The MLP Arena
TCB => Trader & Shipping Support => Topic started by: wingsinmoonlight on July 12, 2013, 08:48:54 PM
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I sold a majesty for 5.00 with free shipping because she had issues. That's bait price. The buyer is upset that she had more marks than they thought, and wants to return her. No problem. But they want me to pay return shipping as well, which doesn't seem fair to me. I've already lost money on her.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=251297947707 (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=251297947707)
Buyer says:
I Ordered this pony after carefully looking at the photographs and reading the listing. I received it yesterday and I must tell you this pony has an ink stain that was covered by her mane and not mentioned in the listing. What I read in the listing is that "She has some scattered marks and wear, but overall is restorable". How would you suggest I remove the ink stain so she can be restored? In addition to the ink stain, this pony will not stand up. She falls over every time I try to get her to stand. This description does not match the reality of this ponies condition at all. I am attaching photos that document what I am stating.
I replied:
Hi,
As far as how to restore her,
Ink stains are removable with removezit or sun fading. Standing issues are often fixed by a marker between feet for a week. I'm happy to accept a return on her if you prefer. She was bait priced due to these flaws. Just let me know what you prefer to do.
Thank you,
Kristy
Then they say:
Had the listing stated she was a bait pony, would not stand, or had ink stains I would never have made this purchase. I need to send her back for a refund. I do not think I should have to pay for return shipping because of the nature of the problems.
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I am sure I will get a neg if I don't pay her return shipping, even though I don't have to. I feel like it would be cheaper to just refund her and give her the pony. I told her I would post it here, and if you guys think I did not describe her adequately I will pay return shipping- otherwise no. So, What do you think?
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I'm going to leave the returns issue alone - that's your choice...
But I'd say she sounds restorable. The seller doesn't know the skill level of the buyer and their restoration expertise. Sunfading is a valid restoration method for a white pony like majesty, and the heat+marker between the legs method will work on just about any pony.
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Could we see the pics you gave the buyer?
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There are no guarantees that you'll receive positive feedback even if you pay the return shipping, as a seller myself, i would probably just give her a refund and let her keep the pony... honestly no matter what you do, she's probably not going to be happy, some people are just harder to deal with than others. I'm terrified every time we sell a pony on ebay just because we're not serious long time collectors, so the flaws that collectors look for aren't things that we think to check for, we just try to take as many pictures as possible and state what we notice and cross our fingers and hope for the best.
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The pics are in the link to the listing. :)
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I think because it states in the listing that she has some markings and she's restorable that you're not in the wrong, however I also believe that there are no guarantees when it comes to feedback and star ratings...
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Hmm, I would think after reading it and seeing the price I would expect to get a pony in rough shape. I will say by pictures though I didn't see the marks in the hair, so that might have surprised me.
I think the best option is to just refund her and let her keep it. You're not obligated to pay return shipping, and I wouldn't personally do it in that situation since the pony is stated as having flaws. You would probably spend more in compensating the buyer for shipping than just letting him/her have it.
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I would not pay return shipping on a $5 total purchase! It probably cost you $1-2 to mail it originally? I would offer a partial (or full) refund on the pony first before accepting a return.
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I take returns, so I'm obligated to accept the return. I am not obligated to paypal her more money to cover the return shipping. And I guess I won't, since she just opened a case against me. Grrrr- this one is going on my block list for sure.
Edited to add-
And she is angry that I posted this here-lol
"The pony arena has nothing to do with this!"
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If she's opened a case nowhere near the limit, purely because you asked for advice, I'd let her return it at her own cost. It's all ebay will make you do - and re-sell, even if you sell it in with another pony. I personally think looking at the pics, that she would have needed to be sunfaded to be fully restored anyway, so I'd be sorta meh...
You could have worked it out better for her, but if she wants to make it official, oh well... her loss really - I mean you were considering paying return shipping!
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Stormness is right. I mean you offered a solution and even stated that you would do whatever she wished. There really was no reason to open a case. :huh:
As far as the cost of return shipping, it rest in the buyers hands. The seller is not responsible and opening a case will not change that.
