I'm waiting on a reply from the seller at the moment. She takes her time...I really don't understand how you can sit around and do nothing when there's a case open on one of your auctions.

Oh, and I have another question: The Ebay page of the open case says that it will close automatically on May 11th. What happens if the seller doesn't reply until then?

I'm having problems with a seller again and maybe you can give me some advice?
 
I bought a G1 baby on Ebay at the beginning of march, paid the day the auction ended (via Paypal) and didn't hear anything for about two weeks. Then I got a message from the seller's brother (so he said!) that his sister had an accident and was in hospital. He would look after her auctions now and would send me the pony.
 
Of course I was okay with that and was understanding. Family comes first, I said, and told him to take his time, but please mark the item as shipped when he had shipped. He did so on March 19th. Ever since I had no communication and I haven't received the pony.
 
A few days before the Paypal deadline ran out I send him a message asking for my item and when he didn't reply after some days I opened a case. The seller didn't respond again and just before his deadline was up, I received a nasty message. He or she, I don't know if it's the real seller or her brother, stated that he/she had sent me dozens of messages stating that the pony had been returned to him/her twice and that he/she is not willing to ship again.
 
I have never received a message from this seller! There is none in my Ebay inbox and there was none in my Paypal address mailbox. So he/she must be lying about that. Can I prove this to Ebay? Can they at least check my Ebay inbox?
 
I requested tracked shipping, so he/she must be able to provide a tracking number to prove the story, right? I also checked my address provided on Ebay and on Paypal, they're both correct. So I haven't done anything wrong, have I?
 
Do you think Ebay will side with me? What will happen if he/she put the wrong address on the package? That's not my fault, is it? I wouldn't have to pay the extra shipping, would I? And what can I do if Ebay sides with the seller? Am I allowed to leave a negative or a neutral then or is this against the Ebay rules?
 
Thanks in advance for your help!
 
(edited to add the ebayer's ID to the title ~ XX Ringlets )

I'm a member in Sternenstaub's forum and I only know her as a very reliable person. I have both bought from and sold to her, we also did some trades and everytime there were no problems at all. She would never rip off people! So I hope that everything will work out here.


I sent her a PM over at the forum pointing her to this thread.

Update: I sent her an E-Mail to her Paypal address and she replied quickly. She said that things weren't going so well for her the last weeks. So she gave me my money back and said she would get back to me when things are better. I could decide then if I still wanted her to do the custom.

I think that's quite fair and I'm really happy that I don't have to leave a neutral or negative feedback!

Thanks again to all of you for your advice!

Thanks to all of you! 


I really don't know what to do now. I would try to fix the custom myself, but I'm not a customizer myself and I want the custom to be perfect. :/ What really makes me angry though is that the person wants me to pay shipping back to her again. And really, why should I do this? It's not my fault that it broke.

Hope this gets sorted out!

I hope so, too!

@Ringlets: That's a good idea! I didn't think about her Paypal address, I really should send her an e-mail to that address.

@BerryMouse: That's a good idea, thanks! It's definitely worth a try!

@ponylady: Thank you for your answer! I sent you a PM.