The MLP Arena
TCB => Trader & Shipping Support => Topic started by: LittleSpiffy on December 28, 2015, 05:49:05 AM
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:shrug:
The Details:
G4 Friendship is Magic Brushables Ponies My Little Pony MLP BAIT LOT!
Item ID: 221938723140
Order ID: 221938723140-0
Buyer email: [removed for privacy]
Sale price: $5.74
Sale date: Nov-27-15 19:00:18 PST
Buyer ID: tekga
Return ID: 5021872008
Return opened: Dec-27-15 17:47:54 PST
Return shipping: seller pays
Return reason: Doesn't work or defective
Comments: Hi, These are super used. It looks worse than the picture. Opened it the day before Christmas and they look awful. You should not have listed them at all.
Tracking info: DELIVERED IN/AT MAILBOX Dec-03-15, 15:19 PM
Original Listing Here: http://www.ebay.com/itm/G4-Friendship-Magic-Brushables-Ponies-My-Little-Pony-MLP-BAIT-LOT-/221938723140
My Thoughts: I accept returns within 14 days. Buyer waited 21 days to open package. :shrug:
eBay's policy is 30 days, so to avoid any complications I am accepting the refund. As soon as I get the ponies back, I will refund the buyer.
The buyer is an established eBay user with 100% positive feedback. The title states that they're baits, the group picture clearly represents the condition of the ponies, and the description is quite clear that they have ink marks and cut hair. I am just so confused that they thought they were getting ponies in non-bait condition. I mean: :shrug:
I just wanted to share this with ya'll.
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IMO the photos are clear and you mention their flaws in the listing, so the buyer should have paid more attention when buying. You're in the right.
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That is really weird :blink: It's SO OBVIOUS in the pictures that the ponies have been near-wrecked :crazy:
Emerald is right, you did nothing wrong :/ Some people on eBay are just... special -_-
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Honestly, I understand your listing. However, I can see how someone who isn't really into ponies (like a parent or grandparent) might of missed how severe the flaws were.
Try to use terminology that non collectors well understand.. Like "very poor condition". Saying bait is OK too to flag attention of collectors. I think this might of been confusing
I'm sure the buyer knew they were in poor condition, but they mention they didn't think they were as bad. Multiple pictures will help drive the point these are in awful condition.
Eta: I'm sorry you have to deal with a return. Returns stink.
Whenever something like this happens to me, I double check the listing and go " oh yeah, I'm a dummy buyer, the flaw was noticeable in the picture"... And I don't bother my seller about it.
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I guess she just wasn't paying attention, but it was as clear as can be in photos and description that they had problems. This was no fault of yours. Sorry you had to deal with this.
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"Woah. What is up with these ponies? All have ink marks and cut hair. Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does. Clown-ity?"
I don't see how anyone could read this and NOT expect hot mess ponies.
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"Woah. What is up with these ponies? All have ink marks and cut hair. Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does. Clown-ity?"
I don't see how anyone could read this and NOT expect hot mess ponies.
My guess is. They didn't read.
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"Woah. What is up with these ponies? All have ink marks and cut hair. Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does. Clown-ity?"
I don't see how anyone could read this and NOT expect hot mess ponies.
My guess is. They didn't read.
Yeah, there are a lot of people who don't read and just assume stuff on the internet. That's entirely their fault, though. It drives me nuts when people do it.
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"Woah. What is up with these ponies? All have ink marks and cut hair. Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does. Clown-ity?"
I don't see how anyone could read this and NOT expect hot mess ponies.
My guess is. They didn't read.
This!
In the reply they said "It looks worse than the picture." People need to learn to read. I recently sold a pony that I stated in the description that the pony couldn't stand on its own. Then the buyer complained in their feedback that the pony was pretty but couldn't stand well. It's not exactly something you can picture!!!
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Even if you wrote PONY CAN'T STAND on a photo people probably still wouldn't read it. -_-
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"Woah. What is up with these ponies? All have ink marks and cut hair. Perfect bait lot for your OOAK creations...or maybe you'll want to keep Rarity looking exactly like she does. Clown-ity?"
I don't see how anyone could read this and NOT expect hot mess ponies.
My guess is. They didn't read.
This!
In the reply they said "It looks worse than the picture." People need to learn to read. I recently sold a pony that I stated in the description that the pony couldn't stand on its own. Then the buyer complained in their feedback that the pony was pretty but couldn't stand well. It's not exactly something you can picture!!!
