Here are some of the details of the listing itself and of our conversation, really it just makes me sad and frustrated because I pride myself to be very honest and accommodating, I would never want a buyer to be unhappy..but at the same time if you buy a lot of ponies that are in GUC to Fair condition you should be expecting flaws, only 3 of the items were in fair condition the rest were really pretty good and some were excellent and just needed a bath
I hate to say "bait lot" if they are not all bait ponies, I also do not point out every single flaw on a lot of ponies because it gets to be too long and makes it sound worse than it really is, so I ask in the description to please view all pictures and ask condition questions because I am not an expert. The only mistake I made in the listing was saying "she" when referring to ponies instead of "they" a few times lol, but that is pretty minimal and not a normal thing for me, I must have been tired when I listed it lol. Anyway, here goes
Here is our conversation thus far, I will post the translated by ebay version of her messages, it is a pretty rough translation lol
Buyer: I want to make a comeback! the package does not match the description, pony break, head re stick, stain!
this is outrageous!
you made a return and refund?
Me: Hi, I did describe these as good to fair condition in the auction description. I also stated that they had flaws, such as stains, dirt, marks, paint loss, etc. Did you read the description before purchasing these because I was very upfront about the condition, here is what I wrote in the listing : They are in GUC to Fair in my opinion mostly, some are in EUC, some are better than others, all need cleaning up, some may have issues such as fade, paint loss, marks ingrained dirt, trims, and other age and playwear
Buyer: return costs are how much?
you do not tell me that the doll have the head and the arm break and pick
the return costs are not for me! you have not told me the doll objects pony was broken and pick ....
Me: I am truly very sorry that you are unhappy and were confused about the condition of these ponies due to a language barrier, if you would like to return them at your own expense I will be happy to provide a prompt refund as soon as I receive them back
My address is:
( I gave her my name and address to send it to)
Buyer: ....no response
Me: If you are not wanting to pay the cost to return them I would be willing to give you a partial return of $8 and you can just keep them , either way I want you to be happy so just let me know if that sounds good and I will refund you right away
Buyer:....still no response
.