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Messages - ponytales
16
« on: October 21, 2020, 02:39:41 PM »
Absol is the owner of it, but anyone can edit it.  I can add the pictures to the relevant section and attribute you as the donator.
Thank you! I'm more than happy for you to add her... I'd rather you do it actually, I fear I'd mess it up somehow 
17
« on: October 21, 2020, 02:30:09 PM »
I'm usually the buyer these days on Ebay so I haven't seen that side to things  I don't worry too much if sellers have the odd neg because there are always arguments and disagreements and sometimes that is with the postal service and neither party's fault. I doubt you will lose buyers. I'd love to see a reply to the neg on your profile if you're able to add one and I will certainly block that user.
Thanks everyone  My eBay feedback page is here: https://www.ebay.co.uk/fdbk/feedback_profile/*ponytales*?filter=feedback_page:AllI have posted a response so I hope people can see through this. I have some lovely ponies coming up soon that I was so excited to list and I'd hate for this to ruin it xx
18
« on: October 21, 2020, 08:13:21 AM »
She got eBay involved, I refunded, she left a negative anyway. Now I'm down from 100% to 97.5% 
I noticed she gave two negs in a row, saying the same thing...
Did your contact at ebay say anything about this?
I pointed this out to eBay, but it was never addressed. I must’ve spoken to five different people over the last two days. One of which guaranteed the feedback would be removed, however I’m told “it doesn’t breach their policy as the buyer is merely stating their opinion of their experience” I messaged her saying I’m sorry it didn’t work out and I respect her decision to leave a negative (because there’s no way eBay will remove, so gave me no choice but to accept it). She’s since reached out saying ‘we both have different takes on what happened...’, so I’ve been cordial and kindly asked if she would revise her feedback, even just changing from a negative to a neutral. I’m yet to hear back, but I’ll let you know what she says. She may very well ignore or refuse. I have never ever had a return, so it’s just upsetting overall. If only there were another auction platform that attracted the same traffic as eBay, but sadly, they have the monopoly
19
« on: October 21, 2020, 03:53:39 AM »
She got eBay involved, I refunded, she left a negative anyway. Now I'm down from 100% to 97.5% Be honest guys, does this hurt me reputation wise? That was my biggest fear xx
20
« on: October 20, 2020, 12:44:23 PM »
Ok so, I still haven't heard from the buyer, still no photo evidence. eBay are recommending that I send them a return label and if they return the wrong item (which they will), I can make a case that the buyer filed a 'false return request' and have it reversed 
21
« on: October 19, 2020, 10:17:18 AM »
Brilliant, thanks guys! The neckline gave it away for me too Do we know who’s in charge of wiki? Would be happy for them to use the pictures(s) for the fakies page xx
22
« on: October 18, 2020, 03:00:04 PM »
Hey guys, hope you're all well and staying safe! I recently acquired a G1 lot and this little one was nestled in there. She's in Baby Blossom's pose, but no symbols. Her feet are stamped 'Made In China' and has no country and no Hasbro. Her eyes look legit but her hair is poor and thin. My first thought was maybe she's a Greek/Argie, but now I'm wondering if she's a fakie in Baby Blossom's mold. Let me know if you can't see the pics below and I'll try another way. If anybody has any ideas, please do enlighten me. She's very cute! visitors can't see pics , please register or loginvisitors can't see pics , please register or loginvisitors can't see pics , please register or loginvisitors can't see pics , please register or login
23
« on: October 18, 2020, 02:46:00 PM »
Thanks everyone. Taffeta, I accessed chat by going through Help & Contact>Scroll to the bottom for Contact Us>Selling>Relevant subject (returns)>Chat option at the bottom of the page. It first brings up an automated bot, to which I've learnt never actually tell the bot your problem as it won't help. Instead, I said "chat", the bot asked what is was about, so I said "returns" and it transferred me through to a human (I was quite surprised that worked!) The story of ALL the packaging being thrown out does seem thin, but I was expecting that very response to be honest. Surely if the order is wrong and you intend to return, you keep everything as it is just in case. My return address is also on the side of the box, so you would think you'd put it aside so you didn't lose it. But she's putting the blame on her husband here I'm eager to see any photo evidence as my packaging is very specific and instantly recognisable. If she conveniently can't send pictures, I may ask her to describe it instead. She's saying I sent her two CD's and a stuffed bunny, so I've also asked her the size of the stuffed bunny (so I can see if it fits into my single pony shipping boxes. If it doesn't, I have that argument). She's also aware that I have eBay involved and they are advising me of how I should be handling it. So far, eBay have said they can see my reputation speaks for itself, however I do have to prove my case, which is hard as it's just my word. I'm apparently so far doing the right thing in asking for photo's and communicating with the buyer. But if they can't or don't send photo's, I should offer a partial refund (they say 50%). And if they refuse the partial refund, eBay will step in and make a decision. Which is likely to favour the buyers side. I very much tried to plead my case, but all I got was a continuous 'I understand this is frustrating...'. And if I am to receive my first negative over this, I can try to appeal. Hope it doesn't get to that stage. Post Merge: October 18, 2020, 02:47:11 PMThis is fishy af. The fact that she also sells ponies is a huge red flag for being a possible scammer, to me. Keep an eye on her sales in the future, and report her to ebay if she posts the ponies you sent her.