I can understand someone making a mistake. I can understand someone not reading the description fully. I can understand someone wanting a refund, even if it was their mistake. It's what they wrote that makes me go "huh?"
"Opened it the day before Christmas and they look awful. You should not have listed them at all."
My thoughts:
Um. Okay. That's totally your own issue. You held on to it for 21 days and waited before Christmas to open the package. I can understand you being frustrated. Why do you feel the need to say this, though? "You should not have listed them at all." Er, you kinda sorta were in a bidding war with someone else, so even if you didn't want them, someone else (who probably read the description) wanted them. You're an established eBay user with 100% positive feedback. You made a mistake. It's all good, but own it!
Ya know what, if it took the person 21 days to open the package, do you think they'll be able to package and ship the ponies back by the deadline? ^.^
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I understand that too.I've made mistakes cuz I didn't read or I got so excited that I clicked buy now. But I would Never Ever blame the seller for My mistake
An example.
My grandma does not understand how buying on eBay works and she bought this expensive facial cream. We didn't bother to check how big 10 oz was and she was mad that they were so tiny, it was the wrong kind too and that the seller shipped em out too quickly to try and cancel. She wanted me to leave bad feedback and I refused to cuz it was Our fault, not the sellers. Later, she said it worked better then her old stuff. Oy.
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I understand that too.I've made mistakes cuz I didn't read or I got so excited that I clicked buy now. But I would Never Ever blame the seller for My mistake
Exactly. ;)
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I understand that too.I've made mistakes cuz I didn't read or I got so excited that I clicked buy now. But I would Never Ever blame the seller for My mistake
Exactly. ;)
Btw I'm pretty slow, I looked at your listing and finally realized that I've seen your eBay account. D'oh!
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Adding that buyer to my blocked list.
So sorry they filed a not as described case against you for an auction that was most definitely accurately described.
Sounds like a buyer remorse case to me and they chose "not as described" so they would not have to pay return shipping.
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Sorry to sound like a jerk but given that they waited a month before even inspecting the package, I would string them along with reiterating Ebay policy and stand strong as long as possible to avoid the return unless they paid by CC and you're sure to lose the money. Also, that's what reading the description is for.
I would call Ebay immediately and see what they can do to get the notes correct for your side of the case. :(
Thanks for warning us about this buyer though!
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I agree with lovesbabysquirmy that it might be worth giving ebay a call. Especially to see if you can get the defect removed that this return is going to create on your account.
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I've heard that on eBay's mobile app the item descriptions don't show up. I don't know if that's true . . . If so, it seems stupid.
Anyway, adding that buyer to my blocked bidder list.
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Like others have said, definitely contact eBay. Your ad clearly point out the flaws in these ponies. You have nothing to lose, only gain. I am sorry your score is tarnished at this time. This probably won't make any difference to you, but If I really like an item, a few bad reviews is not going to deter me from bidding for the very reason you stated-buyer error. Good luck with your outcome.
Post Merge: December 28, 2015, 09:51:55 AM
The other thing that I have seen sellers do is reply to the negative feedback. So if people do go so far as to read the negative reviews, you can put in your two cents.
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I would say buyer remorse, too; they were the first bidder, so even if they bid again last second, I don't think they have any excuse for not reading the description!
I've heard that on eBay's mobile app the item descriptions don't show up. I don't know if that's true . . . If so, it seems stupid.
Anyway, adding that buyer to my blocked bidder list.
There's a listing for 'Item Description', and when you tap it, you see the full description. I guess people were complaining about how some of the html ones were running up their data use or something like that?
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Sorry to sound like a jerk but given that they waited a month before even inspecting the package, I would string them along with reiterating Ebay policy and stand strong as long as possible to avoid the return unless they paid by CC and you're sure to lose the money. Also, that's what reading the description is for.
I would call Ebay immediately and see what they can do to get the notes correct for your side of the case. :(
Thanks for warning us about this buyer though!
Theory:
I did a little bit of internet sleuthing earlier and I believe that I am dealing with the daughter of the actual account owner. The name I shipped to was different from the registered account name. Also, they don't normally buy ponies. Their feedback history shows transactions from 6+ months ago and then suddenly three transactions (including mine) recently. Selling history is from over a year ago includes electronics and a few articles of women's clothing. Just a theory.
