The MLP Arena
TCB => Trader & Shipping Support => Topic started by: mylittleponylover92 on May 19, 2013, 09:20:45 AM
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Hey pony people,
I posted a thread a while a go concerning delays to post from the US and Canada to the UK.
However, my 2 Canadian packages sent surface did eventually make an appearance thankfully! But both quite over 45 days!
Alas, my US package (early March also) is still no where to be seen and Ive plucked up the courage to PM the seller about it and ask what the next step is - for me really I'm thinking of a refund since I just feel the longer I wait the less chance it has of coming :(
In relation to this, my Germany parcel is also delayed. However I know theres been postal strikes there so Im hoping that might be why! Since all the other times its never taken over 2 weeks! That one if from early April so theres a little more hope there! Also that one was sent recorded so Ive PM'd the seller asking for it so I can find where it may be! Fingers crossed!
Anyways, just hoping for some advice for what to do with this US order and how I should go about things!
Sorry for the rant its just been a big source of stress for me now and I really wanted those G1s!! :cry:
So now thinking just asking fellow UK members for ponies since its so much less hassle!! That and its cheaper too!
PS. Sorry mods if this is in the wrong place, but I am sad about purchases from members here that are abroad since they have such lovely ponies!
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Poor you :( Theres nothing worse than waiting for pony post, and its just taking forever!!
I would definitely message the seller and let them know what the story is and see what they say. The one consolation I can give you is it seems to be the same for mw too, both outgoing and packages I recieve, packages coming from the US are taking about 3 weeks when before they took a week..a package sent from Canada at Christmas arrived in April, and that was airmail!
I sent a bandana to someone about 2 weeks before my son was born, and hes 5 weeks old now (already!! :lol: ) , it was sent to Australia and still hasn't arrived :( I hope so much it isn't lost and I'm unsure about what to do as the seller..I should probably create my own thread about it but anyway!!
You're not alone :hug:
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not more bad post!!
I would message the sellers as they are often really willing to help. An option may be a refund, then if it arrives you re-pay the seller - but obv each seller will have their own thoughts.
Sorry things are tough for you and your ponies-to-be -_-
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Poor you :( Theres nothing worse than waiting for pony post, and its just taking forever!!
I would definitely message the seller and let them know what the story is and see what they say. The one consolation I can give you is it seems to be the same for mw too, both outgoing and packages I recieve, packages coming from the US are taking about 3 weeks when before they took a week..a package sent from Canada at Christmas arrived in April, and that was airmail!
I sent a bandana to someone about 2 weeks before my son was born, and hes 5 weeks old now (already!! :lol: ) , it was sent to Australia and still hasn't arrived :( I hope so much it isn't lost and I'm unsure about what to do as the seller..I should probably create my own thread about it but anyway!!
You're not alone :hug:
Thanks Saoirse! :satisfied:
Your advice really helps! ^.^
WOW thats a longgg time! Maybe I am being a bit impatient but I just dont know what to do! lol :blush: :P But that is quite a while! :shocked:
Aw I hope your items you have sent do arrive! Hopefully you can get some good advice if you post a thread about it! I wish you all the best with it! ^.^
Aw bless! Thats soooo cute! I really hope he's doing well! I remember you saying how excited you were for his arrival! Glad he's doing good ^.^ :frolic:
not more bad post!!
I would message the sellers as they are often really willing to help. An option may be a refund, then if it arrives you re-pay the seller - but obv each seller will have their own thoughts.
Sorry things are tough for you and your ponies-to-be -_-
I knowwwww :cry:
Aw thanks! Im glad you agree with what Ive done! Im just waiting on a response now :lookround: :work:
Yeah I think I might ask for that...since if they do arrive then ofc Id be happy to pay her back lol :)
Ps. dont worry I'll reply to your pm tonight! Just been so busy and then tired! :lol: :P
I love reading them though ^.^
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I'm having the same bad pony luck too. A parcel from Canada sent at the end of April/beginning of May still hasn't reached me yet, but I'm not worried. Reason? Because a box coming from Canada once took over a month and a half to reach me. I'm also waiting on a US parcel too! -_- :cry:
Urgh, hopefully we all get our parcels soon. -_-
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I'm having the same bad pony luck too. A parcel from Canada sent at the end of April/beginning of May still hasn't reached me yet, but I'm not worried. Reason? Because a box coming from Canada once took over a month and a half to reach me. I'm also waiting on a US parcel too! -_- :cry:
Urgh, hopefully we all get our parcels soon. -_-
Well you still have more time to spare than me! I wouldnt be that worried if a parcel from this month had yet to arrive! But mine are from March!! >_< -_-
Yes, my 2 canada parcels did arrive but obviously they are sent via a different service than the us!
