The MLP Arena
TCB => Trader & Shipping Support => Topic started by: zora on September 21, 2014, 10:02:06 AM
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update: bow tie arrived safely at my place today ^.^ the buyer even glued the head back on.
I PMed the first person who sent me a PM about buying her. i am sorry for the others and thank you so much for your support for bow tie and me ^^
___________OLD UPDATE_____________________________
She sent lots of photos + a description why she thinks that it is not original now which assure me that this is and was always an original pony! i uploaded them in my photobucket:
this is an original italian tail washer, i know them from many cleanings:
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(http://s1324.photobucket.com/user/deukalischeflut/media/Attachedequeue_zps6ff2346e.jpg.html)
this looks A LOT like original glue if you ask me:
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(http://s1324.photobucket.com/user/deukalischeflut/media/AnciennenouvelleColle_zps290858f0.jpg.html)
one of the italian production issues, this is COMMON (and how should i have sealed the other hairplug-holes if there should be more?!?!):
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(http://s1324.photobucket.com/user/deukalischeflut/media/Deacutebutimplantationcriniegravere_zpsdf896155.jpg.html)
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(http://s1324.photobucket.com/user/deukalischeflut/media/Nombredeplugs_zps8e24de96.jpg.html)
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(http://s1324.photobucket.com/user/deukalischeflut/media/Tailleplugs_zps576e8a99.jpg.html)
well, here is the link to all of the pictures + her descriptions:
http://s1324.photobucket.com/user/deukalischeflut/library/?sort=3&page=1
i hope we can resolve this and i hope she reads this.. -_-
_________________________________OLD TOPIC __________________
hi,
i just got a case where an ebay buyer blames me that a pony i sold is rerooted which comes from a friends childhood collection so this is simply impossible.
i dont know how i can proof that the pony is not rehaired, i told her to pop the head off and look inside (the neck-seam is unbroken!). as she is an arena member i even suggested to post pictures and open a thread so the pony experts can proof that this is an original pony. it seems like she doesnt want to talk to me as she didnt reply to my messages and opened a paypal claim. i dont know what made her think that this is a rehair..
i offered to refund the price of the pony if it is returned to me. she even wants the full shipping back which i do not agree with as she bought also another pony from me..
this is the auction in question:
http://www.ebay.at/itm/281435145679?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1587.l2649
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From the auction pictures, the hair looks original based on the color, texture, the way it lays, ect. In the 7th pic, the front of the mane looks thinner than the part near the neck, but this could be the result of rough brushing pulling the hair out. I would not suspect this pony to be rerooted based on the outside pictures. The best way to tell for sure is to look at the stitching inside the head. As mentioned, I woukd recommend that your buyer post pictures to gather community opinions.
If the buyer insists on a full refund, I think the cost of the pony is the only refund to be made. Shipping costs should not be included in the refund amount.
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paypal will likely side with the buyer, so it's important you respond to the case WITH RETURN FOR REFUND.
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If she bought more than one pony and you combined shipping then you shouldnt have to give her all the shipping money back (usually you would have to give the refund for the pony and the original shipping cost- but not return shipping which is paid for by the buyer) . I think if she has not listened to you and she just opened a case then you wont get anywhere with trying to reason that it hasnt been rehaired (which i dont think it has been rehaired TBH it looks original) :awake: - its easier to just respond to the case by saying that you will refund for the pony if she sends it back, and (maybe) half the shipping , but not full shipping since the shipping cost was for more than one item (she has to send it back with tracking).
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The problem is that she bought the other pony here on the arena from me.. Paypal closed the case and now i am awaiting the return of falsely accused bow tie. I find that ultimate unfair as this pony is original and i will lose money despite i didnt do anything wrong.. :huh:
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As Ringlets mentioned you are under no obligation to refund the return shipping cost. eBay also will not enforce that. She must return the pony in it's original state, with proof of tracking and then it must show as delivered back to you. So it surprises me they closed the case out already, seeing that the pony is not back in your possession??
Did she open a case for the second pony purchased here or just the one on eBay?
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That's pretty low of your buyer, zora. :/ Would you mind PMing me her name? I want to avoid.
And when you get the pony back make sure she didn't send you a rehaired one! It sounds a lot like she had a rehaired one and wanted yours as an upgrade, for free.
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she doesnt sound like a scammer nor is she unfriendly. i think she just is a newbie in pony collecting and is not used to the texture of bow ties hair as it is very silky for an italian pony..
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There are certainly some Italians who do have really silky hair, and it IS a different texture than US G1 hair, but it also feels NOTHING like Dollyhair, nor does it lay anything like it.
I have a beautiful Italian Sunlight and oh my goodness is that hair silky, and I can tell that hair on your Bowtie is just the same. It's also a color that I am not aware of being reproduced, so you couldn't even get that hair color. Isn't that the same shade of hair color on Italian Heartthrob? It's a very beautiful red color.
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She is 100% original :)
I have CP Sparkler, CP orange Bluebelle and CP magenta hair Bowtie with the same amount of hair.
It is very common for the last batch of italian ponies to be like that :)
Good luck with it!