I'm not worried about the defect rate. I'm basing everything on the new metrics that are being implemented in February. I don't see that this would count against me.
I already agreed to issue a refund as long as they send the ponies back. eBay, at this point, isn't able to do much. If I had refused to issue a refund in the first place and waited for eBay to step in, then I could have explained my side to an eBay rep.
I just wanted to share this transaction with everyone in case you want to add the buyer to your Blocked Bidders list.
Post Merge: December 28, 2015, 03:33:24 PM
I did end up calling eBay just to get some clarification on the return policy. I was wondering why was this person allowed to file a claim after my 14 day return period?
Apparently there's an option under return settings where I can automatically approve returns under $750. The default option is to have this turned on, which it was. The rep helped me turn it off.
https://www.ebay.com/rtn/Return/SellerRules?null
Post Merge: December 28, 2015, 03:35:35 PM
Oh, and the rep also stated that they are investigating this as it is obviously buyer's remorse and the item was as described. I didn't even have to ask - apparently they do that automatically? Or...maybe she submitted the request for me? At any rate, I feel better about eBay's policies at the moment ^.^
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I'm so glad eBay is helping you out! I find that calling them is always the best option! And good to know about the default option. Going to find it and turn it off!
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Good for eBay! I can understand not understanding what "bait" means, but I opened that picture, and YIKES! I think it was a case of not reading the description/looking closely enough at the photo! Sorry you have to deal with this! :hug:
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I'm really glad that you called ebay and they are being helpful :bigups: . That is what I would have suggested too. This buyer is being ridiculous waiting for so long before opening the parcel -then complaining about something that is clearly listed as well as pictured
Please let us know how it goes. I hope that ebay doesn't let this buyer get away with it :hug:
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Glad to hear it
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I am so confused by eBay's return set up. On one page it says that the buyer has been informed to send the ponies back to me by Jan 5th.
On another page it's telling me I must send the buyer a label by 12/31.
On my listing it's saying buyer pays return shipping.
In an email eBay sent me it tells me that the seller pays return shipping.
I am just going to sit back and let the automatic process take place. I mean, I was told by the eBay rep they were looking into it. Worse case scenario is that I'm charged $2.35 and have to call eBay again.
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Post Merge: December 28, 2015, 03:33:24 PM
I did end up calling eBay just to get some clarification on the return policy. I was wondering why was this person allowed to file a claim after my 14 day return period?
Apparently there's an option under return settings where I can automatically approve returns under $750. The default option is to have this turned on, which it was. The rep helped me turn it off.
https://www.ebay.com/rtn/Return/SellerRules?null
Post Merge: December 28, 2015, 03:35:35 PM
Thank you so much for sharing this info about the default returns setting!! I recently had a buyer that initiated a return (non-pony) on an item received a month ago. The buyer eventually dropped the case before eBay stepped in to decide (there were lots of shady details in their communication). I just went to the return settings page and set my returns for items $0.01 or less. :P I figure if it's going to be a default setting, maybe the best thing to do would be set it as low as possible rather than take a chance on forgetting to turn it off each time, lol. Again, thank you so much for sharing this!! :hug:
I hope this buyer mess gets resolved as painlessly as possible.
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I'm dealing with this right now. Buyer purchased items then proceeds to list all the faults that were described and shown in photos. Plus the items is no longer in her hands, given as a gift. If it was so bad, why did she gift it. I have no idea what's happened to the pony since leaving her hands.
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I am guessing the buyer wasn't a collector and didn't know what 'bait' meant but you were clear about the condition. It's really not your fault at all.
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I'm dealing with this right now. Buyer purchased items then proceeds to list all the faults that were described and shown in photos. Plus the items is no longer in her hands, given as a gift. If it was so bad, why did she gift it. I have no idea what's happened to the pony since leaving her hands.
:blink: Is the buyer asking for a refund? how long ago did they buy your pony? have they left you feedback? this sounds like a very dodgy buyer :(
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Well, whatever that eBay rep told me wasn't 100% true...or maybe I misunderstood her?
Anyway, the buyer send the ponies back and I ended up paying for the return shipping...soooo...I am out $5.06 plus the missed opportunity of selling the ponies to someone who may have actually wanted them :shrug:
At least I updated my return settings! I can't believe eBay has the automatic acceptance of returns set as the default! I mean, why even have the option of creating return guidelines when creating a listing? I'm surprised, but thankful, that I haven't run into this until now.