I suppose it is going to be up to you on how you want to handle it. Honestly, just as Mikeysgirll stated no matter what you do there is no guarantee on what she may leave as feedback. Which on another note I think Ebay needs to change in cases like this where a case has been opened. If the seller offers a reasonable solution and the buyer accepts it, they should not be allowed to leave a negative. Anyways again the choice is going to be solely up to you.
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I think the pony is restore-able as well, and was priced very fairly especially considering the free shipping. I would expect to have a little work to do if I had bought this pony and really sun fading and fixing a standing issue are pretty easy, takes time, but not a lot of work.
If I was the seller I would offer a partial refund of a buck or two if they were unhappy, or a full refund but I would not be paying the return shipping.
I hope everything works out for you
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How frustrating! Let us know how it goes!
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I wouldn't pay return shipping, either, especially now that she's opened a case.
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First off, I am so sorry and this totally sucks. These cases are never fun. At the end of the day though, with this one, I guess it comes down to how much the potential for a negative feedback is worth to you.
As was stated though, if a case has been opened, you are not obligated to pay return shipping. And honestly, you should not be obligated to.
If I want to return a TV I bought from Best Buy, should I charge them for the gas I used to get there? Or should I force them to pay my cab fare? No. And you should not pay for the 20 minutes it takes one of their employees to repack the box and walk it to the shelf.
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I can absorb the negative without hurting my TRS badge. It's just no fun. I replied to the case to return her for a refund. Buyer messaged back snarking about paying the return shipping since the pony was "grossly misrepresented" by me. Grrrrr. I hate people sometimes. Buyer knows of the arena but won't admit to being a member.
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I wouldn't pay the return shipping, she got free shipping to begin with... if she eascalated to a paypal dispute, they would just tell her to return it and for her to absorb the return shipping costs and she'd have to provide tracking info and then paypal would refund her the cost she originally paid you... I don't know how much the shipping set you back, but I would honestly just give her the $5 for the pony and be done with it, including blocking her from future sales... That's just my oppinion, life is too short to deal with that kind of bs.... ebay members like that just make me turn into an angerball lol
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I understand she feels like you misrepresented the item but that does not mean you are obligated to pay for the return shipping.
This below is straight from Ebay:
Buyers are required to pay return shipping, except for rare situations when a buyer and seller agree to another arrangement or we agree to pay the shipping.
http://pages.ebay.com/help/sell/shipping-returns.html
She is going to have to return it at her expense and she is going to have to realize that. It's how the Ebay return process works.
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What a trouble cookie. . .
It's $5. . .
Have people nothing better to do in their lives? It just sounds like they're itching for a fight and doing their best to cause some havoc as an outlet. Anyone who tosses a fit over $5 needs a reality check, as well as needs to do some major growing up. What are they, 15? In that case, they're not even supposed to be on ebay!
But no, seriously, I really want to know what kind of person throws a fit over $5? Okay, that's a dumb question, given that I work in the serving industry, but still, in the pony community?
Definite insta-block. I hope they don't buy ponies from me, that's all I can say.
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What a trouble cookie. . .
It's $5. . .
Have people nothing better to do in their lives? It just sounds like they're itching for a fight and doing their best to cause some havoc as an outlet. Anyone who tosses a fit over $5 needs a reality check, as well as needs to do some major growing up. What are they, 15? In that case, they're not even supposed to be on ebay!
But no, seriously, I really want to know what kind of person throws a fit over $5? Okay, that's a dumb question, given that I work in the serving industry, but still, in the pony community?
Definite insta-block. I hope they don't buy ponies from me, that's all I can say.
Pretty much this. I'm a server too, so I totally get where you are coming from. I think that the "Wal Mart mentality" of "I want it now and and I want it perfect" has really affected our society in a very troubling way. :(
I mean, you described the pony as imperfect and offered advice on how to restore her in the listing. She really should have read the description and looked at the pictures before she spent five dollars on a flawed pony and decided to throw a toddler tantrum when she didn't get her way. I'd block her too. You don't need that kind of negativity in your life.
