The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Glitzy Gems on October 09, 2013, 08:12:55 AM
-
Yeah, I'm already having problems with them AGAIN and it's only been two months! :huh:
First, an envelope with an MLP card I ordered disappeared off the face of the planet and was never delivered. This was three weeks ago...
NOW I'm waiting for a pony I ordered on eBay (a Baby Frosting I bought from the e-believe seller)...I got delivery comp. saying that it was delivered on the 7th, but its the 9th and its apparently not even in the darn mail area! The two guys there looked for a solid 10 minutes through every bit of mail, but it never popped up!
I am SO frustrated with them! Last year they lost packages and I never got the refunds because the package said delivered and people thought I was scamming them out of their toys AND money, which I would never do! This stinks and I'm close to tears from all of this! The worst part is, if its lost here, I have NO chance of finding it. I've heard from other students that mail that isn't delivered to the students is often tossed into the trash, without warning! :cry:
-
I am the E-Believe seller :P
I am sorry your mail service is such a mess. Do you perhaps have an alternate mailing address you can use while you are away?
-
I am the E-Believe seller :P
I am sorry your mail service is such a mess. Do you perhaps have an alternate mailing address you can use while you are away?
Oh, good ;;A;;
Guh, I hope the pony gets to me...she was beautiful ;3;
I sadly don't have an alt address at this time, but next semester I'm moving off campus into some apartments...can't WAIT to get away from University mail! Caused so many issues!
-
Let's keep our fingers crossed she shows up somewhere and not in the trash. I think I remember last year when you were having trouble with them? Can someone report them? Or did anyone report them? I was then thinking perhaps she may get returned to me but I just went and double checked and this is what it says.
Delivered
Oct-07-13, 11:16 AM, GREENVILLE, NC 27858
Notice Left (Business Closed)
Oct-05-13, 10:34 AM, GREENVILLE, NC 27858
Out for Delivery
Oct-05-13, 08:16 AM, GREENVILLE, NC 27834
Sorting Complete
Oct-05-13, 08:06 AM, GREENVILLE, NC 27834
Arrival at Post Office
Oct-05-13, 06:28 AM, GREENVILLE, NC 27834
Depart USPS Sort Facility
Oct-05-13, 00:00 AM, GREENSBORO, NC 27495
Processed through USPS Sort Facility
Oct-04-13, 21:28 PM, GREENSBORO, NC 27495
Depart USPS Sort Facility
Oct-04-13, 00:00 AM, AKRON, OH 44309
Processed at USPS Origin Sort Facility
Oct-03-13, 21:05 PM, AKRON, OH 44309
Dispatched to Sort Facility
Oct-03-13, 17:05 PM, WADSWORTH, OH 44281
Acceptance
Oct-03-13, 12:48 PM, WADSWORTH, OH 44281
It looks like they left a Notice on the 5th and then delivered on the 7th. I wonder if you can ask the PO about that notice they left as proof that someone is tampering with the mail.
-
Let's keep our fingers crossed she shows up somewhere and not in the trash. I think I remember last year when you were having trouble with them? Can someone report them? Or did anyone report them? I was then thinking perhaps she may get returned to me but I just went and double checked and this is what it says.
Delivered
Oct-07-13, 11:16 AM, GREENVILLE, NC 27858
Notice Left (Business Closed)
Oct-05-13, 10:34 AM, GREENVILLE, NC 27858
Out for Delivery
Oct-05-13, 08:16 AM, GREENVILLE, NC 27834
Sorting Complete
Oct-05-13, 08:06 AM, GREENVILLE, NC 27834
Arrival at Post Office
Oct-05-13, 06:28 AM, GREENVILLE, NC 27834
Depart USPS Sort Facility
Oct-05-13, 00:00 AM, GREENSBORO, NC 27495
Processed through USPS Sort Facility
Oct-04-13, 21:28 PM, GREENSBORO, NC 27495
Depart USPS Sort Facility
Oct-04-13, 00:00 AM, AKRON, OH 44309
Processed at USPS Origin Sort Facility
Oct-03-13, 21:05 PM, AKRON, OH 44309
Dispatched to Sort Facility
Oct-03-13, 17:05 PM, WADSWORTH, OH 44281
Acceptance
Oct-03-13, 12:48 PM, WADSWORTH, OH 44281
It looks like they left a Notice on the 5th and then delivered on the 7th. I wonder if you can ask the PO about that notice they left as proof that someone is tampering with the mail.
Yeah, if its not in my box tomorrow afternoon, I'm printing out the transcript and demanding to see the manager
-
I would most definitely. Keep me posted and I will do what I can to help. :hug:
-
I would most definitely. Keep me posted and I will do what I can to help. :hug:
When I went in today, they tried to say it couldn't POSSIBLY have been delivered....but that's bullcrap! It's HERE! It's BEEN HERE FOR ALMOST THREE DAYS :cry:
-
IF I were you I would go above their heads and talk to one of the housing department leaders or student resources and let them know that this is a continuing problem for you and other students so obviously somebody is either not doing their job or is tampering with the mail.
I remember back when I was in school, in the beginning of each semester school books keep disappearing (the campus book store NEVER had enough so they would order them for you and ship it to you) and no one said anything until finally a lawsuit was filed and it turned out that a few of the people in the mail room where stealing the books that they needed instead of buying them, the school actually got in big trouble for ignoring the issue for so long, because tampering with peoples mail is a big federal no no, and it should not have taken that long for the thieves to be found out.
IF they don't listen I would gather everyone you can find who lives on campus whos had problems and threaten legal action, that WILL get their attention and the problem will be solved.
AND until the problem is solved I would not ship anything to your campus address anymore, either find a good friend who you can trust to borrow their address or open a PO box.
-
Update: The pony was never found and I'm now waiting to receive a number for the Postmaster from the school. One lady I asked was EXTREMELY rude to me and the other said that they had no idea what was going on, but that I wasn't the only one who has had packages disappear. I will no longer have packages arrive here. I will be sending them to a friend's house from now on. This is freaking awful. :cry:
-
Glitzy I completely understand your frustration/situation but why did you open a case against me? The item shows as delivered. It is not my fault your University has mishandled your packages last and then again this year.
http://mlparena.com/index.php/topic,320794.msg605296.html#msg605296
I am sorry I do not mean to be mean but Ebay will unfortunately side with me. The package shows as delivered.
-
*huggles* I hope that you are able to get things sorted with your university mail management as they are the only ones who can really do anything about it. Go above them to the regional postal managers if you have to. :(
I agree, sending things to a friend's place or your folks back home while you are at college is way safer. I can't tell you how many times I heard about packages or letters getting lost by university mail. :( It's not really professional mail service at all! Sad one has to pay the same prices, though.
-
Glitzy I completely understand your frustration/situation but why did you open a case against me? The item shows as delivered. It is not my fault your University has mishandled your packages last and then again this year.
http://mlparena.com/index.php/topic,320794.msg605296.html#msg605296
I am sorry I do not mean to be mean but Ebay will unfortunately side with me. The package shows as delivered.
I did not know a case was opened? I was trying to contact via ebay?
I still dont know how a lot of it works. But it wouldn't be the first time I screwed up and got people angry at me.
-
May I ask, how can you accidentally open a case? :/ You have to choose a variety of options in order to get to the stage of asking for a refund and even make your own comments to be sent to the seller.
I can completely understand your frustration there is nothing worse than missing mail but it sounds like the people to blame are your post office, not you and not the seller. I think you simply have to shout and scream all the way through the complaints process; you have everything on your side to support that they have lost your mail.
-
May I ask, how can you accidentally open a case? :/ You have to choose a variety of options in order to get to the stage of asking for a refund and even make your own comments to be sent to the seller.
I can completely understand your frustration there is nothing worse than missing mail but it sounds like the people to blame are your post office, not you and not the seller. I think you simply have to shout and scream all the way through the complaints process; you have everything on your side to support that they have lost your mail.
I tried to just send her a message. I didnt know doing that auto-opened a case. I'm really stupid.
Even with support, that means nothing if its vanished. Last year I called the current Postmaster and they said "too bad, it shows delivered, nothing we can do". The employees are angry at me already for constantly going up there to raise hell.
-
In all honesty even though it's neither Glitzy or the seller's fault, getting her money back would be the kind thing to do. I know Glitzy personally and this has, in fact, been a reoccurring issue with her university's mail. She can't afford to just throw money away and get nothing. She's a college student. If something similar happened to you, you'd more than likely want your money back as well.
-
In all honesty even though it's neither Glitzy or the seller's fault, getting her money back would be the kind thing to do. I know Glitzy personally and this has, in fact, been a reoccurring issue with her university's mail. She can't afford to just throw money away and get nothing. She's a college student. If something similar happened to you, you'd more than likely want your money back as well.
Wait...so its not the sellers fault but the seller should be out the money and the pony too?
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
-
She can't afford to just throw money away and get nothing. She's a college student. If something similar happened to you, you'd more than likely want your money back as well.
Exactly, it doesn't matter one's social circumstance when a transaction is involved. It's super-frustrating and really can make a bad mood, but it's not under anyone's control. We are trying to help Glitzy find a way to end the postal theft - I am sure she's not the only one missing "Grandma's quilt" or "cookies from home" or "holiday presents". :( I am thinking the item was a small enough value that insurance wasn't deemed necessary? That's soooo aggravating, we have all taken that chance. :( I've lost high-value things that way and will not go without insurance again, but low-value.... yeah... the postal service doesn't treat it as well, so you have to risk that handling.
I think that by resolving the postal delivery situation, a lot of pony buying and trading will go much easier, with way less losses. What about renting a PO box off-campus instead?
Low-budget collecting is a real challenge, that much I'll say! I am there right now, as well as a lot of people I'm sure. :) *pony hugs* But I am guessing you collect to make you happy, so try not to focus on how angry you are right now about this situation because it's not supposed to be personal, against you and your person, it's just one of those things that happens to all of us and we can share your irritation but yeah. Nobody's fault but the postal service. That needs to be followed up on! :)
-
Ok...I am not entirely sure how we deteriorated into an argument or got so wildly off topic. In this thread Glitzy asked for opinions and help. She got lots of lovely comments, she got help and she got asked some questions. That's what happens in a TS thread. She is frustrated and completely understandably in the circumstances as she clearly has a terrible mail system but at the same time surely its fair to see there are two sides to a seller/buyer problem?
She got instant help from her seller - whose personal circumstances you do not know in regards sales, etc - and she is getting sound advice about trying to ask her post office for a complaints/compensation process in order to get refunded for the missing parcel.
Perhaps Glitzy if you speak to your post office ask them for details about a complaints/compensation process? I am sure your seller will do everything she can in order to confirm the parcel was sent and the dates of attempted delivery/confirmed delivery. Even if it does not track this precise parcel down it will make them even more aware of the problem if people make the effort to complain.
-
Ebay changed their system so now when you click contact seller there's a tick list of reasons for contact and if you click 'I haven't received my item yet' it opens a case automatically. I did this once by accident, so now I always tick 'other' to avoid this.
Glitzy, you need to take this all the way to the top with your university mail system, it is not o.k. for so much of your mail to go missing. If other students have had the same problem, get them on board! Hopefully you can get some kind of compensation from them.
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
Living paycheck to paycheck doesn't mean other people should bend over backwards to let you have your way, though. (Glitzy, that comment was not aimed at you. ;) )
You don't know the seller's financial situation. $10 could be as much to her as it is to Glitzy. It doesn't matter how much or how little the pony cost, or how popular it might be, the fact is it was delivered, and it isn't fair to ask the seller to be out both product and money. I agree it isn't fair for Glitzy to be out money on this either, but it isn't the seller's fault and isn't her responsibility to reimburse either.
Glitzy, since this is an ongoing problem, could you rent a PO box in town? I had much better luck at the official PO than with campus mail when I was at school. :)
EDIT - I forgot, Glitzy, I THINK I have a Baby Frosting kicking around my sales bin. If you can't find the one you bought, I'd be happy to trade her to you. :)
-
Just as a note,
I recently wanted to tell a seller I had not received an item (30+ days, but it's China, not worried yet). I really didn't care to open a case, as I kind of just wanted to give a "heads up". I was going to wait till my 45 day before I wanted to open a case for more time. but because it was over the estimated time-- ebay automatically opened a case when I tried to communicate with the seller.
And my advice-- if your school post office is really known for losing packages. Either you got to fight tooth and nail with them... Or just have packages sent to your home address, and not get mail until you can go home and pick them up in bulk. I can't imagine how frustrating it is to order things and not get them.
You need to keep track of all these packages you are losing-- and how much money it's costing you. :/ And somehow, you need to fight it. Contact every single person you can about it.
And just kind of a general question, what happens when you get items sent to you with a signature confirmation?
-
Well, if they can't be bothered to deal with finding lost packages maybe it's time to see how seriously they deal with inquiries into allowing mail theft. If a package was clearly delivered to them, was never delivered to the owner, and can't be found then I would say it is reasonable to assume someone is taking them. Whether that is really the case I would think the potential would be something they have to address or else. Some possible results are catching the thief if there is one or finding the package as proof of them not allowing theft if there isn't. If all other options go nowhere it's something that might be worth a shot.
-
Glitzy has been refunded in good faith and I am going to consider the matter closed.
I do suggest that you do not have mail delivered to your dorm any longer.
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
I also want to note that Ebay is my only means of income. So ten dollars to me is also equally important to live.
-
In all honesty even though it's neither Glitzy or the seller's fault, getting her money back would be the kind thing to do. I know Glitzy personally and this has, in fact, been a reoccurring issue with her university's mail. She can't afford to just throw money away and get nothing. She's a college student. If something similar happened to you, you'd more than likely want your money back as well.
Yes but if it's tracked as delivered then it's certainly NOT the sellers fault!
Post Merge: October 14, 2013, 09:26:25 AM
I am also a university student and I have 3 kids, so I certainly cannot afford to lose money. But to me, seeing as Glitzy has this same problem two years in a row, I would be using an alternate address. Family, friend, work colleague.....SOMEONE will be kind enough to let you use their address for a while.
That's what I would do, rather than risk losing money. It's common sense and the loss of just **one** parcel would be the last straw to make me sort out the situation.
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
Goodness me you're being presumptuous.
How do you know how much this seller makes? Are you living in her house? Are you paying her bills?
I think you are doing your friend a disservice by being a white knight.
Her university is mishandling mail and you are encouraging ripping off the seller.
For someone with 7 posts you are showing your true colours very early.
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
What?!!!!!!
-
In regards to the University losing mail: when I was in college (many moons ago) the mail room people would place a card in your post office box to tell you there was a package. More than once, I got cards that were meant to go in the boxes next to mine. Is it possible that the missing packages were collected by the wrong person because the package notice card was put in the wrong mail box?
I put a lot of thought into an appropriate reply to kotty's posts, and I'm still at a loss for the right words. :huh: In this world, a lot of people live paycheck to paycheck, and no one has the right to make assumptions about who can & can't afford to lose a few dollars on a lost package. I would say that if a buyer has an on-going problem receiving mail, that buyer should stop making purchases until their mail situation is resolved. As someone who relies on income from eBay & online sales to pay my own bills, I would not be so gracious as ponylady has been to give a refund in this situation.
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
What?!!!!!!
I'M FIRING YOU AND KEEPING YOUR WAGES.
TSK TSK TSK.
All the naked men pics you get as wages are all mine!
-
In regards to the University losing mail: when I was in college (many moons ago) the mail room people would place a card in your post office box to tell you there was a package. More than once, I got cards that were meant to go in the boxes next to mine. Is it possible that the missing packages were collected by the wrong person because the package notice card was put in the wrong mail box?
I put a lot of thought into an appropriate reply to kotty's posts, and I'm still at a loss for the right words. :huh: In this world, a lot of people live paycheck to paycheck, and no one has the right to make assumptions about who can & can't afford to lose a few dollars on a lost package. I would say that if a buyer has an on-going problem receiving mail, that buyer should stop making purchases until their mail situation is resolved. As someone who relies on income from eBay & online sales to pay my own bills, I would not be so gracious as ponylady has been to give a refund in this situation.
I just totally agree with everything said here. Ponylady has been incredibly nice to send a refund for something that had nothing to do with her selling practice or shipping. I only hope I have as much integrity as a person. I know as a buyer I would not have asked a seller to refund me in this type of situation, but I realize that must have been an accident as stated by the OP.
-
Late to the party, but there is actually no way to not open a case on eBay anymore if you contact a seller using the item not received or item not as described options. Because I was aware on it from threads here, I watched it really closely to make sure I didn't, and in the end I had to go back and choose "other".
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
What?!!!!!!
I'M FIRING YOU AND KEEPING YOUR WAGES.
TSK TSK TSK.
All the naked men pics you get as wages are all mine!
:shocked: *flails and then dies* :faint: *creeps out of thread......*
-
Late to the party, but there is actually no way to not open a case on eBay anymore if you contact a seller using the item not received or item not as described options. Because I was aware on it from threads here, I watched it really closely to make sure I didn't, and in the end I had to go back and choose "other".
Perhaps it depends on which ebay is used? I just contacted a seller yesterday because an item I ordered 5 weeks still hasn't arrived and I chose the "didn't receive item" option and it didn't open a case, it just allowed me to send a message to the seller.
Although I have seen several threads where members have stated that they inquired about their purchase and ebay opened a case automatically. Does anyone know why this happens?
*Sorry that I went a little off topic there*
I do agree that if the tracking shows that the item has been delivered, the seller is no longer responsible for the item. Ebay and paypal would also agree to the that as well. Much like others have expressed, none of us know what others make, how much money they have etc. It's not our business anyways. But who are we to judge who should or shouldn't be without the money?
I also agree, and this is not meant to come off as an attack to the OP, but if you knew that University Mail was unreliable, I believe that continuing to purchase items and not have an alternate shipping address means that you're accepting the risk that your items will show as delivered and you're going to be out of money pretty much each and every time.
I think a lot of members live on a tight budget, and no one wants to be out money or ponies or whatever they are buying and selling. In this situation, the seller was very gracious and far more understanding than I would've been had a case been opened on me, especially with the knowledge that this is an ongoing problem that the OP was well aware of.
-
Late to the party, but there is actually no way to not open a case on eBay anymore if you contact a seller using the item not received or item not as described options. Because I was aware on it from threads here, I watched it really closely to make sure I didn't, and in the end I had to go back and choose "other".
I thought the same thing Sebby. If the case was accidental then fair enough to Glitzy, although she could have PMed me here on the Arena at any time. I think my confusion was due to the accompanying note asking for a refund.
Although I have seen several threads where members have stated that they inquired about their purchase and ebay opened a case automatically. Does anyone know why this happens?
I am not entirely sure why they started doing it MG. It's pretty recent. I believe it is so that it gives sellers the opportunity to resolve questions and transaction issues with buyers before they can be escalated to eBay Customer Service for review. Plus for a case like this they can review my tracking number and see that the item was delivered. Thus siding in my favor and then any buyer feedback (positive, neutral, and negative) along with detailed seller ratings will be removed promptly.
-
Glitzy has been refunded in good faith and I am going to consider the matter closed.
I do suggest that you do not have mail delivered to your dorm any longer.
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
I also want to note that Ebay is my only means of income. So ten dollars to me is also equally important to live.
REFUNDED in GOOD FAITH??
I do not care what it LOOKS LIKE a seller does or does not make, this whole situation has been UNACCEPTABLE to me. If you don't have money to throw away, perhaps buying ponies is not something you should be doing. When money is tight around my house, a $10 pony, shirt, movie, or anything else I don't NEED is not something I buy.
Every one of us have had to struggle at one point or another.
Furthermore, from the seller's, the post office's, eBay's, Paypal's, and ANYONE else's perspective, this item was DELIVERED, and there is no evidence to the contrary out side of the buyer's word of mouth. And after taking a peek at your feedback, this has clearly been an ongoing problem for you. It is up to you, as a buyer, to provide a proper address for mailing. You, Glitzy, decided to give the address you did. At this point, you need to print receipts for every item you have lost through your university's mail system, and take it up with them.
Had I been in your shoes, I would NEVER have accepted a refund of any amount.
-
Late to the party, but there is actually no way to not open a case on eBay anymore if you contact a seller using the item not received or item not as described options. Because I was aware on it from threads here, I watched it really closely to make sure I didn't, and in the end I had to go back and choose "other".
Yes this is true, I have had this happen to me and luckily I caught it. That was not what I wanted to happen at all. Now I refuse to select anything but "Other" when I need to communicate with the seller. Maybe Ebay has worked on this and fixed it due to complaints...who knows. I have observed people apologizing on the Arena when this happened. You can close a case immediately and call Ebay should this happen. I think its also really good to let the seller know immediately should you have this happen. Any case that is opened accident or not is really not good for a seller. So, if you do accidentally open a case because of that system issue there is no reason to not immediately address it and fix the problem. IMO
I thought the same thing Sebby. If the case was accidental then fair enough to Glitzy, although she could have PMed me here on the Arena at any time. I think my confusion was due to the accompanying note asking for a refund.
Honestly, that is very confusing to me also.
-
Dang, PL, you're a much nicer person than I am. $10 is a lot to me sometimes too. :(
-
I think my confusion was due to the accompanying note asking for a refund.
Missed that bit!
-
Oh my.
My advice is to rent an outside PO box at the actual city post office. Talk to Student Relations and then request to talk to the President. If this is an ongoing problem, there is obviously some issues with staff. It could also be post delivery to the universtity that is the problem. Please consider talking to your city post office as well.
I ordered a lolita handbag last semester and it was first delivered to the university post office, but I didn't pick it up quickly enough (it was a long weekend and I went home for a week!!) and they sent it to the City Post Office.
-
I have had to rent a PO box myself because mail was going missing in my building. It was being stolen, but management said they couldn't do anything about it. After having 2 of my packages stolen, I went for a PO Box. Guys, after the anguish of missing mail, PO boxes are the greatest invention in the world. They are cheap (I pay $40 a year). They are secure. They are more widely accepted now than ever before. In the time I've had my PO box I've only run into one website that wouldn't deliver to a PO box. I. Love. My. PO Box. If you are in a situation where you KNOW there's a problem with mail going missing, a PO box is a great, responsible decision.
I will also say that both times my packages went missing, they had tracking and were marked as being delivered. I would never have dreamed of trying to file for a refund from my sellers. My sellers did nothing wrong. They sent my item to me in an appropriate way, and the post office delivered it. I wasn't going to take it out on them because something shady happened after the package got to my building.
-
Had I been in your shoes, I would NEVER have accepted a refund of any amount.
To be honest I don't get it either. I had a case of getting something lost on ebay but it was neither mine or the sellers fault and I didn't open a case against her, I didn't ask for a refund. I was actually stumped because the seller offered me a discount if I was ever to buy from her again, which was very kind of her. What ponylady did was super kind, especially considering the fact Glitzy knew that packages delivered to her go missing.
-
PL you are a saint! I'm sorry but I don't think I would have done the same, I mean I want to do everything in my power to keep my customers happy but refunding in a situation like this is not something I would (or financially could) do.
And Kotty IMO I feel like your comments here are quite rude and presumptuous; just because someone is selling on ebay doesn't mean they are millionaires. We understand Glitzy Gems frustration, really we do, and we are trying to help the best we can (no one here has been negative towards her) so I do not understand why you feel the need to come whiteknight for her in such a manor. We are friends not foes, please do not treat us as such!
ANYWAYS, moving back to the real problem at hand. >_<
Glitzy Gems you need to go higher up than just the postmaster. Gather your receipts of lost packages, gather the support of fellow students who are experiencing the same problem and go as high as you need to go to fix this problem; I personally would start off with student housing or student resources and if that doesn't work go to administration and IF that doesn't work I would seriously consider threatening legal action, do what EVER it takes to get the higher ups attention. Remember there is power in numbers! Its a whole lot harder to ignore 50 students than it is to ignore just 1.
AND FINALLY
I'M FIRING YOU AND KEEPING YOUR WAGES.
TSK TSK TSK.
All the naked men pics you get as wages are all mine!
.
:rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl:
If mods are paid in man eye candy then sign me up! :devious:
-
As someone who lives in a household that needs to live paycheck-to-paycheck, constantly, and i mean CONSTANTLY watching every cent we spend, i'm sorry to say that i think somebody who makes hundreds or even thousands of dollars a month selling things on ebay could possibly sacrifice 10 dollars on a pony that was already unpopular to begin with and probably wouldn't have sold very quickly anyways.
I... I'm sorry. Did 'hundreds of dollars' or even a thousand take care of bills for even a month? My monthly housing expenses alone are 1300. Selling a couple hundred dollars on ebay barely would pay my electricity bill for one month. Do not, because you are strapped, decide that all sellers are loaded. Because generally, they're selling to make ends meet, themselves.
-
*snort* Ponylady, can you stop counting your piles of cash and swimming in your pool filled with gold doubloons so you offer your invaluable guidance and advice to new members?! I'm changing your user name to Scroodge McDuck. The nerve of you to want to make a profit in eBay!!
Ponylady, you're a saint. An absolute saint.
-
Glitzy has been refunded in good faith and I am going to consider the matter closed.
I reply to these types of threads very, very rarely. That said, you did what? That's very nice of you.
To ask a seller for a refund on an item that has clearly been appropriately shipped, especially when having it sent to an address where admittedly there have been problems in the past, I would have suspected the buyer of setting up a scam.
And it's up to the person earning the money to decide what's appropriate to do with the money.
-
Glitzy (and everyone else with problems!), if you suspect mail is being mishandled or stolen, file a professionally-toned, detailed complaint here!
https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx
Mail tampering and theft is something the Postal Inspectors take very seriously since it's an arrestable offense. I directed a lot of people to the USPI's when I worked for the USPS.
(And I'm glad to see that Kotty's inappropriate remark has been called out. This was NOT the place to start making insinuations about other people's finances. I'm not trying to sound mean here, Kotty, just adding to the pile of "remember this for future reference" you've had set on your imaginary desk.)
-
Glitzy (and everyone else with problems!), if you suspect mail is being mishandled or stolen, file a professionally-toned, detailed complaint here!
https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx
Mail tampering and theft is something the Postal Inspectors take very seriously since it's an arrestable offense. I directed a lot of people to the USPI's when I worked for the USPS.
(And I'm glad to see that Kotty's inappropriate remark has been called out. This was NOT the place to start making insinuations about other people's finances. I'm not trying to sound mean here, Kotty, just adding to the pile of "remember this for future reference" you've had set on your imaginary desk.)
This! I had an expensive Alitas go missing at my local post office a few weeks ago, and I called them every day to solve the problem. I was lucky it was just misplaced at the office, and maybe that's your case too Glitzy.
When I was at University, a million years ago, I had a lot of packages delivered to me (anyone see a pattern here???!) and not one went missing. The staff at the University post were college students, so they were less than careful about mail sorting. I would file a complaint with your local PO about how your packages are being handled.
Also Glitzy, no one here is upset with you. As far as I can tell, you've done everything you're supposed to do. I hope you eventually get your pony and this whole situation works out:)
-
I'm going to ignore some of the comments in this thread for fear of becoming very negative. The best thing I can do as a long time seller on ebay is give some advice.
My advice to sellers:
Do not give feedback till the buyer gets the item, has it in hand and lets you know they have it.
On giving a refund, if you have proof the item was delivered and you still give a refund then you should always...always....always give appropriate feedback to warn other sellers of what happened.
In this situation I would at the very least given a neutral feedback to the buyer. Other sellers should be aware of this situation. I would also give warning on places like the arena and the trading post about this.
I'm not saying it was the wrong thing to give a refund, I might have done the same thing if I was the seller. But it would all depend on how the buyer handled the situation.
I probably would not have given a refund if there was proof that the item was delivered, and add into that the buyer started a thread over here on the arena about the auction, and opened a case on ebay and used not knowing how to use ebay as the reason for it.
This is nothing against the buyer, obviously the buyer knows what is going on so someone who is fair minded person would not object to an honest assessment/feedback of what happened during this transaction.
The advice I have for the buyer: pay for Insurance or pay for proof of delivery. You should advise any people you are buying from of the issue and that you need additional mail services added to your package from now on.
-
In this situation I would at the very least given a neutral feedback to the buyer. Other sellers should be aware of this situation. I would also give warning on places like the arena and the trading post about this.
I don't think that's even possible now. I thought sellers couldn't leave anything but positive feedback for buyers. (My parents actually had their ebay account suspended for a week because they tried to leave truthful, negative feedback about a buyer.)
-
You can not leave, what Ebay considers a "false positive" on a buyers account.
Her feedback that she has left for others speaks for itself, if you want me to be honest. I have sold to her in the past with no issues and she seems to get "some" packages going by her feedback. The university must be pretty picky and choosey on what they steal or throw away. Like I said I refunded her money in good faith but I also blocked her from future purchases. I am sorry Glitzy but I nor others should be out money and items for a problem that you know is and has been an ongoing issue with your University.
Also contrary to what some may think that I am rolling around in the dough, I am not.
-
How come I am able to leave Neutral feedback to buyers then?
-
Nope not anymore, unfortunately :huh:
-
Nope not anymore, unfortunately :huh:
hummm...very strange.
-
For a while it would let you do it even though you're not supposed to. I don't know if that's still the case? That's how my parents had their account suspended. They went to leave feedback, and the feedback page let them leave negative feedback, so they did. Then ebay came knocking and shut their account down.
-
For a while it would let you do it even though you're not supposed to. I don't know if that's still the case? That's how my parents had their account suspended. They went to leave feedback, and the feedback page let them leave negative feedback, so they did. Then ebay came knocking and shut their account down.
Did they open a case on the buyer first and contact them?
-
They changed sellers being able to leave anything but a positive back in 2008.
There reason, straight from Ebay:
Sellers used to be able to leave negative Feedback for buyers. Unfortunately, we found that when buyers had bad experiences with sellers, they were often reluctant to leave neutral or negative Feedback out of fear that the seller would retaliate by leaving negative Feedback for them. And when buyers did receive unfair negative Feedback, they usually decreased their shopping on eBay. Overall, it became clear that the fear of retaliatory negative Feedback made it more difficult for good sellers to distinguish themselves from not-so-good sellers, and made the Feedback system as a whole less reliable.
-
They changed sellers being able to leave anything but a positive back in 2008.
There reason, straight from Ebay:
Sellers used to be able to leave negative Feedback for buyers. Unfortunately, we found that when buyers had bad experiences with sellers, they were often reluctant to leave neutral or negative Feedback out of fear that the seller would retaliate by leaving negative Feedback for them. And when buyers did receive unfair negative Feedback, they usually decreased their shopping on eBay. Overall, it became clear that the fear of retaliatory negative Feedback made it more difficult for good sellers to distinguish themselves from not-so-good sellers, and made the Feedback system as a whole less reliable.
Well, sorry for the bad advice. I just know last time I sold, a few months ago the neutral and negative sections were available when leaving feedback so I was unaware you could not leave at least neutral, so maybe I can't leave it but it's just there?
I'm assuming the arena still allows you to give appropriate feedback?
-
:lol:..your advice was perfect. The whole feedback system just really burns me up. They have made it so unfair for sellers. I also blame it for the rash of NPB's out there. I mean what repercussion do sellers have anymore for deadbeat bidders, nothing zilch. Ebay slaps them on the wrist and they continue their nonsense to other unknowing sellers out there because honest feedback cannot be left.
-
tl:dr - Ebay wanted more money, so they decided to screw their sellers rather than their buyers. Sellers have no way to know if a buyer is shady, and it is completely ridiculous.
I think now if you click negative or neutral it doesn't let you leave feedback but it takes you to like the problem resolution area, or whatever.
-
Glitzy (and everyone else with problems!), if you suspect mail is being mishandled or stolen, file a professionally-toned, detailed complaint here!
https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx
Mail tampering and theft is something the Postal Inspectors take very seriously since it's an arrestable offense. I directed a lot of people to the USPI's when I worked for the USPS.
Thats a wonderful idea! Especially if you can get the other students who have had this problem to also file complaints! Your school will not be able to ignore you if the USPS gets involved.
ALSO Glitzy please understand that no one here is mad at you so there is no reason to feel like you need to leave this site. It was Kottys comment that was inappropriate and we understand that you are two different people and that you can not control what she says; SO we do not hold it against you. We just want to help :hug:
-
I'm assuming the arena still allows you to give appropriate feedback?
*nods* :nod: Yes thankfully we can still leave completely honest feedback for buyers as well as sellers here at the Arena.
-
All I can say is, WOW, super-nice seller; and I :heart: my PO box SO MUCH. After I "lost" (ie, I KNOW my neighbor at the time was stealing) two packages, I never ever used my apartment address again.