The MLP Arena
TCB => Trader & Shipping Support => Topic started by: CupidStrikes on February 05, 2014, 03:20:12 AM
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I bought some stitch markers (for knitting) from a seller on Ebay I'd used in the past. My last purchase was great; items as described, well-made, quickly dispatched, etc. These....not so much. I opened the package and they reek of cigarette smoke. The organza bags they're in are saturated with the smell, as is the inside of the packet. I've handled them once and it's transferred to my fingers, that's how strong it is. The product description doesn't state they came from a smoke-free place, but I'd expect to be warned that the seller was a smoker. Should I have asked or am I justified in being upset? Returning them would cost most than the stitch markers are worth and I can likely get the smell out, but I'm just annoyed the seller didn't say they smoke.
I went back to this seller due to my past positive experience and I'm sad that I've been disappointed by them :cry: They only have one negative and one neutral feedback, neither of which relate to smoke or any other smells =/
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I am sorry for your disappointment, especially since you had a previously good experience with this seller.
I do not think it would hurt to shoot them a message and tell them of the smell. They maybe willing to help offer you a reasonable solution, such as paying for the postage back or maybe perhaps sending you a replacement minus the smell.
I am just curious are these used items or brand new?
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Yes you are justified in being upset they should state if they are from a smoking home/place. If it was me I would send them straight back & ask for a full refund including postage. Just because for me I get really really ill with the smell of smoke I was ill for 2 weeks last time we received something that smelt really bad of smoke. (I now ask if they haven't stated)
If the items are new then that is worse :(
Good luck in whatever you decide to do. Just remember to be very polite in your message to them :biggrin:
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I am sorry for your disappointment, especially since you had a previously good experience with this seller.
I do not think it would hurt to shoot them a message and tell them of the smell. They maybe willing to help offer you a reasonable solution, such as paying for the postage back or maybe perhaps sending you a replacement minus the smell.
I am just curious are these used items or brand new?
They were listed as new :( I've put them by a window to air to see if the smell will dissipate a bit, and I'm drafting a message to the seller.
"These items arrived today, and whilst I'm again happy with how pretty and well-made they are, they smell very strongly of cigarette smoke. Neither listing said anywhere that they were coming from a smoking residence and I would have appreciated knowing this in advance.
Thanks"
Does this sound okay? I feel like mentioning that many people are made ill by cigarette smoke so they really ought to be more honest in their listings but I don't know if that would come across as rude or not.
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I think your message sounds perfect :) Now the real test will be on how they want to handle it.
I know it's easy for things to slip by us, such as smells from previous owners and what not, thus my asking if they were new. Hopefully she will be able to shed some light on the situation and make things right with you.
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That sounds good :) you can mention people getting ill from it but for now I would leave it out of your first message just see how she responds first
Hopefully she is friendly & will reply quickly with how she plans to sort it out ^.^
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Update! I got a reply:
"If you are not happy with the item you have ordered you can request to return them."
Uhm, wow. No I'm not paying to return them because this guy couldn't be up front about his smoking. I guess I'll just leave negative feedback saying the items reeked and that I didn't even get an apology. :huh:
THANKFULLY, 24 hours on my windowsill has significantly reduced the stench, but the packaging will have to be thrown away instead of re-used as the smell is just too strong.
The seller is "littlecottagecrafts". Avoid.
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WOW what a rude reply! >_< I mean all you were trying to do was help him, because we all know how some buyers can be. At the very least he could have done is apologize wasn't like you were demanding the sun and moon.
I will defiantly be avoiding him.
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WOW what a rude reply! >_< I mean all you were trying to do was help him, because we all know how some buyers can be. At the very least he could have done is apologize wasn't like you were demanding the sun and moon.
I will defiantly be avoiding him.
Yeah...I just wanted to have been informed that they were coming from the house of a smoker :huh: Oh well.
Post Merge: February 06, 2014, 05:21:20 AM
I responded to his message to clarify:
"As I said, I am happy with the stitch markers overall but would have appreciated the item description being clear that these were coming from a smoking residence.
Thank you."
I'll see if he responds back and then leave feedback accordingly - "Items arrived smelling strongly of cigarette smoke. No apology from seller." something to that effect (the fact he didn't even apologise annoys me more than anything else). His return policy says return postage will be reimbursed on a case-to-case basis but considering his initial response, I doubt I'll get any joy out of him.
Post Merge: February 06, 2014, 07:20:15 AM
Update:
"I do not say either way whether or not I smoke. However I can appreciate your concern. I can say if you check my feedback that I have never had an issue with smoking on any order. I do admit I smoke only in my kitchen and have never smoked around my stock. However I did pack orders whilst unwell the last week or so in my kitchen. I can only apologise and offer you to return the stock. I will refund for the stock and re dispatch fresh stock without charge to replace the order. The stock resent would be free from smoke. I pride myself and my business on being both professional and serving my customers. If you would like to have your order remade and dispatched I would be happy to do so."
