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Trader & Shipping Support / Re: Not As Described - eBay Troubles
« on: September 27, 2016, 08:17:42 AM »
Yep- Skeen is correct. a seller is never obligated to send a partial. Everyone selling on eBay does have to accept returns. So you have keep or return as options to you.
This is why I had questions about the seller too.
Anyone who seems unfamiliar with MLP I am far more forgiving with, if I forget to ask specifics ahead of time with pony newbies I feel it's also on me too as a buyer.
I see how a seller responds to an issue. Non pony, or new pony people don't realize how fragile mlp can be. and some feel terrible and you can tell when they get back to you it was NOT their intention to upset a buyer and they do change how they pack after my issue. I never ask for a partial. eBay is terrible and sellers always get scummy buyers who received perfect items trying to get partials to make shopping cheaper after the fact. Happens ALL the TIME.
I just state my issues politely, specifying it's to educate (if the ponies were lucky, not damaged) and see what I get back as a response. Apologetic, or apologetic and offering me a small sum. Those, I've always let go. If something is damaged, sometimes taken a little less then the seller offered because they went overboard, sometimes the amount they did and mention the "seller handled a small customer issue with professionalism and grace". But I also only bid lower amounts on what I consider riskier buys so even if something happens and the ponies are not good enough for my liking I still get enough of a deal to recoup my costs reselling them. I buy for my collection, but the nature of non experts is not every item will be collection quality.
I always try to ask before bidding with any seller who isn't a pony collector around for years. On a BIN I have to hit fast, I question before paying, or with payment and again with an additional question to seller about packing for shipping so they don't miss it. I just want my stuff to show up as shown!
I'll even write in which padding can be used, and what will damage (i.e like white tissue good, colour or newsprint is terrible and will damage, clean crunched up plastic shopping bags to pad if ponies are in sandwich bags to protect from staining. If a seller needs sandwich bags to protect the ponies from stains during shipping, or zipper ones to keep accessories in place I specify I'm happy sending extra money to cover the cost of a box of those if they didn't have any on hand. So far no one has taken me up on my offer of additional money, but many people answer that they had no idea MLP's can scuff paint tumbling around together or stain easily, or accessories can so easily slip out of box flaps if not secured. They either planned to have them loose in a box, or did only have staining items like old newspapers to wrap sales in. So asking has really averted a lot of disappointments on my end!
Now, with a seasoned collector who SHOULD well know better. If they seemed unapologetic at all, I wouldn't unnecessarily neg, but I would mention poor packing in feedback to warn other buyers, if this ever happens to me.
There is also another possibility- I also now notice OP is in Canada, like me and another possibility came to mind.
Was this a GSP listing? did the seller say they did use packing?
I bought two lots so far with GSP shipping. Both sellers I know for a fact wrapped them very well. Well, Pitney Bowes *the people who run GSP* moved my things to a smaller box and removed all the sellers wrappings when they got to the distribution center in Kentucky. PitneyBowes/GSP included a postcard type thingy saying they inspected and may have repackaged my lot. They bulk ship, so the more compact that they can make buyers items, the more they can get into a truck into Canada. PB is absolutely clueless when it comes to keeping collectibles safe!! and it's not the sellers fault at all, they had no idea this would be done, my things left their hands wrapped up properly.
You can file a SNAD (Significantly Not As Described) for the item. Since the seller won't accept a partial refund, you will get a full refund and send the ponies back to the seller. (I believe eBay pays for the shipping, not sure though.)
Were the ponies actually damaged in transit? I too would be annoyed at a poor packing job, but I don't think it's fair to penalize the seller if the items weren't actually damaged. Most ponies are pretty durable.
This is why I had questions about the seller too.
Anyone who seems unfamiliar with MLP I am far more forgiving with, if I forget to ask specifics ahead of time with pony newbies I feel it's also on me too as a buyer.
I see how a seller responds to an issue. Non pony, or new pony people don't realize how fragile mlp can be. and some feel terrible and you can tell when they get back to you it was NOT their intention to upset a buyer and they do change how they pack after my issue. I never ask for a partial. eBay is terrible and sellers always get scummy buyers who received perfect items trying to get partials to make shopping cheaper after the fact. Happens ALL the TIME.
I just state my issues politely, specifying it's to educate (if the ponies were lucky, not damaged) and see what I get back as a response. Apologetic, or apologetic and offering me a small sum. Those, I've always let go. If something is damaged, sometimes taken a little less then the seller offered because they went overboard, sometimes the amount they did and mention the "seller handled a small customer issue with professionalism and grace". But I also only bid lower amounts on what I consider riskier buys so even if something happens and the ponies are not good enough for my liking I still get enough of a deal to recoup my costs reselling them. I buy for my collection, but the nature of non experts is not every item will be collection quality.
I always try to ask before bidding with any seller who isn't a pony collector around for years. On a BIN I have to hit fast, I question before paying, or with payment and again with an additional question to seller about packing for shipping so they don't miss it. I just want my stuff to show up as shown!
I'll even write in which padding can be used, and what will damage (i.e like white tissue good, colour or newsprint is terrible and will damage, clean crunched up plastic shopping bags to pad if ponies are in sandwich bags to protect from staining. If a seller needs sandwich bags to protect the ponies from stains during shipping, or zipper ones to keep accessories in place I specify I'm happy sending extra money to cover the cost of a box of those if they didn't have any on hand. So far no one has taken me up on my offer of additional money, but many people answer that they had no idea MLP's can scuff paint tumbling around together or stain easily, or accessories can so easily slip out of box flaps if not secured. They either planned to have them loose in a box, or did only have staining items like old newspapers to wrap sales in. So asking has really averted a lot of disappointments on my end!
Now, with a seasoned collector who SHOULD well know better. If they seemed unapologetic at all, I wouldn't unnecessarily neg, but I would mention poor packing in feedback to warn other buyers, if this ever happens to me.
There is also another possibility- I also now notice OP is in Canada, like me and another possibility came to mind.
Was this a GSP listing? did the seller say they did use packing?
I bought two lots so far with GSP shipping. Both sellers I know for a fact wrapped them very well. Well, Pitney Bowes *the people who run GSP* moved my things to a smaller box and removed all the sellers wrappings when they got to the distribution center in Kentucky. PitneyBowes/GSP included a postcard type thingy saying they inspected and may have repackaged my lot. They bulk ship, so the more compact that they can make buyers items, the more they can get into a truck into Canada. PB is absolutely clueless when it comes to keeping collectibles safe!! and it's not the sellers fault at all, they had no idea this would be done, my things left their hands wrapped up properly.