I've been selling g3's on my husband's ebay account to build up a good selling reputation & work through getting the paypal holds taken off & what-not. The account appears to be new-ish to ebay & particularly selling, but I've been selling under my own account since '97. Let's just say that I know the ropes of ebay.
![Wink ;)](https://mlparena.com/Smileys/default/wink_001.gif)
On all of my listings I have the following payment terms:
"PAYMENT INFORMATION:
I only accept payments via Paypal at this time.
Payment is expected within 3 days of the end of an auction. Non-paying bidder cases will be opened after the 4th day, so please bid responsibly. If you win multiple auctions, please wait for an invoice for combined shipping cost before sending payment. Due to current volume of sales, I can only offer combined shipping for items ending within 3 days of each other."
I use ebay automatic non-paying bidder case opener thingie, so cases open on the 4th day.
Today I had a case open, and shortly after the buyer paid. Then sent me this message:
"Why did you open an unpaid item dispute and it has only been 4 days since I won the auction. You did not even bother sending me a message or anything. I think you would be a better seller if you bothered contacting the people who won your auctions. <removing personal info about family emergency> You have no idea what is happening in other people's lives and should really give someone a chance to pay for their items before opening a dispute. I am not new to EBay and have great transactions. Check out my rating. You could have contacted me if you we're concerned about the payment. I will never buy from you again and will describe why in my feedback. These items better be as described to the tee or you will have a major complaint from me and EBay will know. Have a great day."I replied:
"Hi,
First off, I'm very sorry to hear about <again removing personal family emergency info>. I know how difficult that is.
I have an automatic setting to open non-paying cases after the 4th day. Here's a copy & paste of the payment information from the auction:
"PAYMENT INFORMATION:
I only accept payments via Paypal at this time. Payment is expected within 3 days of the end of an auction. Non-paying bidder cases will be opened after the 4th day, so please bid responsibly. If you win multiple auctions, please wait for an invoice for combined shipping cost before sending payment. Due to current volume of sales, I can only offer combined shipping for items ending within 3 days of each other."
I'm sorry that you feel that these terms are unfair, but it's clearly stated in the auction listing. Everyone has their own problems, believe me. I'm selling things on eBay to make ends meet because my hours were cut back at work.
Thank you for your business."I reported their message as "feedback extortion" then called ebay to see what my options were. The ebay rep told me to send the buyer a message offering to cancel the transaction & refund their money. I can't cancel the transaction unless they agree to this because only 1 case can be opened per item, and this item already had a non-paying case. If the buyer won't agree to cancel, I will have to follow through on shipping their items & hope they don't leave bad feedback.
![Huh? :huh:](https://mlparena.com/Smileys/default/huh1.gif)
IF they do leave bad feedback, I will have to call ebay to request that it be removed due to the previous threat of feedback extortion in their message.
This is very frustrating because the whole reason I have been selling under hubby's account is to establish a GOOD record, and I'm only a few weeks away from getting out of the paypal fee holding phase.
![Head Bonk :argh:](https://mlparena.com/Smileys/default/argh.gif)
So, if you have made it this far, I'd give you a cookie but this is all we got...
![Cake :tort:](https://mlparena.com/Smileys/default/tort.gif)
The buyer's id is: rphgray & they purchased MIB g3's for me.
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Updated Oct. 25th:
Ok, so it appears that the buyer has received her items & left me positive feedback. So I guess everything has blown over in the end.
Here's the rest of what happened, in case anyone cares to know:
as I mentioned in a post below, she sent me 3 additional messages within an hours time refusing to cancel the sale, demanding her items right away, saying I was ruining her kid's Christmas, ect. I reported them to ebay as feedback extortion & harassment where appropriate. The I sent her this message:
"Your items are packed & will ship out tomorrow. In your first message you threatened me with bad feedback before receiving your items. This is known as "feedback extortion" and has been reported to ebay. I spoke with an ebay rep on the phone, and was advised to offer the cancellation of the sale because of your documented feedback threat. Ebay provides the automatic non-paying case opener as a service to sellers. I'm truly sorry for your troubles, but I have done nothing but follow ebay's rules & advice from their customer service rep. I hope you enjoy your items.
Thank you."
The following evening she sent me a lengthy message that started off in the tone of an apology, but turned into scolding me as an inexperienced seller who would be losing any future business with her. I decided not to reply. Today she left positive feedback for me & presumably a decent star rating (since the feedback is fairly low on this account, anyone who leaves a rating of less than 4 stars would be pretty obvious), so maybe she felt bad in the end?? Who knows! I'm just glad that things appear to have had a happy ending.