It is now 60 days since the US parcel was sent :huh:
Im sure yours will probably make it anyways! :satisfied:
Sorry if Ive snapped, but its just its been stressing me out and I paid quite a bit for it so yeah kinda hard to not be concerned since I dont have that much money for my herd! :cry:
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Messaging the seller was the right thing to do - you've been patient and waited long enough :bigups: Please let us know how it goes :)
You've had a really bad time with international post lately havent you? its very disappointing and stressful , but I dont think I'd let it put me off completely if I were you. I would give it a bit of time before trying to buy interantionally again though if its making you stressed :hug: It can be easy to think that international post always goes wrong when you're in the TS forum quite a bit - espeically if you've had a few things go wrong - but most international transactions are absolutely fine - we just dont read about those so much in here :awake:
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In the last couple of weeks I've shipped to and received from us, Canada, and Europe with no problems, and items arriving quickly on both ends. Yet one parcel I bought from the UK, and got shipped to a UK address got lost in the mail. Maybe it's UK post having troubles? Either way, fingers crossed your items arrive!! Nothing worse than waiting for int'l arrivals, as there is never accurate arrival dates :)
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Grrr, this winds me up considering how much postage has increased in the last few years! Thankfully my international purchases recently have been fine - I've noticed though that those in padded envelopes or post office satchels come MUCH faster than recycled packaging. Might be worth it in future to ask the seller to use official packaging if you're expecting something significant.
Could you perhaps send some to another address - perhaps your workplace has a PO box?
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I don't think that here are any strikes at the moment...but I hope you will get your parcels soon!
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This makes me wonder what is happening to all these packages... Are they making forts out of the boxes and using the envelopes as projectiles to have fort wars? O.o
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If you're buying from Canada and get antsy after a couple weeks of waiting, I advise you spring for airmail- surface can take over 45 days to the UK easily, airmail tends to take around a week and a half to two weeks. I sent one parcel "tracked packet" international to the UK. It cost well over $40 for one pony, but I mailed it on a Monday and my recipient in the UK got her pony that Friday.
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If you're buying from Canada and get antsy after a couple weeks of waiting, I advise you spring for airmail- surface can take over 45 days to the UK easily, airmail tends to take around a week and a half to two weeks. I sent one parcel "tracked packet" international to the UK. It cost well over $40 for one pony, but I mailed it on a Monday and my recipient in the UK got her pony that Friday.
Can I just say that this was my first experience of buying from Canada? I only got 'antsy' because I had never done it before and was unsure about what was the right amount of time to wait! :huh: :blush: One seller did say it could take months which was helpful, however the other didnt inform me - until I asked repeatedly, what method it was actually sent! :lookround: But its no big deal, I understand how it works now and they arrived no problem! So they arent really what this thread is about, its just context to the main issue here! :P
Thats good about the tracked packet though, I suppose you get what you pay for! :satisfied:
This makes me wonder what is happening to all these packages... Are they making forts out of the boxes and using the envelopes as projectiles to have fort wars? O.o
LOL Maniah! That cheered me up :lol: Thats a good theory! I wouldnt be too surprised ;)
I don't think that here are any strikes at the moment...but I hope you will get your parcels soon!
Thanks Buffy, Im still waiting on the member to get back to me about it and the tracking! Sigh...I think I'll have to send another PM to press the issue! Thanks again for letting me know ^.^
Grrr, this winds me up considering how much postage has increased in the last few years! Thankfully my international purchases recently have been fine - I've noticed though that those in padded envelopes or post office satchels come MUCH faster than recycled packaging. Might be worth it in future to ask the seller to use official packaging if you're expecting something significant.
Could you perhaps send some to another address - perhaps your workplace has a PO box?
I know right?! :shocked:
Aw thats good for you! :) ah how interesting! :P
I'll keep that in mind!