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Zora, I am so sorry to hear of problems with your buyer. :huh: Your bow tie is gorgeous!
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huge update
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:headdesk:
You need to tell your silly buyer she needs to go post these in the nirvana forum and ask them if THEY think she;s a rehair. Though that is exactly what she should've done in the first place before ever opening a case. How does she think these are the reasons she is a rehair? Her hair starts later than her other Italian? Really? And what, you just magically filled about twenty plug holes? The plug holes don't just magically disappear when you pull the hair out of them. Also the washer/clamp, that's original, and there's really not much way to take one of those off the hair and replace it onto new hair. There just isn't. So that should be pretty blatant that she's original.
Post Merge: September 23, 2014, 11:41:45 AM
Also, what she calls is old glue is just vinyl. That's just the excess vinyl that comes off the injection molders, that glue stuff is old glue.
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I agree with everything miRaja just said.
How can someone che ge the numbers of the plugs?
And yes, that is exceeded vinyl in the neck.
About the cord not leaving any stain, i have dozen of italians mint as they just left the shop, so it is not uncommon at all to have nice, clean and good as new ponies.
Hugs!
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sorry this is happening to you. Despite everything and photos all she needed to send was a picture of the mane weave and this issue would have been cleared. She did not do this which is madness! her pictures prove nothing and her explanations are all rubbish as everything she said is based of nothing, ponies varies millions are made. If anything the pony is in super condition and she should be so pleased to find one with hair this good and no rust!!!
I don't think you are going to win with her thou as ebay will side with the buyer so I would just accept the return (as bitter as it and i am sorry for you having to deal with it) post her ebay name and arena name so other sellers are aware and just carry on. Some people aren't worth the stress my dear
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she just replied in an e-mail that she read the topic but still thinks its a re-hair.
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If she's reading this thread then she KNOWS it's not a rehair and is just being purposefully difficult. Buyer, you're being ridiculous. It's not a rehair.
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Yeah, i have given up. I told her to send the pony back. I hope i will get what i sent her.. With a broken neck seal..
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I think it's really wrong for them to be insisting that it's a rehair even after all of the input from fellow collectors, not to mention the fact that I'm sure that pony will have lost a little value because the neck seam is now broken.
Sorry you're having to go through this.
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Hey Zora, I had my eye on these girls when you had them on ebay... what a bummer.
Ebay is really good at sticking up for buyers almost regardless of the circumstances. When or if you get your pony back, her neck is unsealed and has been manhandled. I can understand your frustration.
:( buh
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I thought if they have altered the item they can't return it? Since its not returning in the same condition it was sent it?
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If this continues to go badly, please contact the mods so that they can ensure that a similar scenario doesn't happen to anyone else with this buyer! :(
If the buyer has seen the threads created regarding this pony's validity, and has chosen to blatantly ignore the collecting community's consensus, then to continue insisting for the refund is a scam, ESPECIALLY as she de-valued the pony through her actions.
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This is ridiculous, I'm so sorry zora. I hope I never have dealings with this person :(
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I would also really like to have the buyer's name including her arena name.
The pony is not a rehair, and I certainly don't want to deal with someone so willfully ignorant. I would be overjoyed to receive such a nice nirvana. If I explicitly didn't collect CP ponies, and weren't hurting for money, I would buy her just to spite your very silly and childish buyer.
There are how many people who are experienced nirvana buyers and collectors who are ALL saying there is NO WAY this pony can be a rehair but your buyer who has clearly never dabbled much with Nirvanas but for one other pony, I guess, totally knows more than the collective bunch of collectors. That is really, really arrogant buyer, btw.
But yes, it is very frustrating for her to be sending the pony back after damaging it ( hopefully it shouldn't impact her value much. Most of us are not terribly anal about a nirvana with her neck seal removed. I just hope the buyer didn't exacto knife her to get her head off.
Quite frankly, your buyer needs a big, fat piece of humble pie and needs to write you a major apology for putting you through such an ordeal.
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apparently i am selling TOO MINTY ponies :|
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apparently i am selling TOO MINTY ponies :|
GODS HOW DARE YOU SELL SUCH NICE PONIES!
There are some people out there that are impossible to make happy. This buyer should find a collecting hobby that involves new and still in the box items versus buying vintage. :Sigh:
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she just replied in an e-mail that she read the topic but still thinks its a re-hair.
Well it seems that no matter what she is not going to change her mind, despite the consensus from reputable nirvana collectors. It sounds to me that it maybe more of a buyers remorse case. Which fine, we have all felt it before but she de-valued the pony in the process of trying to prove her point. :(
As MiRaja suggested perhaps you could start your own thread in Nirvana concerning the matter. I am sure you will capture a wider range of Nirvana experts, as not everyone visits TS. I think once you have gathered a solid case, you can email her the link. I mean honestly there is no better place than over there to ask. They know their ponies!
Also if you could please email her name, that would be great.
