't mention what lapis shouldn't be used in. (Although I've yet to find any that mention it being used in rings at all.)
93
« on: June 08, 2018, 12:43:14 PM »
New update: the artist continues to be super shady!!!
Yesterday morning we got up early and dropped off the ring at the post office. I took videos of the entire process just in case. And now I see the case gets another comment, once again full of lies.
"What would it take to close this case? I agree to fulfil the reqest of the buyer and would sincerely appreciate the case being closed if the buyer is satisfied with the agreement to repair the item."
I seriously can't even believe this anymore. How can someone be so downright nasty and terrible?! My fiance had the thought that maybe she keeps talking "to Etsy" to be passive aggressive by ignoring me. Which honestly wouldn't surprise me given her constant lies. I just don't even know anymore.
94
« on: June 06, 2018, 11:15:56 AM »
I really, really doubt Etsy would side with the seller over something like this. The ring was obviously either defective (a damage stone), which no amount of research can prevent, and/or should never have been sold in the first place, since it sounds like lapis is far too soft to ever be put into a ring anyways. As a buyer I probably should have researched that first but its the seller's responsibility to know the most basic things about what they're selling - like what stones shouldn't ever be used in rings and what stones shouldn't be used in the lotus design.
But anyways, I finally got a real response! They're still clinging to the lie that they already sent a return label to try and look good to Etsy, I guess, but at least they did actually send one this time.
"My apologies for the confusion I caused here. I will copy and paste this into all channels.
I sent a return label to you via email. We cannot attach files in Etsy convo system. That one has expired now so I will send a new one via email to you. Please let me know if it is received or not either here, in convo or directly from the email I send."
Fingers crossed its smooth sailing from here.
95
« on: June 05, 2018, 11:40:12 PM »
Thank you Sweet Daes, I appreciate it <3
Unfortunately I don't have any good news to share. Less than 12 hours after opening the case the artist replied. We didn't have time to read it before work so we just got a chance to look and wow... she either has so many open cases/general issues that she can't keep them straight or she's blatantly lying trying to get Etsy to side with her. (She's replying like she's talking to Etsy, not me, which is just more proof she has no idea what she's doing...)
Her response:
"Hi there
I emailed a pre paid shipping label the day after receiving word about the defects. I offered to fix the issue with the ring or refund the cost of the ring eventhough the buyer bought the wrong size to start with based on the mistake of a jeweler.
What should I do beyond this remedy offer? Im a bit confused as to why a case was opened when I offered plenty of optimal solutions.
Thank you for working with me!
Kristan"
Which is just... completely false in every single way. She never offered anything and I never asked, with regards to the sizing. All I did in that message was gush over how much I love the ring and ask her advice on how to go about getting it resized (like what process she recommends, certain products, etc). The only thing she did was to recommend I talk to a local jeweler and tell them heat can't be used to resize the ring. That's all! I even double checked my emails and there's no return label or emails from her in any way.
And that's not even the complaint!!! She completely ignored that the ring broke from a 1-2 inch fall. I even made sure to clarify what exactly happened, that I wore the ring on the wrong finger and when it fell I was holding it in my hands. The size has absolutely no bearing on this issue!
I already replied (with the help of both my fiance and a roommate so its unemotional and sticks to the facts) but gosh... I feel like I'm in the Twilight Zone :/
96
« on: June 04, 2018, 11:35:05 PM »
I hope this gets sorted out in your favour. I agree with what others are saying that an everyday ring should be made for everyday wear and not with a fragile design or stone. What I'm curious about is what's the actual size of the ring? Did you take it to a jewellery store to have the ring sized? If you were pretty sure the size should work for you, did she size the ring right when she listed it? I was sized wrong for a ring once and I know it could just be a mistake but it'd be nice to know for sure. If you wanted any future ring sizing advice, when I would size a person's finger and they said a size felt good, I'd always have them try on the smaller size to be sure. I'd keep going until it feels tight. Also, make sure you're using sizing rings a similar thickness to the band of the ring you're planning to get, it actually makes a difference. Good luck.
The ring is listed as a size 7. I never got a chance to take it to a jeweler before it broke but sizing it against a ring sizer I have, 7 seems accurate. I feel fairly confident its the listed size (or at least close), we just have no clue how to size our fingers. Originally I sized myself with the ring sizer as a 5.5 but just didn't feel confident I knew what I was doing/the ring sizer was even accurate (I don't know where I got it). So we went to Walmart to try on rings because we didn't want to deal with pressure from jewelry stores... >.> I definitely screwed it up. Playing with the ring sizer again, 5.5 seems way too small and 7 just a tad big. So I still have no clue!