From my experience with ebay, they'll probably end up making you do a half refund, even if the buyer refuses to provide any proof of their claims.
Yes, I'm absolutely keeping tabs on her listings just in case Sand Digger pops up! Post Merge: October 18, 2020, 02:48:26 PM
24
« on: October 18, 2020, 08:40:51 AM »
Update, I got a response when I asked for photos:
“I’ve had the flu all week. I’ll have to dig it (the packaging) out of the trash as my husband threw it away. It had to be yours though because it had a Great Britain stamp on it of the queen I think, and I haven’t ordered anything else from overseas. I need you to send me the return shipping label so I can send them back to you”
I’m about to get onto eBay chat again in the hopes that they can tell me there’s a way out of this - I obviously don’t want her returning items to me that I didn’t send in the first place!
I’m this close to just offering a partial refund and telling her not to worry about the return xx
25
« on: October 17, 2020, 02:42:42 AM »
Thanks guys! I reported them on the day it happened, however eBay can’t tell me about any progress of the report. I guess they may be removed if they have too many of these complaints. They seem relatively new based on their feedback. More than happy to share their name, just in case. They go by natla-1815. I asked for photo evidence nearly 48 hours ago and was told they would send it to me ‘in the am’, but never did. Should I chase them on that do you think? They also mentioned that ‘there was a little damage to the right side of the box but don’t don’t think it’s been tampered with. I just know this isn’t what I ordered’. Well, I know I never sent them cd’s and a stuffed bunny - why on earth would I do that?!  I personally would be interested in seeing photo evidence, only because my packaging is very specific, so I’d recognise it instantly. It’s also hit me that I ship single ponies out in quite a small box, so wondering if two cd’s would even fit! This person also sells ponies, if that matters. Genuinely not sure if I’m being scammed or if the box could have been legitimately messed with en route (maybe in customs?) and the contents were replaced incorrectly. There is no way to reverse accepting a return, which was a total accident, but I haven’t sent them a postage label yet, so eBay advised me to ask for photo evidence xx
26
« on: October 15, 2020, 02:28:37 PM »
Hi guys, I have no idea how this is going to pan out. Long story short, I sold Sand Digger and the buyer has now opened a return request claiming I sent them 2 cd's and a stuffed bunny instead! (I don't even own these kinds of items...) I am trying to dispute this, but I have never dealt with any return before so I have no idea what I'm doing in that respect. My reputation is flawless. I think though (annoyingly) I have accidently accepted the return request, when all I meant to do was send the buyer a message or dispute the claim etc. Like I say, I have never dealt with a return before, so didn't realise I accepted the return. I'm now told this is irreversible, so it's inevitable I'll be required to refund for something I didn't do. It's just a heads up really as I know a lot of my customers are on the Arena, and I wanted to let you know that you mean the world to me, this 100% did not happen and that I may get a negative feedback for this, that's my biggest fear Any advice is appreciated, but honestly I'm not sure there's a way to fight this. Stay safe xx
27
« on: November 24, 2019, 11:37:34 AM »
Ending now, bump
28
« on: November 20, 2019, 01:37:22 PM »
29
« on: October 31, 2019, 06:50:02 AM »
Ok, thank you, I didn't know
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