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Trader & Shipping Support / Help with removing feedback on eBay
« on: March 26, 2012, 01:13:00 PM »
Recently I've been left feedback from a seller who has left negative comments with a positive rating. It's the first time I've ever had this happen to me in nearly the decade I've been using the site so I'm a little unsure if I'm doing the right things in order to get it removed 
Could someone please tell me if what I've done is correct?
First off I've contacted the seller directly to ask them to remove it. (I'm not holding me breathe on that one)
Secondly I searched through eBay to find a link for reporting such a thing and completed the required fields. (item number, seller ID, reason for wanting it withdrawn and commented in the box why)
Then I received the following message from eBay:
This links me right back to the page I used to report it in the first place but is asking me to fill it out again? Did I do something wrong the first time or is this normal procedure?
Any help is greatly appreciated as I feel so lost with all this
Could someone please tell me if what I've done is correct?First off I've contacted the seller directly to ask them to remove it. (I'm not holding me breathe on that one)
Secondly I searched through eBay to find a link for reporting such a thing and completed the required fields. (item number, seller ID, reason for wanting it withdrawn and commented in the box why)
Then I received the following message from eBay:
Quote
Thank you for your email. In order to assist you as quickly as possible, we are providing you with an automated response with information about feedback abuse, how to report a member and how to appeal a suspension.[/size]1) What is feedback abuse
2) How to report a member for breaching this policy
3) Appealing a feedback abuse suspension
1) What is feedback abuse
Feedback Abuse is when the text of a Feedback comment breaches our policies. Feedback comments containing any of the following are not permitted:
Links or scripts.
References to eBay or PayPal investigations
Negative statements that conflict with a positive rating
Personally identifying information about another member, including real name, address, phone number, or e-mail address
Political, religious or social commentary rather than a genuine comment about the transaction
The comment, reply or follow-up references a completely separate transaction or unrelated experience
Profane, vulgar, obscene, or racist language or adult material
For more information on our feedback abuse policy please copy and paste the link below into a new browser:
http://pages.ebay.co.uk/help/policies/inappropriate-feedback-comments.html
2) I want to report a member for breaching the feedback abuse policy
We take reports of members breaching our feedback abuse policy very serious so we appreciate your time and effort in bringing this to our attention, rest assured if the member is in breach of our policy we will take appropriate action. Actions can lead to anywhere from an informational alert to an indefinite suspension of their eBay account.
To report a member for breaching our feedback abuse policy please copy and paste this link into a new browser and click on "report it to us":
http://pages.ebay.co.uk/help/policies/inappropriate-feedback-comments.html
3) Appealing a feedback abuse suspension
In order to have your account reviewed you will need to reply to this email.
We hope this has explained our feedback abuse policy and answered any questions you might have had. If there's anything else we can help with, simply reply to this email.
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This links me right back to the page I used to report it in the first place but is asking me to fill it out again? Did I do something wrong the first time or is this normal procedure?
Any help is greatly appreciated as I feel so lost with all this
) and just a couple of hours ago my husband surprised me with a cake he had especially made for me.
) and they are sooooo time consuming. 
I've wanted Blueberry Baskets for ages now and finally have her, Shoreline is a set completer, and the twins and their accessories are a so adorable. (there was also some dark chocolate but that didn't last long enough for the photo, lol)