The MLP Arena
TCB => Trader & Shipping Support => Topic started by: gypsyunicorn on December 29, 2013, 05:43:04 AM
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I purchased a pony from Lubin
It was supposedly mailed December 10
They gavel me tracking link in a question message I sent on eBay recently regarding this auction I bout on November 22
I paid way before December 10
So I will try to provide link later
It will say
New York December 15
And that's how it's been for days!
Now what do I do?
I will go to post office and ask on Tuesday after giving this more time last week
I think they will say
"I don't know!"
I don't think they can help!
How long should it stay like this and why?
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Whatever you do, do not let your 45 day timeframe to open a case lapse. I am not sure where you are located? Are you in the US? If not was this a US purchase?
*edit* Sorry I thought Lubin was a seller's name :blush: I wasn't thinking overseas. If the tracking is saying New York, it sounds like it maybe caught up in customs. I have had things stuck there for days also and then eventually *poof* it ends up at my doorstep. I would think if you have the tracking number and inquire with your PO that they should have on record the status of your package and its exact location.
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Thanks
I will find out what I can at post office then
I'm way west of New York but in US
I was thinking customs too
After I see what they say I may open a case
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It's Poland, in Europe :) Lubin is a city where I llive :)
This is the first time when I have such problems with packages. I got about 5 messages about missing items in December! That's horrible, I never had even a single problem for over 400 items sold overseas! Post service failed. I hope they refund me so I can refund my customers.
I'm sorry for this situation, but as you can see I'm fair. I sent your item and I just can't control every single person that touches it.
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The post has been a nightmare here Kamisha. It does not surprise me you had problems.
gypsy any updates?
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The post has been a nightmare here Kamisha. It does not surprise me you had problems.
gypsy any updates?
Gypsy is very mad at me because I didn't refund her "NOW!!!". I have to wait 21 days after last scan of the item. Then I can be refunded by my post, not earlier. That's not fair of her when she says that my service "stinks", because she was very delighted when I let her pay with delay. Now she's rude because they kept her package in customs. Where is my fault here?
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*pony hugs to all * I hope the postal service delivers the package soon! :(
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*pony hugs to all *
Thank you :) So I see you love Squirmy's color scheme too! :D
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Auction ended November 28
I paid December 2 which excuse me is not that long considering fact I was away for Thanksgiving
You supposedly mailed this on December 10
Christmas has now come and gone!!
Why did it take you so long to mail?!
Then you never plugged in tracking!!
I had to send you messages concerning my package
It has been in New York supposedly since December 15 with no movement.
I told you I am done waiting and would like refunded!
Then you message back saying
"If they accept refund request, then I can refund you."
Of course that makes me mad and perhaps to you comes off rude but you were paid to mail item and my item is protected by eBay because I paid with Paypal! I told you I gave you money for item and I want refund it's been long enough!
You came off as uncaring and not sorry with your IF!
I told you I would gladly return item IF it happen to arrive!
I have purchased on eBay for years and I and my husband gave shared accounts for purchasing and selling and I have been in the community for a very long 15 years now
Negative feedback has been left by me now too
Post Merge: January 05, 2014, 06:18:07 PM
Oh and since you had so
Many problems perhaps your postal service is giving you the wrong customs forms or are not measuring your boxes and weighing them correctly!!
Customs like things done correctly by the book!
I would be mad at your postal service if I was you because they dropped the ball for they had to done something wrong if customs is not pleased with the way you mailed.
You want to get mad get mad at YOUR postal service.
*edited to remove personal remarks* PonyLady
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:| From what I've seen Kamisha hasn't really been rude, but you just kind of exploded there and took rude to new heights.
She sent it from Poland, right, and the last scan was in NY and then something happened? So all she's saying is she doesn't want to take the fall for it and wants to be refunded before she can refund you, which she could have done up front, true, but I understand both sides here. Waiting for that to lapse would have been within the time limit to open a case, wouldn't it?
The 21 days is just about up now I think. Did you wait to see if she was going to refund you before leaving negative feedback?
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Okay. There is still 10 days left to go on the paypal claim window, why is everyone so stressed? Post is always slow all over the world at this time of year, especially international packages! Accusing someone of mail fraud isn't going to help the situation either, and she has no obligation to refund you technically until you've opened a claim, which I would assume you would wait until the last few days do do as common courtesy, like I said especially at this time of year - delays are to be expected. Yes it was mailed a bit late, so ding a star. If your last message here is anything to go by, I'd wait until you opened a claim, too - that may be vindictive, but I'd be pretty annoyed/upset. Ebay sellers are people too, and sometimes messages are rushed and can seem a bit blunt, they aren't always intended as such, but if she's having multiple delays and premature negative feedback, I dare say she's stressed!