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i think that this all will have no effect. she simply wants to return this pony and thats ok with me. i dont want anyone to think i am a scammer or liar or to be unhappy with one of the ponies from my personal collection, so i will refund all her money.
i am really honored because she thinks that i can do facotry-like rehairing work. :|
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I don't agree with what has happened at all and I don't think this pony is a rehair and i am just going slightly of topic but i just have to put it out there in nirvana world beheading a pony (with no harm to the plug) doesn't devalue a pony. Many collectors will pop heads of very expensive ponies to make sure there is nothing yuck lurking in there or to check to see if its not a rehair (sadly to many collectors have been sold undisclosed rehaired ponies) so I don't think the price of the pony is lowered i don't think its an issue.
I do feel for you thou zora, the buyer is very wrong in this case
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Your Nirvana Bow Tie is gorgeous- I agree it doesn't look like a re-hair AT ALL. The fact that her "proof" includes the number of hair plugs...? Means that she is a little crazy or has buyer's remorse.
I look forward to when you get her back and put her back up for sale, she is GORGEOUS
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I feel so sorry for this poor maligned pony! I'm not bothered about particularly collecting nirvana's, but I have an Italian lickety split. I'd totally add this cutey to my collection when you get her back cos I feel sad for her!
Jules x
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I thought if they have altered the item they can't return it? Since its not returning in the same condition it was sent it?
Good point!! I wonder what ebay would say. If this was MY pony someone was returning I would be very unhappy about the broken neck seam. I don't like them unsealed.
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I don't agree with what has happened at all and I don't think this pony is a rehair and i am just going slightly of topic but i just have to put it out there in nirvana world beheading a pony (with no harm to the plug) doesn't devalue a pony. Many collectors will pop heads of very expensive ponies to make sure there is nothing yuck lurking in there or to check to see if its not a rehair (sadly to many collectors have been sold undisclosed rehaired ponies) so I don't think the price of the pony is lowered i don't think its an issue.
I do feel for you thou zora, the buyer is very wrong in this case
Exactly. I'm not a major nirvana buyer by any means, but a popped head would not cause me to pay any less for a very nice pony. I think neck seals are becoming a must less and less because it's just impossible in general. There are still some collectors who must have seals, and that's fine, but I don't think it'll affect your value long as she hasn't damaged the actual pony. If there's damage, well, I would suggest calling ebay and throwing an unholy fit.
I'll go a bit OT, but I had a lady who let her child poke the eyes out of an antique doll and then scammed me to return it, saying it was damaged in mail. Yeah, no, eyelashes don't get pulled out of a doll in transit. But the doll was basically destroyed because there's no way to fix it, so I really tossed a fit on ebay, trust me, and they did end up giving me a $100 selling coupon. The doll was $130, and I was luckily able to reuse the body with a head with good eyes, and was able to mostly mitigate my losses.
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I don't know that it would affect the value, but it still would bother me if that is not the condition I sent it to her in, if that makes sense.
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I told her to pop the head off as i thought she would see the factory weave and tail washer and finally believe me..
Post Merge: September 25, 2014, 05:43:55 AM
UPDATE: i got the tracking number from the buyer, i will let ya all know when poor bowtie arrives ^^
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Sounds like she has buyer's remorse and is just trying to find an excuse to send the pony back. I doubt it has anything to do with believing you or the other far more knowledgeable collectors than she is out there. Where I work I see a lot of buyer's remorse and hear a lot of excuses that add up to nothing. But I can tell you're a great seller by handling this the way you have. Your pony is lovely and you have done absolutely nothing wrong. It's just a lost cause and your pony is better off with a collector who will appreciate her.
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It's just a lost cause and your pony is better off with a collector who will appreciate her.
:like: :like:
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I'd like to know how the buyer thinks you made the "extra" hair plug holes disappear since the pony "doesn't have enough". Was it magic, or . . .?
Could you PM me the name of this person? I would rather not deal with them.
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that's my thought as well LadyMoondancer (nice name, btw. ;) )
did you make the whole pony yourself and not include enough plugs? what the crap.
good news is that she has a lot of buyers when you get her back!! i'm sorry about your buyer. :(
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Sounds like you are selling too minty ponies there Zora :lol:
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Sounds like you are selling too minty ponies there Zora :lol:
yeah, i will play with them before i sell them in the future :D
UPDATE: i got the notification that a package arrived, i will go and get it tomorrow, pls cross your fingers (and toes) for me that she is in there ^^
Post Merge: October 02, 2014, 12:16:16 AM
UPDATE: i opened the package and magenta bow tie is in there (i video-taped everything), very well packed and she even glued the head back on.
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I'm glad that you received Bowtie back . I'd also appreciate if you could PM me the name of this buyer. This is not someone I'd want to deal with.
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I wonder if the buyer ever removed the head in the first place?
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Yes, she sent pictures of it. I posted a link in my first posting
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I am glad she arrived back safely to you. I do hope your buyer in the future though, perhaps educates herself a bit more before her next Nirvana purchase. ;)
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I had a buyer of an Italian pony insist that the pony I sent her was a rehair when, from the history of the pony that I determined from the person I bought her from suggested otherwise. I would also be very interested to know the name of the person in case it is the same person as I dealt with.
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I saw that auction, she's a stunning pony. Good luck with solving this!