We'll just deal with the pressure of an in-person jeweler and get recommendations from the jeweler we're going to order from before we order the replacement. The replacement band won't be as thin so that should help too. Did you use a credit card Taxel?
I would assume maybe you could do a charge back if going through Etsy doesn't work.... :/ I mean that's just ridiculous it broke it that short of time and that you weren't even rough on it.
Nope, just my fiance's debit card :/ If it comes down to it we'll call his bank (Wells Fargo) and see what they have to say.
I went ahead and filed a case under "Not as described - Damaged" since its now been a week without a response. I don't want to lose the option to open a case because she's ignoring me. Fingers crossed.
97
« on: June 04, 2018, 01:08:43 PM »
Oh wow, I had no idea lapis was so fragile! We chose it because it looks somewhat like a blue rose in that setting. I'll admit I was a bit worried when the ring arrived and it looked like the stones were glued in but I figured the artist knew what she was doing... I even mentioned in the message on May 27th that we were using it as an engagement ring so I'd be wearing it a lot. If she knew lapis was too fragile for that she could've mentioned it then and I could've returned it before the ring broke. I have a feeling she doesn't know much about the stones because the descriptions are basically all metaphysical things. There's nothing about quality, hardness, etc.
Unfortunately I didn't go through Paypal, Tula ): I didn't even think of it. I haven't wanted to give PP access to my new bank account but I suppose I'll finally have to bite the bullet and just do it with how much I'll be buying on Etsy soon.
98
« on: June 04, 2018, 04:05:52 AM »
To me it's not defective, as the item hit the floor, even smoothly, you're never safe for somethin' to broke.
After, it's the seller fault on the ring size I guess, so you can base your claim on the wrong size making it difficult to wear and causing the fall who broke it.
I'll just open a case to ask for return/remplacement or refund? As the vendor is not correct to it's end.
Great luck with that!
Edit:
"The order I received does not match its description" - you can so claim the wrong size?
To answer your first part, it did NOT hit the floor. It hit a table. It feel a maximum of two (2) inches. A ring being sold for about $100 (or much, much more for the other stone types) should not break because it falls 2 inches. Normal use of your hands is much more intense than such a short drop. And I did NOT wear it on the finger it falls straight off of; I wore it on the wrong finger so it wouldn't fall. I clearly mentioned that. It was in my hand when it fell 1-2 inches (which I think is about 2.5 to 5 cm) onto the table.
For the second part, NO! Goodness! I have very clearly taken responsibility for the size being wrong. That is 100% my fault. But the ring broke in less than a week from a very tiny drop onto a table. That is unacceptable, period. That is my complaint and that is why I'm not sure how to file the claim. I can't find a way to report it for anything other than "not as described" so I'm asking if that section is the right place to file a claim or if there's another way to do so, which I clearly stated.
Please stop making assumptions about me that are all addressed in the very first post. I would open a case. Also as a side note, you want to choose an engagement ring that is practical for everyday wear. I found this the hard way with a beautiful ring that was very comfy to wear but has a bumpy part that would snag jumpers/loose clothes. I ended up sending it back to he jeweller to have her alter it slightly. Still not good that the ring broke and wasn’t fit for purpose but it looks like it was never be meant to be an everyday rings anyway.
Actually the artist advertises the style with other stones as engagement rings. That plus the fact that the description says nothing about not being suitable for daily wear have me the impression it would work. I figured it would be somewhat of a pain given the design so I barely even wore it (taking it off to wash my hands/shower, eat, wear gloves, do housework, etc) but I never expected this. Its such a shame ):
Luckily I've found another more experienced team of jewelers that are very up front about everything and what ideas might not suit a daily ring.
99
« on: June 03, 2018, 07:15:40 PM »
Thanks guys. That's what I was leaning towards but I wanted to make sure I wasn't being unreasonable. If it was cheaper costumer jewelry maybe I'd be more forgiving but this ring design is $100 to $400 in most stones... they shouldn't break like this.
Looking through Etsy I can only find one way to open a case for an item that arrived - "The order I received does not match its description". There's a dropdown of selections with "Damaged" but all the others are just about being sent the wrong item. It says stuff like "Upload photos that show the difference between the item and its description". Is this the right way to open the case or should I be looking somewhere else? I don't think I've ever had to file a case on Etsy before.