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I think you need to take a deep breath and calm down. Making all these accusations at your seller is not looking favourably on your part and isn't helping get the pony to you any faster.
As you can see, the pony was shipped and is in customs. I've heard the NY customs office is incredibly slow anyway with non-express mail and there are a whole bunch of possible reasons to explain why it has been delayed or the tracking hasn't been updated, none of which the seller can control. (To list a few: they didn't take on any or enough extra staff so there are 10x+ the number of packages to be processed and the same amount of workers. The package has been sent to the wrong area and is being re-routed back to the original sorting office. Another package in the shipment is suspicious and the whole container has to be thoroughly examined. There have been a number of large or priority packages for the same area and there has been no room on a delivery van for it yet. The postal workers have forgotten to update the tracking or there is a problem with the tracking bar code. They may wish to examine the contents of the parcel. etc. As I understand it, NY has had a lot of bad weather recently that will slow the package down even more. Correct me if I'm wrong, though, this is just what I've heard from a friend in NY).
Have you been to your local post office with the tracking number and asked if they can give you an update? Sometimes they can find out extra information. I don't know why you're immediately jumping to conclusions that the seller must be at fault here. If I am honest, you're coming cross as very aggressive and I don't know why you're expecting the seller to be "caring and sorry" when all you have done here is throw accusations and blame them. Okay, the delay could be the seller's fault, but you have no proof of that yet. I realise you are frustrated and upset you have neither money nor your pony (I would be, too!), but the seller has at least communicated calmly with you and is in the process of claiming through their post office for the lost item so that they are not also out of money and the pony.
And for what it's worth, depending on the seller's terms, 4 days is a long time to wait for payment. I've bought from plenty of Ebay sellers and stores that required payment within 24-72 hours with no exceptions. Did you okay it in advance with Kamisha that you would pay after a few days? Did their auction also state how often they went to the post office? Seven working days is a long time, but I know of plenty of sellers that can only get to the post office once a week.
ETA: I'm confused by the dates - You said you asked for the tracking number on November 22nd but then said that the auction ended on the 28th? Was that a typo?
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Breath, and calm down first. The shipping is horrible here in the US, so Putting blame on another country's post service is not helping much. As you can see its here in the US now, even if it has not moved for days. I cant see leaving bad feedback before a claim has been made (unless it has, and I didn't read it) I think this can get worked out. Remember you can attract more bees with honey, not vinegar. And to be honest it sounds like you have not had time to cool down, before hitting the celling fan steaming mad. As a seller I would be horrified by a buyer that was throwing words around like "Karma" and being hateful like this, maybe theres more to it than this.
You do come from two different countrys and Im sure neither one of you have spoken to each other in person. Sometimes you have to remember that conversations over the web is different sounding to everyone. I may see it a little short as a message too, but what if it didn't sound that way to her? She may not be as hateful as you think.
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I sent over 400 items. Each of them arrived safely. Only in December this year I have missed 3 packages. Is this a reason to blame for postal service?? As everyone noticed, there's a lot of problems with USPS this year. So why do you blame all the time? Do I work in customs and keep your package? No. It's just an accident. And I told that I will refund you when I start refundation process (which means that I will wait 2 months for money from them but you will get your money from me immediately). Only one thing I was asking you was to wait 21 days after last scan.
*edited for personal remarks* PonyLady
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While I completely understand this is frustrating for both parties. I want the personal remarks to end or this thread will wind up in the old locker room. ;)
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Gypsy you know I adore you and consider you a great friend :hug: But please don't be so hateful and blame Kamisha for everything :( It is true that we have to wait a long time before we can claim anything to our Postal Service and if the 45 day for a paypal claim hadn't passed, why can't you wait a bit longer before posting negative feedbacks? Also, knowing Kamisha is a seller on the Arena, one with a great feedback, have a bit of faith in her as well - as you said to her to have faith in the pony community.
The shipping in the US is horribly slow and unfortunately our own postal service isn't great either - I'm lucky only one package went missing, but Kamisha has a lot more transactions than me. Rather than giving her immediately negative feedback you could have given her more time - please don't blame her for something which is probably not her fault, if it's stuck in the NY, US, it's not her fault. We have measuring and weighting scales in our PO's so everything is measured before shipment, we as senders don't do it alone, we leave it to professionals, so again, if that was the reason, it also wouldn't be Kamisha's fault. Seriously, sometimes the time to get the packages between Poland and US takes up to 3 months! And it's always the fault of the Postal Systems, not the sellers or buyers.
