The MLP Arena
TCB => Trader & Shipping Support => Topic started by: piinkypiie on September 29, 2016, 08:27:54 AM
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I don't know if there is a recent post on this or if it's allowed, so mods, do help to advise. Thanks :)
Recently I bought some hanks from Dollyhair. I've heard some good reviews on her in the past and I wanted to do a custom reroot of a Pony.
This was my first time buying from her.
So I placed an order close to a week ago and I haven't heard anything back (eg status of order,shipped out,tracking,etc). My payment was successful because I received an order invoice and it's in my bank as well. I've dropped her messages on the email on the site regarding this matter but no reply either.
I don't know what is going on and what to do.. :(
I was hoping you guys could share your experience and let me know.
Thanks
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Are you in the US?
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The shipments from dollyhair take about two weeks to get to me and I am in the US. I don't think I ever got tracking info either, I just save the confirmation of my purchase.
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Thanks.. so i guess i should wait 2 weeks. But i thought she would at least reply my emails.. since she did say if we had any questions we could drop her a email.. :(
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Oh this is common and standard behavior for her. When she gets overwhelmed with orders, she stops communicating and sending tracking info. Then she clears through the backlog and behaves as if this is normal customer service. If you had done a search on her in the Trader Support forum, you would have seen this has been her method of madness for the entire history of her company. ;)
You pretty much have to harass her to get her to pay attention to your order now. if she's not responding then you may have to investigate your options through Paypal/your CC.
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You're in...... Singapore??? I don't remember. Anyway, if you're overseas it will take longer. She never emails or messages me either and I have never had an issue with lost or missing orders.
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Oh this is common and standard behavior for her. When she gets overwhelmed with orders, she stops communicating and sending tracking info. Then she clears through the backlog and behaves as if this is normal customer service. If you had done a search on her in the Trader Support forum, you would have seen this has been her method of madness for the entire history of her company. ;)
You pretty much have to harass her to get her to pay attention to your order now. if she's not responding then you may have to investigate your options through Paypal/your CC.
So you mean to keep sending her emails until she responds? :O
yeah im gonna see if i can get the money back via paypal. i'll order from someone else. the headache isnt worth it.
Post Merge: September 30, 2016, 10:22:43 PM
You're in...... Singapore??? I don't remember. Anyway, if you're overseas it will take longer. She never emails or messages me either and I have never had an issue with lost or missing orders.
youre in USA right? Is she biased to overseas orders? :o
Post Merge: October 01, 2016, 04:07:27 AM
UPDATE: i decided to cancel my order. i have sent dollyhair an email. hopefully she responds. im gonna get my hair from other sellers. What do u guys think of RetroDolls US
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RetroDolls sources their hair from Dollyhair if I'm not mistaken...
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RetroDolls sources their hair from Dollyhair if I'm not mistaken...
Lol but I think customer service is better. I asked a qn from that seller and got a reply within hours :o
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RetrodollsUS is better on customer service as she can be easily reached for changes and additions to orders but of the 3 times I've ordered from her, twice the mail has taken 3 weeks or more to make the 6 hour car ride south. That may be the problem of the specific post office that she has to deal with as it's happened to others and she says she regularly has to go in and yell at them. Tracking. Making knowledge of where your package is all the more transparent.
I personally have had no bad experiences from Dollyhair although the shipping notice twice has arrived after I received my products. I get my items almost consistently 6 days after ordering.
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RetroDolls sources their hair from Dollyhair if I'm not mistaken...
Do they? o_o The shades of colors they have are different I think.
I haven't had problems with Dollyhair other than the lack of communication and smaller than should packages of hair some year ago. I wouldn't be surprised if your order already shipped.
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Hmm guess I'll just wait for Dollyhair and see if it arrives,since I don't know if she will respond to my email of cancellation . If not then retro hair it is, no choice as I need to rehair regardless.
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there is a new doll hair seller too, customizing 101 I think there name is, they are pretty good customer service wise and price wise
found them, the doll planet
https://www.thedollplanet.com/
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there is a new doll hair seller too, customizing 101 I think there name is, they are pretty good customer service wise and price wise
found them, the doll planet
https://www.thedollplanet.com/
I had been looking over their selection as well. I'm really curious about the quality and texture. Here is the Etsy store page as well:
www.etsy.com/shop/TheDollPlanetHair
ETA: I also have always had good service with Tina/Dollyhair. I thought I remember her saying that she doesn't provide a confirmation email with international packages, hence why I asked if you were in the US. I think that you might have been a little hasty with cancelling your order after not hearing anything after placing an order "close to a week ago". That isn't really that long in the grand scheme of things (only a few business days possibly). Dollyhair is a smaller business, not Amazon. No offense intended, just a different perspective on things. ;)
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I have brought obre hair from thedollplanet, the texture and quality is the same as doll hair however the hair doesnt come apart in plug strands you have to make your own. One hank also leached the colour she assured me they are all colourfast now but i would still colourfast as a precaution. On the other hand her rehairing needles are amazing i have been using the same one for well over a year now.
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Thanks guys! I'll check out the others too :)
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RetroDoll does not source her hair from dolly hair. I highly recommend them over Tina. Customer service is a thousand times better.
http://retrodollsus.weebly.com
I won't order from DollyHair anymore. The flaky customer serevive over the years did me in. Missing hanks, slow shipping, refusing to communicate. It's not worth it to me.
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RetroDoll does not source her hair from dolly hair. I highly recommend them over Tina. Customer service is a thousand times better.
http://retrodollsus.weebly.com
I won't order from DollyHair anymore. The flaky customer serevive over the years did me in. Missing hanks, slow shipping, refusing to communicate. It's not worth it to me.
Thank you. :)
It's been over a week now and still no email on my order or enquiry. I did ask her a couple of things about the hair as well along with my email as to where my hair was and the tracking.
At this point I just hope she cancels and refunds the money so I can order from RetroDoll soon :)
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RetroDoll does not source her hair from dolly hair. I highly recommend them over Tina. Customer service is a thousand times better.
http://retrodollsus.weebly.com
I won't order from DollyHair anymore. The flaky customer serevive over the years did me in. Missing hanks, slow shipping, refusing to communicate. It's not worth it to me.
good to know! at one point, all of them were sourcing from each other!
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I'm in the UK. Back in May I ordered hair. I had a confirmation message of the order being shipped and it arrived within the average timescale after that. I was surprised it was so quick actually, given her on off history. I guess I hit a good spell.
But I just checked my dates and my email box and I ordered the hair on 23 May and had a shipping notice on 25th May.
So it isn't the case she doesn't notify International orders.
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I'm in the UK. Back in May I ordered hair. I had a confirmation message of the order being shipped and it arrived within the average timescale after that. I was surprised it was so quick actually, given her on off history. I guess I hit a good spell.
But I just checked my dates and my email box and I ordered the hair on 23 May and had a shipping notice on 25th May.
So it isn't the case she doesn't notify International orders.
That's really lucky!
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I don't even remember when she last time sent me a shipping notice :lol: It seems it's a hit and miss whether you get one or not.
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so i finally got the Dollyhair hairs that i ordered.
As expected, since she didnt read my emails (which i asked her to change some of my order and also the tracking of my order), the hair i got is not what i want. So i am selling it for $3 a packet to anyone who is interested.
its a mix of old bubblegum and water nixie. Looks really cute together, but not the shade i needed. Looks a bit like rochelle goyle's hair.
so yep. definitely never ever ordering from dollyhair again. :D