100
« on: June 03, 2018, 03:49:54 PM »
This is a bit off topic but I have no idea where else to post it. On May 18th I inquired about getting a ring made in a certain size from an Etsy seller. She let me know how much extra time it would take and how to order it. After trying on rings somewhere else we thought the one she had in stock would be the right size so on May 19th I ordered it and left a note letting her know the size was right after all. The ring arrived on May 27th and was way too big, like probably 2+ sizes too big, so I messaged the seller to ask her advice on what to do. The band is very thin so I didn't know if it would need to be resized in a certain way. She let me know a few resizing restrictions and suggested I take it to a local jeweler and see what they say. She told me to let her know how it goes. At this point I was planning to have to pay to ship it back to her, pay for her to resize it, and pay for shipping again. Annoying but whatever, its 100% our bad for not being able to figure out my ring size. I obviously had nothing against the seller or the ring and was just annoyed at myself. On the 30th I wore the ring to work for the first time (on the wrong finger, so it wouldn't fall off) because I was excited to show off our engagement a bit. At lunch the ring fell about 1-2 inches onto a table with very little force and one of the lapis lazuli stones immediately cracked and broke off completely. My fiance was gutted and I was just pissed. A few hours later, once we got off work and had calmed down, I sent a message to the seller letting her know what happened, expressing my disappointment, and asking to just return it. They accept returns in their shop but even if they didn't, clearly the ring is defective. It would've faced the same amount of fall/force if I put it on a post in a ring dish like I had planned to do. Its been 4 days and the seller has completely ignored my message. At first I was giving her the benefit of the doubt and assumed it was just a single unstable stone, as none of the others cracked, and didn't have any hard feelings. But now I'm getting really upset about this terrible customer service. Since she's refused to respond to my message its now past her listed "ship back within 7 days" return policy. She clearly has internet access because she's posted memes/pet pictures on Facebook every single day since I messaged her. (And I know for sure its her real FB account because I found her Etsy shop through FB.) Pictures can be seen here since I don't want to deal with resizing them to put in the post itself. I posted photos of the unbroken ring here. At this point I don't know what to do. Should I just open a case with Etsy at this point? Message her again and see if she'll stop ignoring me?
101
« on: May 29, 2018, 10:39:05 PM »
Thanks guys! 
102
« on: May 29, 2018, 02:21:24 AM »
My job isn't very exciting but essentially do data entry with mortgage documents. It sounds incredibly boring, which isn't wrong, but gosh is it high paced and stressful! I keep getting trained on new tasks because I excel at them all so I'm at the point of doing very important time sensitive work that requires a ton of concentration and energy.
103
« on: May 29, 2018, 02:20:19 AM »
I still have my first two Pullips (Ala and Taeyang Hash) but over the years I just got tired of dealing with Pullips' problems. I sold Eos and Mir before completely clearing my wishlist. The only ones still clinging on are the Little Prince release, since I waited more years than I care to admit for them to finally be made. But the quality just isn't worth the price at all. Poor quality wigs, bodies, eyes, clothes/accessories, faceups... its just too much. I'd rather spend such a large chunk of change on a doll that doesn't need extra work. I don't customize or make clothes/wigs myself so its just too big an investment.
104
« on: May 29, 2018, 02:15:54 AM »
And got engaged!!!! After 9 years we finally decided it was the right time. We've been planning the wedding for months already and just got to the point of being so excited that we simply couldn't wait any longer to tell everyone. Its such a great feeling! I haven't been the most active in the pony world for a while but it just didn't feel right not saying something here with how much time I've spent here over the years! We won't be involving any ponies in the ceremony but my wishlist may have just had a couple changes  visitors can't see pics , please register or loginvisitors can't see pics , please register or loginvisitors can't see pics , please register or loginvisitors can't see pics , please register or login
105
« on: April 28, 2018, 04:01:21 AM »
Not that I ever intend on having children, but I don't think I could really live with myself if I named a person after a toy. It would feel like an all-encompassing obsession rather than just a hobby at that point and I'd be inflicting that obsession on a tiny individual who has no say in the matter but has to be the one to live with that name for their entire lives. It just seems wrong, and almost disrespectful, in a lot of ways...
But different strokes for different folks! Kiddo could always legally change their name later in life if they wanted!
This is pretty much how I feel about it. The idea of my future kids' names looking like they were based on a movie, show, books, game, etc has bothered me enough to change the names I want to use completely or rearrange them (much to my boyfriend's annoyance). I just don't want my kids being compared to/comparing themselves to characters
I have friends with babies that are very blatantly named after things like comic book and video game characters. It just makes me cringe. A subtle nod, like the pony-related flower names mentioned already, would be one thing but they're as obvious as something like "Batman". Those poor kids are going to spend their lives being mocked and teased because of their parents' obsessions. They'll probably grow up hating the stupid thing they were named after anyways.
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