Now he chooses to apologise? Huh. I'm not quite sure how to respond. The smell has almost completely gone from the markers now (thankfully) so I'm thinking of saying I'll keep them as the smell has gone, but that it was just an unpleasant surprise when I opened them.
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Yeah I'd say that you are happy to keep the items as you have since removed the smell, however you were really just informing them that it was an issue, and that you appreciate their apology.
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Sorry, I just have to lol at the whole, "I can't say whether or not I smoke. I do smoke but not around my items. I was smoking around my items." Sounds like someone is in a little denial.
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Sorry, I just have to lol at the whole, "I can't say whether or not I smoke. I do smoke but not around my items. I was smoking around my items." Sounds like someone is in a little denial.
I know, right? I used to be a smoker, and whether I smoked inside or not didn't change that my hands would stink of it afterwards if I didn't thoroughly wash them, so the smell would transfer to anything I handled. I'm assuming he means he doesn't want to state on the item page that he smokes as it'll put people off :rolleyes:
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wow his first reply was bad - and that would have gotten him bad feedback too.. but it looks like he's had a rethink and is seeing sense when he replied to you the second time. He really does need to be aware that smoking is an issue and he needs to state that the items are not from a smoke free home. still.. at least he offered to make things right. so... if you're happy to keep the items now and they dont stink anymore, then I'd reply with something like this :) vv
Yeah I'd say that you are happy to keep the items as you have since removed the smell, however you were really just informing them that it was an issue, and that you appreciate their apology.
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*edit* this is a PG 13 board, not sure why we had to make an analogy such as that :heart: PL *
My point: He needs to say in his auctions he's a smoker or risk bad feedback.
Sorry, I didn't think bringing up something that's legal in only certain states makes it rated X or R. I guess bringing up politics would be a no no too...joke. I will make better judgements next time.
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I've responded with:
"Thank you for the apology and offer, I appreciate it. I have managed to remove the smell from the stitch markers so I am happy to keep them, I just wanted to let you know that they had arrived like this.
Thank you."
And I'll leave positive feedback saying something like "Smelt of cigarette smoke. Smell went away quickly and seller offered refund and replacement." and ding a few starts for item description.
Thanks again for all your help :)
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I just got a pony that reeks of cigarette smoke again.. one of the Sunshine ponies I wanted really badly. :\ I just figure they don't really realize it though? That they're probably used to the smell. Someone suggested baking soda could help so I hope it does.
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Baking soda can help yes - and also (I know this sounds gross) cat litter :P (not a cheap gritty one, but something which absorbs odors ;) ) . Put the pony in a ziplock (or similar) bag with the litter and it should get rid of the smoke. Giving the pony an oxyclean soak and also sitting it in some fresh air can help too.
The time it takes to remove the smell depends on how bad it is :awake:
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Update! I got another message from the seller:
"Thank you very much for letting me know. I will take note of this issue as I do not want to have my customers unhappy with my products or service. I appreciate your understanding in this issue and am very grateful for your efforts in this issue. I have taken steps to ensure this issue does not arise again. As a matter of appreciation I am refunding 50% of the full cost on your order to you as a gesture of the good faith you have shown me."
I'm happy to mark this as resolved and retract my initial warning about the seller as it seems he's very much changed his tune. I'm going to leave positive feedback and ding a star each for the item's description and the seller's communication (as there was no need for him to have been so rude initially) and "Item smelt of cigarette smoke but seller very helpful and gave 50% refund." Does this sound fair?
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I think that sounds more than fair.
While I know that problems can arise, I firmly believe it is all on how the seller handles them should there be an issue. I suppose there initial response was maybe made in defense and they had time to think about it. Thus coming to a resolve that is satisfying to both parties.
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I think that sounds more than fair.
While I know that problems can arise, I firmly believe it is all on how the seller handles them should there be an issue. I suppose there initial response was maybe made in defense and they had time to think about it. Thus coming to a resolve that is satisfying to both parties.
Yeah, I totally get that not everyone will get it right 100% of the time and wouldn't ever penalise someone for making an honest mistake :)
I'm a little concerned he might be angry I left honest feedback :/ even though I know I'm totally justified in leaving honest feedback.
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I had no such fear, and left honest feedback - 2 years later found out I was blocked, never did get any feedback at all, lol. Seller's can't leave anything but a positive for buyers.
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He already left positive feedback for me after I paid ^^ I guess I'm just worrying over nothing much ahaha ^.^