Unfortunately not, Ive only just started a new job (previously just a student who was unemployed) but its volunteering and also since the nature of the people Im dealing with (customers/clients) I wouldnt feel comfortable as Im new and the people who aren't staff who come in and out are ex-convicts or very poor etc. so Id rather not tempt anything!
But good idea though! :satisfied:
In the last couple of weeks I've shipped to and received from us, Canada, and Europe with no problems, and items arriving quickly on both ends. Yet one parcel I bought from the UK, and got shipped to a UK address got lost in the mail. Maybe it's UK post having troubles? Either way, fingers crossed your items arrive!! Nothing worse than waiting for int'l arrivals, as there is never accurate arrival dates :)
Maybe it is our end! Who knows? I wish I could at least find out where on earth this package is! I mean has it even left the US? Or has it been sat in the UK for weeks? Or in-between? Theres soo many questions! :blink: :(
Aw Im glad youre having no problems, Im so jealous of you all that arent! :P :lol:
Thank you though :)
Messaging the seller was the right thing to do - you've been patient and waited long enough :bigups: Please let us know how it goes :)
You've had a really bad time with international post lately havent you? its very disappointing and stressful , but I dont think I'd let it put me off completely if I were you. I would give it a bit of time before trying to buy interantionally again though if its making you stressed :hug: It can be easy to think that international post always goes wrong when you're in the TS forum quite a bit - espeically if you've had a few things go wrong - but most international transactions are absolutely fine - we just dont read about those so much in here :awake:
Thanks Ringlets!
I have :cry: Yeah I know what you mean though, it just breaks my heart since the US has soooo much beautiful pony stuff and where I live (just my area in general) theres basically nothing! :( So its my only way of collecting certain things now so Im sure I will try again, at least from Canada anyways! Since I know I seem to get them from there even if it takes a while - the time doesnt matter - as long as it actually arrives in the end! The ponies make it better! :P
Yeah I understand and I know theres plenty that would go fine! :satisfied: I guess Im just really frustrated! I wish I was like everyone else :P :blush:
Also, a lot of people just keeps playing it down - I have a tight budget and ponies are often the only things that make me happy nowadays. I dont have much money and so when I do buy...its a big deal for me! I live alone and struggle with things often and they just help get me through and cos I dont have a lot of money, it seems like a lot I could lose if they dont turn up! So its easy for someone else to say its no big deal...when its not your money or circumstances that will be affected and when they can afford to spend more than me on their collectons! :huh:
Im not getting at you though Ringlets, youve been really helpful and i really appreciate it! ^.^
I just think I needed to say that as Ive felt some people just dont get how I feel or my situation!
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The US Seller is me - everyone.
And I'm working on this - I plan on fully refunding mylittleponylover92 - but I did put out a BOLO at my local post office for anything coming back damaged or from overseas. I was hoping that I could get until the end of the "mail week" (Friday - not Saturday) to see if anything will come of this. Since I live in a town of less than 400 people, sometimes I lose faith in our local post office, so I've also alerted the next largest city post office (as I sometimes mail from there).
This is the only package I've had in over 3 years that's been lost. :huh: Super frustrating as I package all my items with brightly colored tape, big bold writing, etc etc etc - all to help it "stand out" and not get lost, but I suppose if someone drops something off a truck, it doesn't matter what it looks like.
Either way, just wanted to alert the community we've got communication going through PMs and it will be resolved! :)
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Oh, I meant no insult, my apologies, obviously my tone did not come across correctly. I wasn't intending to scold you in any way, just add some info about our system. Of course being a buyer you won't be an expert or know ahead of time about how other countries postal systems work or how long the various services take. Also, our PO employees (and the estimates on the site itself) tends to understate how long things take to arrive surface when you ask them! So I figured I'd include a couple timelines as many of my recent buyers were from the UK, and didn't want you missing out on fantastic ponies you spot for sale if you're worried about them becoming lost, or taking 45+ days to arrive. :)
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The US Seller is me - everyone.
And I'm working on this - I plan on fully refunding mylittleponylover92 - but I did put out a BOLO at my local post office for anything coming back damaged or from overseas. I was hoping that I could get until the end of the "mail week" (Friday - not Saturday) to see if anything will come of this. Since I live in a town of less than 400 people, sometimes I lose faith in our local post office, so I've also alerted the next largest city post office (as I sometimes mail from there).
