The MLP Arena
TCB => Trader & Shipping Support => Topic started by: SoSilver on November 25, 2012, 10:45:21 AM
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Hi.
Sorry if am writing this, but i had the worst pony week in my entire life (an order on ebay has been shipped to Brazil instead of Italy, probably lost 700$ in a pony bought from a member here disappeared from tracking and shipped with wrong shipping method, another member first accepted a 100£ offer on 2 ponies including shipping and after i have paid she said it was not including shipping) and now this.
I bought a complete set of Blind Bags and a loose Zecora from DirePony.
I have immediatly paid with paypal using my credit card.
He told me he could ship only on saturday, and i was ok with that.
I've clearly asked and paid for Priority Shipping.
This morning i woke up to find a refund of 20$ from him.
i already knew what happened.
He sent me a message telling me he asked his sister to go to the post office and the ponies were shipped with first class.
That means i will have to wait at least 2 months to receive them IF i will receive them.
I can't stand it no more of this situation, so, even if probably in another time, i would have not even wrote this post, i am pretty sure i will also leave negative feedback because i am sick to be worried about shipments and ponies.
I have to say he refunded the entire amount of money after my last message, but since i have paid with credit card, i will have to wait at least 45 days to have the money back.
of course IF i will receive the ponies i will pay him back.
What do you think, leave negative or neutral?
I am really really really sick of this and cry.
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You and pony luck are not seeing eye to eye lately. Not fair.
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I think neutral would be fair rather. A negative would be fair if the seller gave you a bad attitude over the mistake, but it sounds like that did not happen here. Yes, the ponies were shipped by the wrong type of shipping, but after the mistake your seller did everything they could to correct the situation by quickly giving you a full refund (if the refund is held by Paypal that's not the fault of you or your seller, but the fault of PayPal's system). It's very unfortunate that the mistake happened, but some sellers would not be so quick to try to make things right.
I'm sorry to hear that you've had such bad luck lately. I hope that your ponies arrive quickly & you can settle things with your seller(s) in a positive way in the end. :)
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I personally would not leave a negative. I think you are allowing your anger to cloud your better judgement. Negatives should be reserved for buyers and sellers who try to scam or are uncooperative/unresponsive when trouble arises. Your seller has attempted to right a mistake and easily offer a full refund. He is now out the money and the ponies due to his mistake. Hopefully they eventually arrive and you will get your ponies and he will get his money back.
It is also not his fault that it takes 45 days in your country to get a credit card refund. I honestly would even have a hard time leaving a neutral seeing as this sounds like it was an honest mistake.
I really do get why you're pissed... it would be nice if all buyers and sellers were as thorough and careful they should be. Good luck.
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I wouldn't leave a negative or neutral. Your seller made an honest mistake and quickly refunded you for the money you lost. People make mistakes, and I'm pretty much nodding in agreement with everything cookhuman said.
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Hi and thank you about your comments.
But try to be in my shoes.
This is nit the first time this happen to me.
One time is "oh! I forgot you wanted priority!", another time is "my sister/mother/father/husband/etc shipped it for me and did a mistake" and again "at the p.o. They told me first class is better than priority" and sincerely i am tired of this.
Yes, he refunded me, but still i am with nothing in my hands.
He just wrote " here's your refund, no big deal", so i think at least he deserve neutral.
I think it's incredible that everytime we have to leave positive just because we are a big, great family. It's not, simple as that.
It was a good transaction? No.
He refunded me? Yes and i am thankful, but still...
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Hi and thank you about your comments.
But try to be in my shoes.
This is nit the first time this happen to me.
One time is "oh! I forgot you wanted priority!", another time is "my sister/mother/father/husband/etc shipped it for me and did a mistake" and again "at the p.o. They told me first class is better than priority" and sincerely i am tired of this.
Yes, he refunded me, but still i am with nothing in my hands.
He just wrote " here's your refund, no big deal", so i think at least he deserve neutral.
I think it's incredible that everytime we have to leave positive just because we are a big, great family. It's not, simple as that.
It was a good transaction? No.
He refunded me? Yes and i am thankful, but still...
I was going to stay out of this thread but you are not telling the truth. This is the PM that I sent you when I refunded your money.
Hello,
I am truly sorry. It isn't a matter of not respecting you it was a mistake. In retrospect I should have held onto the package another week and shipped it myself. But I cannot go back and do that. I just refunded you the other $90 through Paypal. If the ponies show up just consider them a gift. Again I am sorry and I hope that there are no hard feelings. Thank you.
