The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Sarah-Bee on March 26, 2015, 11:35:56 AM
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I am all kinds of mad right now! I just checked my feedback and I've received negative for a Sprinkles due to 'it having a different head' when the head/body mismatch was CLEARLY stated in the auction! They also didn't bother to contact me about the problem either.
:argh:
eBay is getting beyond a joke for *slight edit* PL hats lately and I'm getting so sick of it!
I've emailed them to ask them to revise it based on the issue being listed in the description so I'll see what they say but if not at least eBay should remove it as it is stated...
SIGH.
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Oh Sarah-Bee, I'm so sorry to hear that *hugs*
We know you're a great seller!!! eBay does seem to be home to a lot of troublemakers recently. Sorry this happened.
Luv Jules x
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That sucks, I'm sorry to hear it. :huh:
I wish that negative feedback wasn't like the end of the world on ebay. They've made it into such a huge deal that it really hurts sellers more than it should - especially because there are always going to be hard to please buyers that might not understand things like... reading the listing before they buy. >_<
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It's also really clear in the photos that that pony has a mismatch ¬.¬ Hopefully Ebay will remove it if they won't revise it, as you didn't misrepresent or try to hide the pony's condition at all :hug:
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That is BULL. Im so sorry love :hug:
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You're so right Navi
Thanks guys :) Not quite so mad now lol
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Oh Sarah. :( *hugs* That's terrible! It seems like all the best sellers (and my favorites!) are getting crapped on lately. It makes me want to go and buy stuff from you right now... not that I don't always want to buy stuff from you. ;)
Silverdawn
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Buyers are making me really angry lately! It's like they cannot be bothered to read the description OR look at the pictures! It sounds like buyer's remorse and they're taking it out on the seller! Not fair at all!
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Oh no... For one of your loyal customers I've never had any problem with my ponies from you, their conditions are always so clearly stated and pics are so clear! Hopefully ebay takes your side and if you need a testimonial, you have mine :)
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I'm very sorry to hear it *hugz* and as a buyer they should absolutely look over all the pictures and read the full description. If they don't, then they've got no one but themselves to blame. I've been guilty of getting too excited and not reading the full description/not looking at all the pictures before but that surely is my fault.
No one should ever blame the seller if they don't bother to do anything past look at picture, click the buy button.
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That stinks!
Well if the person doesn't revise it- try calling Ebay to explain the situation- the email support staff is very slow and not as helpful...
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I've had some luck with Ebay's online chat team before on customer service. You have to hunt around ebay.uk's page for the right link, cos they try to hide it, and they will put you in a queue, but they can and will fix major issues on the spot if they see that something like that has happened, and it will save you the phone call. I don't remember how efficient Ebay UK is with its cost and phoneline system.
If it was stated in the description, you should be ok. But the bad thing about Ebay these days is the fact buyers can neg and sellers can't. I'm both, and the point was always that it was to prevent retaliation - but there is NOTHING to stop a cranky buyer who takes weeks to pay leaving you a spite negative for "slow shipping" (caused by their delay in paying) and not a lot a seller can do about it.
I think the system was better when it was equal. I buy more than I sell, now, but I still think that that's the case.
Good luck resolving your issue. People do not read things enough and then blame other people for their inattention...it's really not fair.
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I used the online chat too it was good :)
That sucks, I have had similar problems recently. Buyers nowadays seem to think it's as easy as buying new stuff from an online supermarket and don't appreciate at all the work that sellers put in to bring them niche and vintage goods like collectibles. I think it's because there is almost no recourse against them if they act like hats.
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I've had some luck with Ebay's online chat team before on customer service. You have to hunt around ebay.uk's page for the right link, cos they try to hide it, and they will put you in a queue, but they can and will fix major issues on the spot if they see that something like that has happened, and it will save you the phone call. I don't remember how efficient Ebay UK is with its cost and phoneline system.
If it was stated in the description, you should be ok. But the bad thing about Ebay these days is the fact buyers can neg and sellers can't. I'm both, and the point was always that it was to prevent retaliation - but there is NOTHING to stop a cranky buyer who takes weeks to pay leaving you a spite negative for "slow shipping" (caused by their delay in paying) and not a lot a seller can do about it.
