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Trader & Shipping Support / Waiting on a custom - what am I supposed to do? (Sorted out!)
« on: March 16, 2012, 03:42:00 AM »
Hey there,
I could really use some advice in this situation, so I thought I should start a thread here.
In the "old" Arena I was looking for someone who would sew me a G4 costume. So I opened up a thread with what I was looking for and two members replied. One of them was very friendly and did a great job. She shipped fast and I really loved the custom! (Thanks again to Bugle. ) The second one was a bit slower to reply, but because the price she asked was really okay, I also paid for a second costume. That was back in November!
Well, time did go by and in December my payment came back from Paypal. I wrote a message to this person and she told me that there must have been someting wrong with her Paypal account or e-mail address and if I could send the money again. I did and she messaged me that the money was there and everything was okay.
2 months passed, again, and no message from her. So I messaged again asking about my custom. She told me that she had seen my post where i had shown my other custom from Bugle and that she assumed I didn't want the custom anymore because I already had one now.
I must confess that I was really angry at the time. I didn't feel like I had done anything wrong or did I? It's not a crime to commission more than one person at the same time to do the same custom for you, right? As long as you pay for both of them, which I did of course. So she kept my money? Really? Shouldn't she give it back to me if she wasn't doing the custom? And she could have messaged me to ask whether I still wanted it or not!
Well, so I wrote that of course I'm still interested in getting my custom although I already own one. She said she would get it done in the next few days and would message me when it was shipped. That was a month ago in the middle of february! I haven't heard from her since then, she hasn't read my last message to her and apparently she hasn't been her since February 25th.
What should I do now? I can't get my money back from Paypal because it has been too long since I paid. Should I leave a neutral? A negative? Should I wait a bit longer? And how much longer should I wait?
And another problem is: I'm not sure if something like this has happened before. I think I might have read her name in the Trader Support in the old Arena, but as you can't search there anymore...I'm simply not sure about that and I don't want to say something like that aloud if I can't be sure of it.
Any advice? Thanks in advance!
I could really use some advice in this situation, so I thought I should start a thread here.
In the "old" Arena I was looking for someone who would sew me a G4 costume. So I opened up a thread with what I was looking for and two members replied. One of them was very friendly and did a great job. She shipped fast and I really loved the custom! (Thanks again to Bugle. ) The second one was a bit slower to reply, but because the price she asked was really okay, I also paid for a second costume. That was back in November!
Well, time did go by and in December my payment came back from Paypal. I wrote a message to this person and she told me that there must have been someting wrong with her Paypal account or e-mail address and if I could send the money again. I did and she messaged me that the money was there and everything was okay.
2 months passed, again, and no message from her. So I messaged again asking about my custom. She told me that she had seen my post where i had shown my other custom from Bugle and that she assumed I didn't want the custom anymore because I already had one now.
I must confess that I was really angry at the time. I didn't feel like I had done anything wrong or did I? It's not a crime to commission more than one person at the same time to do the same custom for you, right? As long as you pay for both of them, which I did of course. So she kept my money? Really? Shouldn't she give it back to me if she wasn't doing the custom? And she could have messaged me to ask whether I still wanted it or not!
Well, so I wrote that of course I'm still interested in getting my custom although I already own one. She said she would get it done in the next few days and would message me when it was shipped. That was a month ago in the middle of february! I haven't heard from her since then, she hasn't read my last message to her and apparently she hasn't been her since February 25th.
What should I do now? I can't get my money back from Paypal because it has been too long since I paid. Should I leave a neutral? A negative? Should I wait a bit longer? And how much longer should I wait?
And another problem is: I'm not sure if something like this has happened before. I think I might have read her name in the Trader Support in the old Arena, but as you can't search there anymore...I'm simply not sure about that and I don't want to say something like that aloud if I can't be sure of it.
Any advice? Thanks in advance!