you got your money back, and you are still expecting her to send you the hair?

No. As I said. At this point, my paypal transaction went through.  I got my money back. I don't actually care if she sends it or not.

However, she contacted me this morning with the message I posted above. She asked me to e-mail her with my address and what I had been owed, it seems she wants to fulfill it anyway. I, quite frankly, didn't expect to hear back from her again.

If she wants to send it, that's up to her. At this point I don't care. I'm not going to wait around expecting it, though. And it's not going to change the fact that in order to get any kind of resolution up to this point I had to go all the way through paypal to do it.

As I said. I have kept people informed on this thread about how she claimed to be willing to fulfill the order but never did.  I can only assume she wants an opportunity to prove she can follow through on fulfilling the order and I am allowing her that chance.

If it does come, I'll certainly stop back by and let everyone know she fulfilled it, even after the full refund on paypal.  It may not change my thoughts on ordering from her, but it may be information that others want to know.  And I'll certainly not begrudge her that.

HOWEVER: These things are true to this point and will not be changed by her sending me hair.

*I have tried calling the number she has provided. She never answers the phone and her outgoing message says to not leave a message. She doesn't check the machine.

*I have tried e-mailing her. I have not received any reliable response back and have even received messages saying my e-mail can't reach her. This latest one seems to have gone through, however.

*I have sent her pm's on the arena. To date, they haven't even been opened.

*I ordered hair from her in November. At the time of my order, there was no notice on her site about orders being delayed.  It didn't come till then end of December.

*When my orders did come they didn't have enough hair.

*All messages I have received from her have been seemingly in direct response to either
a) me leaving a negative post on a thread in the arena
b) me leaving her negative feedback on the arena
c) me starting or escalating a paypal claim.
To this point I go for weeks or months without hearing from her.  But within 24 hours of one of these things happening, I get a message about how she doesn't understand why I am upset. How I need to understand why it's not her fault. And how she wants to fix it.

So again, even if she does send the hair, it's not going to change anything for me. All of these things will remain true. I do not expect her to send the hair. I haven't asked her for anything since I got my paypal refund.

However, if she is saying she is going to send it, I really think she aught to. Let her yes mean yes and her no mean no.  If she isn't going to, I'd like her to say so.  Again, Yes=yes. No =no.  I am getting frustrated trying to correspond with her. She has had months to send it.  Either do it or don't. But quit trying to string it along.

Has anyone besides me who had problems with their orders from Dollyhair considered leaving her either negative or neutral feedback here?  Even if the problem was resolved, neutral feedback describing the problem, how long it took to get resolved, and the final resolution would probably be helpful to future buyers.

I still have not received the replacement hair she said she would send.

Well, supposedly Tina will replace the hair I should have gotten. That's what she said anyway. I'll let you know if it ever happens. 

But in addition to her assurance that she'll send the hair, she also basically just gave me the same tired list of excuses about why it's not her fault and why her having a kid should be an acceptable reason for her to not have time to contact people promptly and why she feels she's done nothing wrong when she refuses to check her office phone's vm for messages or call people back. And she's still insisting she never reduced the hair and that her former assistant claims to not have reduced the hair and new assistant is doing it correctly etc. etc. 

Even if I get the hair, It doesn't sound like she's admitting any wrong doing and she's still just making excuses.  I don't think her service will actually improve and I suspect the problems will come back shortly after everyone starts ordering from her again.

Maybe that's just me being cynical, but at 32 years old, I have yet to meet someone who makes excuses and won't admit they've done anything wrong who has actually changed their behavior.  Not saying there's not a first time for everything, but I'm playing the numbers on this. I don't think she'll improve or change anything. I mean, she's not even willing to put the weight we should expect hanks to be on her site next to the length and type of doll and all that. It would be as simple as adding another section to the tables she has on each page but she won't do it.

For me, Until I at least see an expected weight per hank on each page of her site so we all know from now on how much we should be getting, and until she admits she needs to do a better job responding to people when they have issues, I will not be trusting her.  Because she's still just expecting us to take her at her word that this was all some sort of strange cosmic mix up.

lol - mine is totally not in the group picture
and yes, I'll get a pic up of me hugging Roogna pillow soon!

Yes it is. It's the wee hot pink newborn on the top shelf on the left. It has duckies on it.  It was purchased from you (from what I understand) at last year's pony fair and was given to me as a gift!

That is cool looking!!! I love all the details on her!

Thank you, avene!

Wow!  She looks incredible! I love how you just focused on parts of the original work instead of putting the whole thing on there.  The details in the paintwork are AWESOME.  I'm really impressed!

Thank you! My main focus in art is impressionism, so when I made this pony I tried to capture my impression of the print and the things that make it special, rather than just copying the whole things over.
I loved the pose of the woman and it reminded me of the "Posey" pose, so the pony became both the woman and the canvas, for example.  I'm glad that you think highly of her. She was quite a challenge.

She turned out really pretty! I love that painting and Absinthe in general...

It was a print with some great colors to use.  I'm glad she turned out well!

She's amazing in person I'm so glad you chose my favorite piece,  as well as favorite G1 pose! thank you so so much!

I am especially glad that you like her.  My style and the style that the original prints were in are very different and I wasn't sure how well I could blend the two.  I agonized over her, almost the entire time I was working on her (ask poor Okami. She was very supportive and reassuring every time I would send her a panicked e-mail about the progress of this pony. ) But once she was finally done and I could step back and look at her objectively, I thought she turned out well.  And I was very much hoping you would think so too. So I'm very happy that you love her.  Also, feel free to restyle the hair as you like.  The curls turned out bigger than I had actually wanted for this pony. So if you would like to play with the hair, go to it!

Very pretty! I love her hair!

Thank you Kaoskat! you have such a good eye, so I feel honored you think so!

Oh my, she's gorgeous! wow!

Thank you!

awesome
xoxo

Thanks!

Good Job!! I like her!!!

Thank you!

Here is the thing I was told about Delivery Confirmation by USPS, which is the "tracking #" you see when you pay on e-bay and things have been shipped.

"Delivery confirmation is not tracking. We are not required to scan it until it is delivered. If you want tracking you need to get express shipping and ask for tracking."

That was what I was told when one of the swap ponies I sent out disappeared for several weeks before turning up damaged at it's final destination.  I was told that it looked as if the bubble shipper had been punctured repeatedly.   I am sure that if I hadn't wrapped the pony in bubble wrap before putting it in the bubble shipper, more than just a tassel would have been damaged.

I am not sure what has been going on with USPS but I've stopped using them to ship ponies since every pony I shipped out along with the swap pony, regardless of how well it was packaged or weather it was in a strong box or a bubble shipper went missing for several weeks, despite DC;  And arrived broken in some way.

FedEx has been what I'm now using. It has it's own flaws. It's more expensive, they are closed on weekends, and if they can't get someone to sign for the package and they don't feel the package is safe to leave on the door step, they will bring it back to the office.

However, I appreciate that they are so committed to making sure the recipient gets it that they will make sure it's safely delivered, not just leave it on an unsecured door.  And the things I've shipped using FedEx have all arrived safely and their tracking actually is tracking!

I sent you a pm!