This is the only package I've had in over 3 years that's been lost. :huh: Super frustrating as I package all my items with brightly colored tape, big bold writing, etc etc etc - all to help it "stand out" and not get lost, but I suppose if someone drops something off a truck, it doesn't matter what it looks like.
Either way, just wanted to alert the community we've got communication going through PMs and it will be resolved! :)
First off Id like to say that this thread is by no means me 'trying to slag you off' or anything like that! Sorry I cant phrase that any better! :P I cant think properly atm! :lol:
As Ive explained in my PM Ive just needed somewhere to vent! :blush:
I agree that Sunshine Pony has been trying to help and I am probably being impatient but im a nervy person sometimes :blush: :(
updates on this will be posted and will acknowledge any help that has been given to me!
Oh, I meant no insult, my apologies, obviously my tone did not come across correctly. I wasn't intending to scold you in any way, just add some info about our system. Of course being a buyer you won't be an expert or know ahead of time about how other countries postal systems work or how long the various services take. Also, our PO employees (and the estimates on the site itself) tends to understate how long things take to arrive surface when you ask them! So I figured I'd include a couple timelines as many of my recent buyers were from the UK, and didn't want you missing out on fantastic ponies you spot for sale if you're worried about them becoming lost, or taking 45+ days to arrive. :)
Its alright FantasticFirefly, its probably me being sensitive! I guess I just kinda snapped! :lookround: :blink:
Thank you for your valuable info though and you're right I probably could use to be more patient but I guess Ive still got to learn how to be at 20 years old! :lol: :blush:
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And in all honesty in my end I dropped the ball a little bit getting on this the first time, hoping it would show up in the meantime but, obviously I'm taking a much more pro-active approach to fixing the issue for mylittleponylover92 :) So, I do apologize for that!
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Messaging the seller was the right thing to do - you've been patient and waited long enough :bigups: Please let us know how it goes :)
You've had a really bad time with international post lately havent you? its very disappointing and stressful , but I dont think I'd let it put me off completely if I were you. I would give it a bit of time before trying to buy interantionally again though if its making you stressed :hug: It can be easy to think that international post always goes wrong when you're in the TS forum quite a bit - espeically if you've had a few things go wrong - but most international transactions are absolutely fine - we just dont read about those so much in here :awake:
Thanks Ringlets!
I have :cry: Yeah I know what you mean though, it just breaks my heart since the US has soooo much beautiful pony stuff and where I live (just my area in general) theres basically nothing! :( So its my only way of collecting certain things now so Im sure I will try again, at least from Canada anyways! Since I know I seem to get them from there even if it takes a while - the time doesnt matter - as long as it actually arrives in the end! The ponies make it better! :P
Yeah I understand and I know theres plenty that would go fine! :satisfied: I guess Im just really frustrated! I wish I was like everyone else :P :blush:
Also, a lot of people just keeps playing it down - I have a tight budget and ponies are often the only things that make me happy nowadays. I dont have much money and so when I do buy...its a big deal for me! I live alone and struggle with things often and they just help get me through and cos I dont have a lot of money, it seems like a lot I could lose if they dont turn up! So its easy for someone else to say its no big deal...when its not your money or circumstances that will be affected and when they can afford to spend more than me on their collectons! :huh:
Im not getting at you though Ringlets, youve been really helpful and i really appreciate it! ^.^
I just think I needed to say that as Ive felt some people just dont get how I feel or my situation!
Dont worry I dont feel like you're having a go or anything. I didnt know your circumstances and of course its a big deal when a pony goes missing . I'm sure it is for most of us - I get upset if something goes missing too , its only natural. Of course if money is tight and you have other things going on IRL then you'll be feeling the stress even more. Please dont think I dont feel for you - i do- which is why I suggested waiting a bit before making other international pony purchases if its making you feel even worse stress worrying that your ponies will not arrive , but dont give up :hug:
Thanks for posting here too Sunshine :bigups: I'm glad you are both communicating to work this out and I'm sure everything will be resolved fine . Its always frustrating for both the buyer and the seller when something goes MIA in the post.
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If it gives you guys any hope or idea of time, the package I mailed on April 9th finally showed up at it's UK destination either yesterday or the day before. She was out of town for a couple days so she can't be 100% sure when. But my 45 day time limit was very nearly up and I was sure sweating! Whew!
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UPDATE
My german parcel arrived earlier this week! Only got it now though as I had to go to the sorting office as Im out now every time the postman comes since I have a new job!
So at least I still feel comfortable with European pony buying!
Absolutely no luck with the main one though :huh: Tried to get in touch with my local PO as sunshine has suggested since she cant find anything out her end...but I couldnt get through and then they shut for bank holiday! So Im going to try again tomorrow. Ive litterally had no time to ring as Im working 9-5/6 at night every week day and Ive shattered. Ive even done the odd night shift.
But the last time I had something held in customs (uggs from australia) I had a letter about it. If this parcel really is stucj there wouldnt I have a letter about the fees or something? Since Ive heard nada Im unsure what to do or how to talk to my local PO about it - which is too far for me to go visit quickly as its far away!
Hmm I shall try though, but Sunshine has said she will refund on the 1/6/13 so thats something!
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I have often had international packages to or from me randomly take a very long time (maybe 1 in 15/20). But in the last 15 years I've only had one international package (either from or to me) get lost for good. Everything else turns up eventually.
I've also had three packages now from me to several different EU countries SEEM to get lost- but were actually being held by the Royal mail or other local post for a customs fee. In all three cases, the buyer hadn't even received a slip from the postal office. So if I were you, I might check the post office just in case ?
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Thanks Galatica that's really useful. I shall make more enquiries then if that's the case! I did put up my thoughts here since I wondered if anyone had more experience with these things! :)
I shall update again here when I have more news. Hopefully good news or at least some sort of compromise.
Also please everyone note...IF/when the package does arrive I will of course pay the money straight back to Sunshine! Although I don't have loads of feedback here I have a lot of eBay that shows I'm very trustworthy. It's just for now...id feel a lot better with the refund until I know it's not stuck! :satisfied:
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Sorry I have your money moving around - silly banks and their "we only work M-F" - so, I think after the weekend it should clear for you, and we can get this fixed. I'm so sorry Sunbeam and Minty never made it to you... :cry:
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Did you check with the PO depot in the end? If youcan't get there easily you can always google the depot and look for a local number. Don't phone the 0845 number as it doesn't put you through to the actual depot, just a call centre. They are usually helpful if you ask if there's anything waiting on the shelf for you. :)
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Did you check with the PO depot in the end? If youcan't get there easily you can always google the depot and look for a local number. Don't phone the 0845 number as it doesn't put you through to the actual depot, just a call centre. They are usually helpful if you ask if there's anything waiting on the shelf for you. :)
Thanks Enolaalone thats really helpful!
I did contact them and may I say that the guy who answered is an Italian immigrant that speaks poor english? He's lovely bless him, but yeah I guess people forget that in the UK not everyone actually speaks our language! Haha :blush: :P But yeah - no sign. I dont know, Im confused haha.
However, Sunshine messaged me - they have somehow arrived back in the US!
Anyways thats all Im saying on the matter for now. Its not really a problem anymore.
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Did you check with the PO depot in the end? If youcan't get there easily you can always google the depot and look for a local number. Don't phone the 0845 number as it doesn't put you through to the actual depot, just a call centre. They are usually helpful if you ask if there's anything waiting on the shelf for you. :)
Thanks Enolaalone thats really helpful!
I did contact them and may I say that the guy who answered is an Italian immigrant that speaks poor english? He's lovely bless him, but yeah I guess people forget that in the UK not everyone actually speaks our language! Haha :blush: :P But yeah - no sign. I dont know, Im confused haha.
However, Sunshine messaged me - they have somehow arrived back in the US!
Anyways thats all Im saying on the matter for now. Its not really a problem anymore.
Sunshine also has a thread open here, and I guessed it was about your transaction :) You can see the thread in the TS, so hopefully you can both resolve this! :)
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Yep, I just finished an update on that thread, and a PM to mylittleponylover92 - gonna resend the ponies at my own cost. I want you to know that not all international sales go down like this, and I just KNOW they'll arrive this time. I can FEEL it! :hug:
I'll be able to get them out this week most likely (per our PMs, making sure everything is good with that plan. :))
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I am going to lock this due to a related thread already on the issue in TS. Thanks PonyLady