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Topics - greywolf1978

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Trader & Shipping Support / New eBay buyer to add to block list.
« on: April 29, 2013, 04:37:10 PM »
Like the title says.... :rolleyes: Buyer did a buy it now and less then 1 hour later message me saying sorry they can't buy this right now. The id is thespartanpony. eBay should have mandatory tutorials for new eBay accounts explaining how eBay works and take a short test before they can bid or buy it now anything.   

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I have a buyer that won 2 different single pony auctions from me Sunday July 23. I sent a combined invoice the next morning with shipping cost reduced to of course try to save the buyer on postage. I get home from work Monday afternoon and see that they made payment so I proceed to pack up the 2 ponies when I logged in to paypal and see they only paid for 1 pony. I have my eBay preference set for the buyer not to be able to change anything in the eBay checkout....... So I issued a refund with a note explaining what happened and resent the combined invoice. I wake up the next morning and the buyer sent payment again for only 1 pony and a message through eBay wanting to know why I refunded in the 1st place. I messaged the buyer back explaining why I sent the refund and that I had sent a note with the refund and explained that they have only paid for 1 pony. So I sent an invoice for the 2nd pony asking for payment. The buyer messaged me back July 25 telling me the eBay checkout won't let them pay??? So I sent them a money request directly through paypal that included the eBay auction title and item #. I went 5 days with no further communication from the buyer or payment. The buyer messaged me today July 30 around 2:45pm est saying the still have no option to pay... I reminded them of the money request I have sent them through paypal and directed them on where to find the information on eBay's customer support page on how to directly pay for eBay items through paypal. I have shipped out the 1 pony they paid for this morning because I didn't want them opening a item not received case against me since I held the item for 6 days trying to save them on postage cost. So has anyone else had issues like this with eBay's checkout magically un-combining invoices when you have your preferences set to not let a buyer change anything in the eBay checkout?   I'm just glad I was paying attention and did't ship both ponies when only 1 pony had been paid for.

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