The MLP Arena
TCB => Trader & Shipping Support => Topic started by: buttonso on June 03, 2016, 02:34:20 PM
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I've bought a lot of stuff on eBay over the years and this is the first time I've ever pulled a :mad: face when I opened the box.
I bought a 1995 Happy Holidays Barbie last week, NRFB, I felt like I paid a pretty good price, the box and doll looked really nice in the auction photos.
It came today, and good lord.. It was not well packed. :huh:
The doll box was crammed into a cardboard box barely bigger than the doll box itself. That box was in turn placed inside a larger box with no padding of any kind. No paper, bubble wrap, nothing.
The exterior box looked like it has been dragged down the street behind a horse and I could hear the interior box rattling inside before I opened it.
The doll box has a huge dent in it, which bums me out majorly. The dent is big enough that it's messed up the back, sides and top.
So obviously I need to say something to the seller, but I'm not entirely sure what to say, or what I wanna do. The doll looks really nice still but the box is a wreck, if I kept her I would probably de-box her and the price I paid is definitely too much for a loose doll. Do I ask for a certain amount back? Or do I just message the seller and explain how the doll arrived, express disappointment and see what they offer? My husband thinks I should just return it but that's such a hassle... I dunno.
Thoughts? Script suggestions? I'm more worried about initiating contact than I should be, I know, I haaaaaaaaate expressing dissatisfaction but, ugh. I was looking forward to getting this doll and it was a letdown.
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Ringlets gave me an awesome template for contacting a seller with a complaint. See her post in my thread:
http://mlparena.com/index.php/topic,378492.0.html
Post Merge: June 03, 2016, 11:18:33 PM
Ringlets gave me an awesome template for contacting a seller with a complaint. See her post in my thread:
http://mlparena.com/index.php/topic,378492.0.html
Actually to draft something up based upon the advice she gave me:
" Hi, I received my doll today, thank you for sending her so quickly (or some other positive remark about the transaction) but unfortunately her box was damaged in transit. When I look at how she was packed, I see that her box was placed inside a slightly larger box without padding (bubblewrap, etc..) for protection. I understand that mistakes happen in packing and shipping items. However, I was truly disappointed that the doll's box was so damaged, as it greatly depreciates the item's value. Therefore, I wanted to talk to you about what to do next."
Then let the seller know what you'd like to do. Do you want to keep the doll or return it?
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That's a great template, thanks for the suggestion in where to start! :) I'm still debating with myself on whether or not I wanna keep it but I'll make up my mind and take photos and send the message this morning. :blush:
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:hug: thank you for posting Northstar3184 and for making the template fit the problem that buttonso has too :bigups:
Hopefully that should help you Buttonso :) its always a pain when things like this happen but a tactful message can help a lot when you have to sort it out ;)
Please let us know how it goes
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The seller was very nice and apologetic and refunded me more than I would have thought to ask for, so, happy ending! ^.^
I feel stupid for all the hand wringing I did about it though. :blush: :P
I'm gonna de-box the doll, most of my HH Barbies are not in boxes anyway so she will be in good company.
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Glad it worked out! :)
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Thanks for the update :lovey:
I'm happy it all worked out so well in the end too - that's awesome :cheer: :hug: