The MLP Arena
TCB => Trader & Shipping Support => Topic started by: CrazyCatPony on September 19, 2013, 08:34:01 AM
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Ok so I normally only ship in the US because of shipping/ customs fees. I agreed to ship to someone in Canada if they paid shipping etc. I found the cheapest shipping I could and went way outta my way to ship it to them but warned them that there would be customs fees on their end when I found out. I gave them the option to opt out and give them a refund but they wanted to proceed anyway. Now she just got the notice it would be $70 to get it out of customs and wants me to pay half.... That's $35 and more than she paid me for the item so I'd be paying her to take the item from me???? What do I do I told her no but I don't want to loose my good rating.., help please
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You as a seller are not responsible for the import/customs/duties/taxes or extra fees.
And it's buyers like that, that really upset me, :enraged: because I'm in Canada and it frustrates me when sellers wont ship here because of previous bad experiences with other buyers.
You can report them to ebay if threaten to leave negative or neutral feedback because you wont pay the fees or partially pay the fees. I would simply explain to them that you had already advised them that there would be extra charges and that it's against ebays policy for them to expect you to cover any portion of it.
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ok thats what i thought... i think my eyes just about bugged out of my head when i saw she wanted me to pay half and that would leave me in the negative. im really resonable with my sales but that was rediculous. i had one person ask if they could pay 4-5 days after it ended before she bid (cool no problem bid away!) but paying to give someone something just made me mad... i wont say i wont ship to other countries i just try not to, but even though thats my policy i've still never turned down someone if they were willing to pay the shipping cost.
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I just can't believe the nerve of people who expect the seller to be responsible for the extra fees. Like that's terrible, and it really does make it harder for others to buy items down the road.
I'm glad that you said no. You are protected by ebay, in that the buyer cannot hold you responsible nor penalize because you refused to pay all or part of the customs charges.
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It is the buyers responsibility to pay. I am not sure why people seem to think differently. It honestly amazes me the lack of knowledge buyers, especially on Ebay have on this subject. I mean do you go into the store and tell the clerk...."I refuse to pay the sales tax on this item." No, you don't because it's the law. The same goes for import duties, it's the law and they are responsible for knowing that before they make online purchases.
As far as feedback and your seller rating, do not fret. If you have proof (such as it listed in your description or through email) that Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Or something along those lines Ebay will remove any negative feedback left. Plus she already threatened to leave a negative if you refused to pay and that is considered feedback extortion. And that is a big No-No so she already sunk her own ship.
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thanks everyone! i feel a lot better now.
My hubby is laughing about the situation, he cant believe they would charge that much in customs for toys but i guess now we know.... he thinks it hilarious. but he also thinks its nuts to pay $100-200 for one pony lol. silly hubby ponies are awesome.
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I'm in Canada too, and I knew right away that customs charges were my problem. I have come up with several solutions that work great with respect to ponies, though 95% of the time there is no customs fees unless it is shipped with UPS etc. It is not fair of the buyer to expect you to pay that, and quite ignorant for them to think that is appropriate. I am sorry that you are dealing with that.
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so its mostly UPS that has that problem? cuz i normally ship via USPS but she found that UPS was cheaper and requested that price... i guess lesson learned (pay $50 for usps or pay $30 at UPS and another $70 in customs)
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so its mostly UPS that has that problem? cuz i normally ship via USPS but she found that UPS was cheaper and requested that price... i guess lesson learned (pay $50 for usps or pay $30 at UPS and another $70 in customs)
Anytime that I have had something sent UPS, because they are taking it across the border for you, I have had to pay customs. I prefer USPS and I have asked people to divide a lot of ponies into two packages so that the marked price wasn't as high (We are talking just under $100 of ponies in each package). I placed identical orders with the same person, one in one package UPS and paid $50 for customs, and one (the second order) in two packages USPS and $0 for customs. It's like UPS calls attention to the package in a way that USPS doesn't. That's just been my personal experience.
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Ugh! Not okay! I hope you chose to warn the community, especially sellers, from doing business with this buyer!
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Ugh! Not okay! I hope you chose to warn the community, especially sellers, from doing business with this buyer!
heads up to this buyer: aladdin12jane
she only has one feedback and thats because i gave her feedback before she asked me to fork over half her "customs" fee.... i have not heard from her since i told her no. i've been tracking the package and it has not arrived yet so we will see my feedback (if i get any) when it arrives.
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No feedback is better than bad feedback. I hope that you don't get bad feedback when it gets there.
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heres hopeing.... even though i was totally floored by all this i tried to be as nice about it as possible telling her sorry but i cant do that etc... im hopeing me being nice rubs off lol
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OMG so..... my package is being denied right now and i got UPS calling me to pay.... then i find out they somehow valued the package at $750!!!! no no no i told them the whole package is worth $30!! not each toy is worth $30!!! dang it i really hope that UPS can fix this cuz this is totally not my fault! how in the world do you do that?!? im so pissed.
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Sorry why would you have to pay something to get your item back? This is confusing, I can certainly understand why you're feeling incredibly frustrated right now
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i think they are asking me to pay so that the package will be delived to her, but still i valued the package at 30 and they somehow got 750? really? they wanted to know how many items were in the box, i guessed about 25. then they wanted to know the value of the box....30..... why on earth would you times those two numbers together? and why would i pay it so that someone else could have it. UPS messed up somewhere.
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That is stupid. I can't believe they did that! UPS is ridiculous.
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:enraged:
still waiting for them to call me back.... they better fix it and let the poor girl get it. im sure if it was only $5-10 she would be ok but at this point i cant blame her for not wanting to pay $180 in fees.... UPS FIX IT... ya here me! i want this package delivered so i can put all this BS behind me.
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Wow, epic fail UPS
Pony hugs, I hope they fix it for you and your buyer asap
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Oh, wow, CrazyCatPony. I hope UPS fixes the problem. Unreal.
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That is absolutely absurd :mad:
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I haven't heard anything so hopefully everything got fixed....
new problem or aggravation, I got yelled at by a buyer. I did the shipping estimate for a heavy box and the estimate came out to more than it actually cost (the money hadn't even cleared in my paypal yet) and the buyer yelled at me for overcharging for shipping. I didn't know until I shipped it that it wouldn't cost that much. plus some of the shipping cost was to cover all the fees.... I refunded a good part of what was overcharged but im pissed that he yelled at me. if you agree to pay that much for shipping you shouldn't get all pissed off at me when you find out it wasn't that much. I would have been more than willing to refund part of the shipping once the money had cleared but now I ended up refunding part of it with money I don't even have just because I don't want to deal with any more drama....stupid...making me mad by yelling at me just makes me wanna be mean back :mad:
Email:
I got my package todsy and seen the shipping label on it says $22.01, so where did my other $26.14 go?
I understand that it is ok for sellers to add a little padding to the shipping price for handling, but over $20 is not a fair amount for handling.
So, To repeat myself where is my $26.14????????!!!!!!!!!!!!!?????????????
am I wrong for being mad I don't think that was a nice email
maybe I should have responded with "in my pocket!!" lol :silly:
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You have every right to feel put off and even offended by that message. Your buyer clearly could have stated their feelings politely.
Whenever I've made a purchase and been over charged for shipping, I usually just send a polite message along the lines of:
Good day, just wanted to let you know that the items arrived and I'm very happy with my purchase, however I did happen to notice that the shipping cost turned out to be far less than what I paid. Was there an error that perhaps got overlooked?
Or something like what I just wrote. Some people are just rude and clearly don't realize that being polite and nice will you get you much further than being rude and unkind.
:hug:
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YES! that is the way I would do it to. but I got really offended by that email and when I sent his refund I told him there was no need to be rude....because that's what it was. I didn't mean to overcharge him.
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The world is full of all kinds of people, unfortunately ebay is riddled with some really unpleasant ones :P
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I don't know--I'd be really upset if shipping was over $20 too much and I wasn't refunded on the date of shipping by the seller. He could have had a softer approach, but I can understand the frustration.
Hope your UPS situation gets sorted quickly.
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wow what a rude message :( :throw: - ok so i can understand the buyer being a little upset at thinking he'd deliberately been charged $20 extra , but the way he asked you about it was all wrong! Yes he should have sent a polite message to ask about it , but he shouldnt have just assumed you were trying to scam him on the shipping costs . *sigh* WHy do so many people on ebay have no manners these days? :crazy: