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Trader & Shipping Support / Maybe I'm just venting... But I don't think these terms are fair.
« on: May 28, 2016, 03:54:37 AM »
I sold a German Moonstone on eBay to a buyer in Italy. She wrote me last night stating that she is very dissatisfied with the pony as it has 6 pin-dot cancer spots, when she anticipated there only being 4 and she believes the pony is overall slightly faded in color.
Her ONLY options to resolve this problem include issuing her a 70% partial refund and she'll keep the pony. OR issue her a full refund and I'M TO PAY the return shipping fee from Italy.
I am perfectly fine with issuing her a refund for the pony but I don't think I should have to pay the return shipping charge as I in no way misrepresented the pony. I took 12 clear as day pictures of Moonstone in artificial and natural light! I never counted the age spots on her but stated in the description that she has pin-dot age spots. I NEVER alter or enhance the pics I take in any way; what you see is definitely what you get. I was not trying to be deceptive or swindle her! I have perfect feedback which I'm afraid may be tarnished after this sale.
My response to the buyer (which I admit in hindsight, might sound a bit on the harsh side but I was upset! Lol)
I am very sorry that you are dissatisfied with your pony. I am of course happy to issue you a refund for Moonstone but I do not feel as though I am responsible for return shipping charges as I did not misrepresent the item. I did not specify the number of age spots on the pony as I never counted them, nor did I state the number in the listing. I only mentioned that the pony has age spots. You could have asked questions prior to making the purchase. I do not believe the pony to be faded. I took 12 clear pictures of the pony in both natural light and in artificial light and the pictures are in no way enhanced.
It is probably best to handle this through the resolution center.
Again, I do apologize that you are disappointed. I have over 600 positive feedback and really do strive to be an honest seller.
Thoughts, opinions? as a seller would you swallow the cost of having the pony shipped on your dime to please the buyer?
Thanks for reading my super long post!
Her ONLY options to resolve this problem include issuing her a 70% partial refund and she'll keep the pony. OR issue her a full refund and I'M TO PAY the return shipping fee from Italy.
I am perfectly fine with issuing her a refund for the pony but I don't think I should have to pay the return shipping charge as I in no way misrepresented the pony. I took 12 clear as day pictures of Moonstone in artificial and natural light! I never counted the age spots on her but stated in the description that she has pin-dot age spots. I NEVER alter or enhance the pics I take in any way; what you see is definitely what you get. I was not trying to be deceptive or swindle her! I have perfect feedback which I'm afraid may be tarnished after this sale.
My response to the buyer (which I admit in hindsight, might sound a bit on the harsh side but I was upset! Lol)
I am very sorry that you are dissatisfied with your pony. I am of course happy to issue you a refund for Moonstone but I do not feel as though I am responsible for return shipping charges as I did not misrepresent the item. I did not specify the number of age spots on the pony as I never counted them, nor did I state the number in the listing. I only mentioned that the pony has age spots. You could have asked questions prior to making the purchase. I do not believe the pony to be faded. I took 12 clear pictures of the pony in both natural light and in artificial light and the pictures are in no way enhanced.
It is probably best to handle this through the resolution center.
Again, I do apologize that you are disappointed. I have over 600 positive feedback and really do strive to be an honest seller.
Thoughts, opinions? as a seller would you swallow the cost of having the pony shipped on your dime to please the buyer?
Thanks for reading my super long post!
Big congrats!!!