I think the system was better when it was equal. I buy more than I sell, now, but I still think that that's the case.
Good luck resolving your issue. People do not read things enough and then blame other people for their inattention...it's really not fair.
Well that's not fair. I mean surely it would be a service to let other sellers know about bad buyers?
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oh no! thats no bgood! your a lovely seller!!
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I do not understand, I bought you ponies and always describe well the state.
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I'm so sorry to hear this. Your auctions are always so well laid out with accurate, easy to read descriptions. Ebay is full of nutters lately. Sorry you got hit by one as well. :(
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Just a little update on this because I don't want fellow sellers getting stung. eBay WON'T amend the feedback. I've been battling with them for a couple of months, mostly out of the principle of the thing TBH. They say that they can't get involved with feedback and it's a buyer's opinion and if they feel it appropriate to leave the feedback then they can. No recourse whatsoever for sellers who state exactly what the flaws are in the descriptions. They even said I needed to state the flaw clearly which I pointed out that I did but then they said I didn't put it in 'item specifics' which is a searchable feature?? What's the point in a description box if you have to put everything in this item specifics thing?? Also I listed some stuff at the weekend and couldn't even find the item specifics thing they were on about. So in the end they told me that any future correspondence from me on this matter would go unanswered because they have made their decision.
So yeah, eBay is a load of rubbish.
Also the entire point of this mini rant is to tell you the name of the buyer: geoathc4
Before I contacted eBay I asked geoathc4 to revise the feedback and even offered a refund if they weren't happy, even though I did nothing wrong and they just ignored my messages so I'd avoid this one if I were you.
Sarah x
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UGH! this kind of situation really annoys me. It's definitely not fair of ebay (or your buyer) to leave that feedback as the flaw really was mentioned in the description. The specifics thing..that isnt for describing flaws, unless they mean the description thing you can put under the title..but either way the buyer should clearly read the full description before buying :facepalm:
So sorry hun! ebay is loaded with people like this now. I feel like I have to write an essay for each listing and it takes forever if its a used/vintage item like a G1 pony :( . I even got stars dinged on description for a brand new MIB one not long back..for no reason at all as the item actually was perfect and so was the box :blink: :mad:
Thanks for sharing the ID - I don't want to deal with someone like that who clearly does not read the description and wouldn't even communicate with you or try and work things out *adds dodgy buyer to blocked list*
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Sucks doesn't it hun? You do everything right and still get stung by idiots and eBay won't look after sellers, they're all about the buyer. I keep getting surveys from eBay about their service and I make sure I mention they don't look after their sellers in every one.
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UGH! So sorry you had to deal with this jerk. :( Thanks for the ebay ID.
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Thank you for sharing their name! So sorry you have to deal with someone like this! I hate eBay sometimes!!!!
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Ebay is >_<
Can you still write a response to neutral or negative feedback? If so, I would do that so if anyone looks up the incident they will see your response, and I'm sure any real collector would immediately see it wasn't your fault. Pony hugs :(
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What a terrible experience!
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Can you still write a response to neutral or negative feedback? If so, I would do that so if anyone looks up the incident they will see your response, and I'm sure any real collector would immediately see it wasn't your fault. Pony hugs :(
yes its possible to do a follow up to neg or neutral feedback with a brief explanation. I know this has been going on for a while now but I think you might still be able to do it. worth a try - write something about the flaw being in the description- buyer did not read it.. or flaw was described but offered buyer refund anyway - something like that ;) although your regular customers and even new ones who see all the other good feedback shouldn't take notice of what she left anyways.
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Yup, I've put a response. Something like 'flaw clearly stated in description and no contact before leaving neg' x
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Yup, I've put a response. Something like 'flaw clearly stated in description and no contact before leaving neg' x
At least you get the last word :)
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Yup, I've put a response. Something like 'flaw clearly stated in description and no contact before leaving neg' x
:bigups: :bigups: :bigups: Perfect! :)
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Wowww.... If eBay's going to take the buyer's side in this despite the clear evidence, their shareholders can go *UNPRINTABLE CONTENT REMOVED*
I know they removed the ability for sellers to leave negative feedback because that had been being abused by scammers (wheeljackslab was a big one, judging by a scammer list thread on a Transformers forum), but I don't think it was the right solution.