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Stick to your guns, sweetie! I don't want any part of that kind of crazy. You. Don't. Get. Return. Shipping! Blocking.
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All this over $5? I got a pony described as wonderful condition and while her hair was gorgeous her body was completely stained that I couldn't see from the photos :P I didn't mention it though and just ate the $7. I felt like it was too much of a fuss to send her back and the other two ponies I bought from her were gorgeous :)
Sometimes eating a few dollars is worth more than the hassle of long, drawn out ebay battles!
To the OP - I think you're totally in the right. She should have to pay return shipping and I'm baffled why she's making such a fuss over it.
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oh my goodness what a fuss over a $5 pony! :faint: You offered a solution - I see no reason for the buyer to open a case on you.
I understand she feels like you misrepresented the item but that does not mean you are obligated to pay for the return shipping.
This below is straight from Ebay:
Buyers are required to pay return shipping, except for rare situations when a buyer and seller agree to another arrangement or we agree to pay the shipping.
http://pages.ebay.com/help/sell/shipping-returns.html
She is going to have to return it at her expense and she is going to have to realize that. It's how the Ebay return process works.
This ^^ :nod:
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I'm sorry you are going through this. :( I will cross my fingers that it all works out at the end and that she does not end up leaving you undeserved negative feedback.
One thing that I do in my listings to prevent these types of situations, is trying to use all of the 12 free picture spaces. I makes sure to take close up photos of ALL of the flaws. I also use a condition key (which is of course subjective) but it would at least reinforce my thoughts on the condition. Lastly, I also itemize details of condition which I admit is a little time consuming (i.e. Hair, Eyes, Blush, Symbols, cancer, mold, tail rust, ink, etc). Using this method has been very successful for me and I have never been asked for a refund, received a complaint, or had my stars dinged with regard to item being as described. YET..... *knocks on wood* :P It is probably only a matter of time when selling on evilbay. :yikes:
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I have received the neg, and buyer has gone far off the deep end- keep messaging me about
"having to pay for all my lies" and such. I;d block this one guys.
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I have received the neg, and buyer has gone far off the deep end- keep messaging me about
"having to pay for all my lies" and such. I;d block this one guys.
I would report to eBay and see if you can get the negative removed.
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I have received the neg, and buyer has gone far off the deep end- keep messaging me about
"having to pay for all my lies" and such. I;d block this one guys.
I would report to eBay and see if you can get the negative removed.
This! My boss uses eBay for some out of print items, and the few times he's been left negative feedback (for things that the buyer was generally at fault for) he's been able to dispute it and have the negative removed!
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So sorry to hear that she did that to you, completely unjustified, I would definitely contact ebay and ask for the neg to be removed. There was no need for her to resort to such childishness. You offered resolutions. Best of luck and pony hugs :)
Also you can report her to ebay for harrassment because of all the messages she's sending you and the way she is treating you. If an ebay rep goes through all of your contact back and forth they will see that you're in the right and they will side with you.
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I kind of doubt ebay would remove it- they didnt remove the one from the girl who hoped my hypothetical children fell in holes and died. :/ The good news is that she left o stars- thinking to hurt me. Of course that does nothing to me at all. Had she left all ones I'd be more upset!
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Did she mention the word "Feedback" anywhere in a PM before actually leaving feedback? If so, then that is considered extortion and you can get the neg. removed then.
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I would also contact ebay for her harassing you as well. {content edit} :P Adding her to my block list on ebay too. I honestly think as soon as she escalated it you should have said all prior offers are off the table and had ebay come to the conclusion and I bet they would have found in your favor. What a rude you know what.
Oh and try selling some of your ponies here before ebay even if they are bait. There are a lot of customizers that will snag them up :)
{content edit}Thanks PonyLady
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I'd report her. The last crazy lady I had issues with on ebay left me bad feedback and sent me tons of pms. So I reported her and I got it removed.
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I rarely sell here, because things sell quicker on evil bay but I may start selling more here too. I have easily 30 Rubbermaid tubs of stuff to sell, about five of them pony items. With all the madness in my life lately I need the money more than I need the toys!
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Oh you should defiantly sell here! We customizers are always in need of bait!