About the shipping - if you paid on the 2nd (it was 2nd for you, so it could be the 3rd for us, Europeans) and it is possible that during the week Kamisha couldn't get to the PO. I don't want to play an advocate here, because if I can't ship withing the 24h after payment, I let my buyer know about it - before or after so they wouldn't worry, but I can imagine that a 7 day slip wouldn't be so bad as it's within a week.
And personally, I've dealt with Kamisha a lot of times, she is a busy person, even more than me and I'm a law student, I take care of a bedridden sick grandmother, have a dog, have work and I'm a seller and jewelry maker happily in a relationship, so even if our communication took some time, I never doubted Kamisha's intentions.
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Thank you, Tiny, for a little bit of faith! But well, negative feedback is left by Gypsy and she written that I didn't refund. If she doesn't want to be refunded, that's okay with me! Otherwise this feedback wiill be a lie.
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I think that you will be entitled to get the feedback removed by ebay when you refund Gypsy later, so don't worry about it yet :hug: Hopefully the package will finally arrive and then the problem will be solved for you both. Good luck!
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I didn't lie
I said in feedback
NEVER GOT ITEM & WON'T REFUND!
That means YOU won't refund
I have waited
I did wait
it has been over a month now since I have paid
I paid you on Dec 2
My item is not only one missing
I love how you twist things
I never ONCE ever said I did NOT want refund!
You wonder why I am so upset!!
Case now escalated to eBay
Thanks eBay!
This like I said wouldn't of gone the way it did if you had not mentioned the fact you kinda planned on never refudning me
You said you were going to ask your postal service to see IF
I paid you for pony not them!
I gave you money for pony not them!
I have had sellers who felt so bad that things get lost, take so long they offer ponies as an apology
with you I only got IF about a refund you make it sound like you NEVER plan on refunding
YEa kinda upset about that IF!!
Like I said I didn't care for your response and I am ready to be done with your auctions forever!
If pony shows up I will mail thing back to you
OH and thank you
You made me hate a pony! Your the 1st! Job well done!!
I will never be able to look at those 2 pony and like them now!
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Are you that mad at the Pony? To Hate It? :cloud:
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It's your problem that you hate a pony. Lol.
About IF: I told you that the item may get to you. If you don't want it anymore, I can refund you, but you pay the shipping cost, because it counts as a RETURN. Ebay won't force me to refund you the whole quote just because you're tired of waiting. It doesn't work like this.
Sure you didnt say you don't want a refund. But you said you dont have an item and money, and its a lie because you know that I have to refund you and I Will do It. Your feedback Will be out of date soon.
sorry for random capital letters, my phone changes It.
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Wow, I have to say, If I was Kamisha I would be very upset and hurt, your not throwing yourself in a good light at all Im afraid.
You might not have the pony yet (goodness knows, if it shows it is in NY, its hardly as if it is lost, just held up!) but you can see it has been shipped. The proper process is what Kamisha is following, heck, with the tracking showing it in NY, she may not be able to claim the money as it is technically not lost.
You say you dont wish to be out of pocket and not have a pony, why should Kamisha be out of pocket and without the pony? If it gets returned to her then yes, she should refund you but other than that, I dont see why you are so upset at her wanting to follow the proper procedure so that she too isnt out of pocket.
Im afraid you are just acting like a toddler in a tantrum :(
Kamisha, I feel for you but I think you are handling this better than I would! *hugs*
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Thank you for kind words. I'm tough, I can handle this ;) I'm just upset that someone can just slander me 'just like that' and other people see it not knowing the whole situation. This is the tracking number: RR610522419PL and sending date is 09.12.13 and it's seen here: http://sledzenie.poczta-polska.pl/?numer=RR610522419PL
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This is very, very upsetting to read :( Gypsy, please take into account that Kamisha is not an native English speaker - even an usage of 'if' was probably not of an ill intention to not refund you. I still think it was unfair for you to leave feedback so early. Had been the tables turned and it was Kamisha who posted about an ebayer who had left such a feedback before the 45 days for paypal claim and had been so hateful in their messages, I would suggest to her to share the ID to the buyer because that doesn't sound like someone I'd like to deal with - and I had dealt with you in the past and I think you're a great buyer and a kind and sweet person overall.
The tracking does show the item is stuck in NY. Gypsy, had you contacted your local PO? Did you provide them with your tracking number asking directly them to track it? Is it in any way near you so you could telephone the facility directly? I can think of many ways for you to deal with this situation, without resolving to saying that now you hate the ponies you bought and that you think someone is a shady seller when they admitted they will refund you. It seems like you got angry and upset because they didn't agree to the refund right away - and that is not fair. Not everyone has money in their paypal account all the time, nor does they have to refund the whole amount if the item was truly shipped and it's being held by US post for some reason. That just doesn't seem fair at all. This could truly be worked out, if given time. Hasty comments and actions are not good at all.
I am so sorry Kamisha for the negative feedback. I saw that someone else, an ebay Newbie also gave you a negative probably for the same reason. Ugh, that's not cool at all. Hang in there :hug:
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I have had sellers who felt so bad that things get lost, take so long they offer ponies as an apology
Sorry, but not every seller has to offer further compensation for something that is not their fault, that is entirely up to them, and bringing this up makes it look as if you want to guilt Kamisha into letting you keep the pony as well as giving you a full refund, or send you something else as a gift.
Kamisha is communicating with you here and trying to chase up the postal service, whereas it seems all you are going to do is rant and refuse to listen to the other people whom have explained that this kind of delay is hardly out of the ordinary for this time of year and to calm down and work together for a resolution. Did you go to your post office and see if they had any updates for you? Sometimes they will have more information than is shown on the tracking website and you really ought to have been down there or called them by now rather than just insist Kamisha refund you right away.
I will say again that I think you need to go and have a cup of tea and a sit down and take a few deep breaths before coming back to this thread, as your attitude and behaviour so far have been very out of order. I understand you are frustrated and worried about your money and your item, but this is not the way you should be treating a seller, least of all one that is visibly trying to help you. From my understanding, there has been no dodgy dealing and you have tracking and all to prove the pony was posted and is in your country so you have no reason to blame Kamisha so much for this. Considering you have over 100 feedbacks and have been a seller yourself, I'd expect you should have the experience to know that once you have put something in the post, you can't control what happens next. What you can control, however, is how you react when things go wrong.
Kamisha, it is a credit to you as a seller that you have remained so calm throughout this, and I really hope the post service will reimburse you :hug:.
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I really feel like it'll end up showing up on your doorstep still. That's why it's better to sit through it and see how things go within the time frame of opening a case before rushing and refunding. And I'm curious, does the seller even have to refund if it's lost in the mail? Wouldn't that be if the buyer had paid for insurance, or if the buyer opened a claim and Ebay refunded her instead of the seller?
I don't think you're being reasonable in the least, Gypsy. :( You should be able to agree that it isn't her fault that it's stuck or lost in NY. Would you rush to refund when it's still possible it'll show up?
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I want to make sure I have this right.
the auction was won on November 28, and
paid for on December 2(which may have been December 3 in Europe?), so it took 4 or 5 days to be paid. Remember, Thanksgiving is a US holiday, other countries do not celebrate it.
it was mailed on December 10, arrived in the US on December 15, and was held up by customs. It took 7 or 8 days to mail, which is not excessive, at least, not to me?(Seller had to get customs forms and that means going to the post, not just printing a label out.)
If packages from *inside* the US were running a week or two late(this was on the news here), I have to say packages from outside the US would likely need an extra week or two, also. To me, that means the package will probably arrive in the next week or so. Four to six weeks is not unusual for an overseas package, so I'm not sure why anyone would leave negative feedback when the item is a) already inside the US, and b) when it has only been 4 weeks since the ship date. Making a claim on paypal would make sense, just to protect yourself(I've done that before), but negative feedback does not.
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Actually it was mailed on the 9th according to tracking - the timezones make it a tad more confusing :( some PO's in Poland are closed for Saturdays and Sundays too (except for big cities) - so if we're not counting that two days (the 7th and 8th), the package had been sent out within 5 working days.
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Yes and my post office said there was nothing they could do for me
I didn't leave negative until eBay allowed me to escalate case
My item has still not changed
Reason I no longer want item is because I no longer wish to do buisness with this person
Why?
The comment they made about refund was vague and brief
Lacked and genuine heart felt apology
I'm glad this wasn't an item I was trying to give as a gift!
Their explanations were vague too
I'm done
And I'm
No longer checking this post
Feel free to have last word because frankly I don't care
I'm upset at their lack of caring services
It wouldn't matter if I didn't leave feedback negative
Your feedback is already tarnished by a previous buyer for same situation
Why you can't discuss issues so people don't feel this is only route to take I don't know, explain more in detail to buyers who feel out more
I'm done and eBay can handle it
Frankly I don't care
Give all excuses you want when my mail from UK, Sweden, Australia, and Canada all arrived and never was too long and made it for Christmas!
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Omg!!!! I can not read this any more! Or in going to get angry.
Postage EVERYWHERE has been rubbish this Christmas..... Been on the news and everything so just stop it ok...... It is not the sellers fault. It is obvs stuck in New York
Sent from my RM-875_eu_euro1_209 using Tapatalk
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Woops didn't finish my message coz im on my phone but meh basically please cheer up i am still waiting for some ponies i order way before Christmas day and they have not arrived yet just have to b patient remember countries have extra measures on post at xmas
Sent from my RM-875_eu_euro1_209 using Tapatalk
Right now to add to my message....
America is one of the worst places for Christmas post because of all the tight security ... which is a good thing I guess but a real pain at the same time... just please please calm down Kamisha is not being rude but going by the rules it is not her fault the post is slow (unless you run the postal services worldwide Kamisha ;) hehe)
We all love ponies so please stop the .... catiness its putting me right off ponies :(
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yeah, just wow... kamisha you are a saint.
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Well, it's apparent that the package was sent if there is tracking information. I mean, you can't exactly control the mail or customs. Gypsy, I know it has been a long time, but it's not even been a month since the package was sent. You really should have at least given it 30 days before leaving any kind of feedback. I bet the package will arrive within the next week or so.
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Gypsy, did it even crossed your mind that the vague or short responses from Kamisha are in fact because English isn't her native language? Not everyone is fluent in it. How really would you like to have things resolved? For her to cry and be very sympathetic to you ad offer not nlya refund but to find another set of the twins to send you? That isn't right! You see so many other users saying it was unfair, why are you being so stubborn? We all understand your frustration but the way you dealt with the situation isn't right. And if you actually looked at Kamisha's feedback you would see how excellent it is - only you and an ebay newbie left her negatives. I truly hope the packages will arrive to both of you and the feedback will be deleted.
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Reason I no longer want item is because I no longer wish to do buisness with this person
Why?
The comment they made about refund was vague and brief
Lacked and genuine heart felt apology
This is so completely silly. :shocked: People aren't always going to bow down and kiss your feet just because you're upset and give you gifts for your patience (especially when it's not their fault!). She responded to your problem and let you know her stance and it was reasonable, that's all she needed to do at this point, I think. Why do you think you have the only and final say in this, that you can stomp around and yell that you want a refund and that's that and it must happen immediately-even though pretty much everyone agrees it's probably still on its way? You didn't even listen to her or try to understand her point of view. :( I didn't see any nastiness coming from her unless you just didn't post it, and it doesn't seem that she brushed you off, either. You just flat out didn't like that you didn't get your way immediately, and jumped to conclusions about her being a bad seller and.. not even really sending the right package out or something it seems you insinuated?
If you do read this.. just have more patience in the future ESPECIALLY if you are buying overseas and around the holidays and try to be more understanding. Someone said this seller is busy, perhaps her response was made in haste and she didn't have time at that point to go in depth but wanted you to know she received your concern and let you know what she planned to do about it. And don't jump the gun and leave negative feedback. And okay, so you've had overseas packages not take that long before. Some people offered very possible scenarios for why this one is held up. Once I had a friend send me a package from Germany to the US and we both thought it lost until it showed up like 3 months later! Just because you never experienced it before this time doesn't mean that they are all going to be prompt and perfect.
I too hope it shows up and I hope the negative feedback is removed, because I don't think it was left fairly at all.
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Thank you everyone for a great support... I refunded her already, I'm just tired of all this fuss. Sorry for not being very talkative, but as Tiny said I'm not really good with English and everything she says it's what I feel. Thank you :lovey:
Your feedback is already tarnished by a previous buyer for same situation
Why you can't discuss issues so people don't feel this is only route to take I don't know, explain more in detail to buyers who feel out more
For your interest, this buyer never sent me a single message and didn't open a case. I asked her why she left me feedback instead of getting refunded or something but she didn't even reply. Her item was out for delivery but it's not marked as delivered yet, I don't know what's wrong with their tracking system. I can't do anything about buyers like this. I always care for my customers, reply as soon as possible and try to resolve a problem if only I'm able to. I was polite to you all the time, I really don't get it why you're so furious just because I do everything according to the ebay service.
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I am locking this up since Kamisha refunded you gypsy and it is just going around in circles at this point. I hope when the pony finally passes through customs though that you do the right thing and refund her back her money. ;)