The MLP Arena

TCB => Trader & Shipping Support => Topic started by: Ponyfan on June 06, 2016, 09:46:03 AM

Title: Item not as described and pieces missing Non pony Update last post
Post by: Ponyfan on June 06, 2016, 09:46:03 AM

Hi,

I just got a pattern in the mail that was described on Ebay as uncut and complete but the pattern has been cut and pieces are missing. What is a good way to contact the seller about this?


Ponyfan

Title: Re: Item not as described and pieces missing Non pony
Post by: Galactica on June 06, 2016, 09:52:45 AM

Quote from: Ponyfan on June 06, 2016, 09:46:03 AM

Hi,

I just got a pattern in the mail that was described on Ebay as uncut and complete but the pattern has been cut and pieces are missing. What is a good way to contact the seller about this?


Ponyfan

I would just contact the seller, send a message and let them know the issue- and what you are looking for (a refund?)  If you are polite you are more likely to get a good response.

Title: Re: Item not as described and pieces missing Non pony
Post by: Ponyfan on June 06, 2016, 09:59:34 AM

Thanks Galactica It wouldn't be such a big deal but the main outfit I bought the pattern for is the piece that is missing.  To be fair the seller has 100% feedback and I don't think that they were trying to be deceptive. I'm not sure if I want a refund or what although the reason I chose this pattern over others was it was listed as uncut. Also I don't want to open a case against the seller so what option would I go through on Ebay?


Ponyfan

Title: Re: Item not as described and pieces missing Non pony
Post by: Galactica on June 06, 2016, 10:02:04 AM

Just contact them first, there should be a button you can contact the seller.

If he or she doesn't respond, then you can open a dispute.  I always give them a chance to respond before opening a dispute.

Title: Re: Item not as described and pieces missing Non pony
Post by: Ponyfan on June 06, 2016, 02:53:44 PM

I sent a message to the seller and am waiting for their response.

I tried to be really polite in my message and not sound like I was accusing the seller of being dishonest al all. I thought it might be best to not ask for a refund yet and see what the seller's response is.

Edit: Wow! I didn't ask for a refund but as soon as the seller read my message she apologized for the mistake and refunded me.

Ponyfan

Title: Re: Item not as described and pieces missing Non pony Update last post
Post by: Ringlets on June 07, 2016, 03:50:23 AM

that was very kind of your seller to do :bigups:  I'm glad it all worked out ok and you didn't have to open a case . I don't think your seller was trying to scam you, it seems like an honest mistake :)

Title: Re: Item not as described and pieces missing Non pony Update last post
Post by: Ponyfan on June 07, 2016, 06:05:28 AM

Thanks Ringlets. :) The cut pieces were at the bottom of the envelope and the cut portion wasn't noticeable until the pattern was unfolded. I think it was an honest mistake too.


Ponyfan