Sean
The moderators can feel free to pull the message if there are any questions to the authenticity. And now I will tell my side of the story. I am only able to ship once a week for overseas packages on Saturdays due to work and school. I got called into work on Saturday so I asked my sister to send the package. I gave her instructions to ship it by Priority. The clerk rang it up as First Class and my sister paid. She doesn't sell on eBay or anything so she didn't realize the error. She gave me the receipt when I got home and I noticed the error right off. I went to Paypal and refunded the difference in shipping, $20, and sent a PM to Sosilver right away explaining what happened. His response was that he was upset and he was concerned about the time it would take to get the ponies and that he wouldn't receive them. I went back to Paypal and refunded him the other $90 and sent the PM above.
It was an error on my part and I accept that but I am not sure what else I can do to make it right. I also do not feel that our transaction should have anything to do with what other sellers have done to Sosilver.
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And where i am not telling the thruth?
Are you calling me a liar?
I haven't wrote this for asking more.
It's just my right to leave an appropriate feedback.
Last thing. I am not writing this because other sellers. I am writing this because i have bought ponies with priority shipping. Paid immediatly. You shipped the ponies with wrong shipping method.
I am happy? No.
Can i leave feedback? Yes.
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He just wrote " here's your refund, no big deal", so i think at least he deserve neutral.
This is the part that I took issue with. I apologized in my first PM when I refunded your shipping and again when I refunded the rest of the money. I also offered you to keep the ponies as well when they show up. I am not calling you a liar I just had an issue with your statement that I didn't care about the shipping mistake.
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Yes, you apologized, but it doesn't change the fact that basically you said " here's the refund, i cannot do anyhing else".
If you cared enough, you would have shipped yourself or be sure that your suster had shipped it the correct way.
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Hi and thank you about your comments.
But try to be in my shoes.
This is nit the first time this happen to me.
One time is "oh! I forgot you wanted priority!", another time is "my sister/mother/father/husband/etc shipped it for me and did a mistake" and again "at the p.o. They told me first class is better than priority" and sincerely i am tired of this.
Was it DirePony who did this to you in the past, or is this the only incident you have had with him? If this is the only incident, then I believe that a negative feedback would be incredibly unfair!
It sounds like having the refund issued is reason enough to hold back on leaving a negative. He's done all that he can do, and one might argue that the full refund is above and beyond.
I am sorry to hear about your bad pony luck this week. :(
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att his point i think all he can do is offer a refund. mistakes happen. espcally if your not used to shipping. and the fact that diepony is willing to work with you i don think that he desrves a negative or anuetral either. and really you beign a little unfair saying oh if you really cared you would have shipped it yourself. sometiems youc an't ship things yourself. i think direpony wnated to make sure you got it so immedtly went to ship it. instead of making you wait a week or two weeks. so yes your not happy with this transtcion but remmeber in the end your both human thigns happena dn at least you ahve a seller willing to GIVE you a refund and be polite about it. some sellers would just say oh well your loss. and not give a reufnd. or say when the ponys show up just keep them. i'm sorry your having bad luck.
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I'm just curious to clarify here since I'm confused by the statements. The original shipping difference was refunded then Direpony refunded the cost of the ponies? Did he refund the pony cost before you made this thread? If so and it's free ponies, not only did he attempt to correct the mistake he went above and beyond refunding you the cost of the items. I wouldn't have done that, and I would see no reason to leave a neutral or a negative when the seller went so far in making you happy....just wow. I have no words anymore for that.
Also on the comment above being displeased in a second transaction. If I have problems with a seller the first time I never buy from them again. :huh:
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I have no words myself.
Stupid me to post here.
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I have no words myself.
Stupid me to post here.
This is immature.
You are being unreasonable about the entire transaction. You are taking out other seller's mistakes on this seller. DP's mistake was born of good intentions by trying to get your package out quickly. He admitted fault and went above and beyond by refunding the full amount immediately. Then he even stated you could keep 90 dollars worth of ponies for free because of his error. What more can he do???
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Please try to calm down a little bit, SoSilver. I know this is not the first time sellers have shipped ponies to you in another way than you asked for, and I know that's extra bad news for you being in Italy - so I totally understand your frustration hun! But please, you must be able to see that in this particular transaction, DirePony has done everything he could possibly do to rectify his mistake, and I think it's very unfair to treat him like this after he went so out of his way.
1) He realised, admitted, refunded and apologized for his mistake immediately
2) He refunded you the entire payment in case the ponies wouldn't show
3) He even said you could keep them as a gift if they do show up! That's $90 out of his pocket to try to make you happy.
So while it was a mistake, and one that unfortunately keeps happening to you SoSilver, I don't think you are being fair to Dire. If it happened to me, I would probably leave him a positive, to be honest.
I hope all the ponies you are worrying about will show up eventually! Keep your hopes up sweetie!
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I would just like to say before I start that I don't believe that anyone is trying to be cruel to you SoSilver. I think they're just trying to help you see through your anger. I can definitely understand how all that frustration can build up, but I don't think that it's entirely fair to unleash it all on DirePony. If I understand correctly, he has refunded the entire cost of your order, which is incredibly generous. Most sellers wouldn't do that.
And a personal note in DirePony's defense- I'm in the middle of a transaction with him and he pm'd me yesterday saying that shipping had been slightly less than expected, so he refunded me $2. Honestly, I was amazed. The majority of my online buying experiences has been through Ebay and I'm used to being overcharged for shipping. The concept of a seller caring about so little an amount (in my favour anyway!) is impressive. He could have just kept it as a bonus and I wouldn't have thought twice. The fact that he didn't indicates that DirePony's ethics are fairly high up there.
What I'm basically saying is: give it a chance to work out. At this point, you're not out anything as DirePony gave you back your money. It may take a bit to get it, but it is heading your way. I know that it's hard waiting on tenterhooks for international packages (Canada's landlocked to the US and we still wait ages for things!) and I hope that it all works out well for you.
If nothing else, take a breather. Let yourself calm down. There may have been a lot of people who have messed you about, but DirePony's actions don't suggest that he's one of them. It may not be the first time something like this has happened to you, but unless DirePony was directly responsible for all the rest, he doesn't deserve a negative.
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You are not out of money, and the ponies will eventually show up, even if it takes time. I think you shouldn't leave any feedback right now, and positive after they have showed up. In this transaction you haven't lost anything, and the seller is out of shipping costs and ponies for making a mistake.
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I'm not going to comment on your attitude SoSilver, but I think you need to take a SERIOUS break from Pony buying for a while. Enjoy the ones you have and wait for the others to show.
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Poor DirePony, this sounds like an awful situation to be in. :( DP's out the ponies, and the money, and his buyer still isn't happy? Hugs for you, hun, you're doing better than most sellers would have. :hug:
SoSilver, a seller is not required to give a refund before any time has passed, nor is a seller required to go above and beyond this requirement and offer to send $90 of ponies free as apology for their mistake. Your glossing-over of DP's messages (making it appear he doesn't care when, in fact, he sent multiple apologies), and threatening bad feedback reflects poorly on you, not him. Direpony made a (very minor) mistake, and is making it up to you in an exceedingly generous fashion.
Best of luck to both of you in resolving this situation, and I hope the ponies arrive safely.
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Hi.
First thing i have never ever asked for the refund and i am not here to ask DirePony anything.
I am here just to ask for your support on wich decision to take.
Again, i didn't wanted to leave neutral or negative feedback because of other sellers mistakes, but just because there was a mistake with him that left me with nothing in my hands (yes, until the refund will come though i will not have that money).
Snapdragon: i have never threatened him with negative feedback. I was asking support on wich one could it be better. I have never asked for the refund and i still don't think it is a minor mistake. A mistake yes, not minor.
Babylofty: your comment really hurt me.
I really don't know what to say more other than please don't judge me but try to understand the situation.
Thank you.
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SoSilver, you keep asking people to try and understand the situation, but it seems like you are the one who does not understand.
Put yourself in his shoes. Imagine it is You selling $90 of ponies to someone, and a family member is kind enough to run them to the post office for you. When they get back, you find out they were shipped incorrectly. You immediately refund the remainder of the shipping charges and contact the buyer to inform them as to what happened. You try hard to make them happy. Refund. Free ponies. Clear communication. And in return, you get bad feedback because that buyer was upset that you made a mistake that so many other people have made before.
That isn't fair.
You asked for opinions and people here have very clearly told you that they do not agree with either of your feedback choices. No amount of asking them to see things from your side will change it. They do. The fact that you paraphrased what DirePony said, making him look insensitive and uncaring reflects badly on you.
He doesn't deserve a negative or a neutral. Personally, if you do leave him a Neg or a Neutral, I hope he petitions a Mod to get it removed. He seems like a seller who is very rare. An honest seller looking out for his buyers best interests.
Try and look at it from HIS side.
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I am ok with that and i came here just for an opinion.
I snapped because i was full of that happening over and over.
But i think i don't deserve to be threated like this.
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I want to remind everyone to remain civil towards one another.
It is an unfortunate situation but we are human and make mistakes. I think your seller has gone above and beyond to try and rectify the situation. I just hope at this point the two of you can move forward and work this out without further complications.
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It sounds like this is a case of stress building up and building up until one final incident causes everything to explode. >.< I hate when that happens in my life. Especially around the holidays, when everything is stressful already and money is so tight, so waiting a long time on a refund makes it all even more stressful until you just want to rip your hair out.
But I agree that the seller does not deserve a negative or a neutral feedback in this case, because it was an honest mistake and the seller went out of their way to try to correct it.
If I was in this situation, I would wait for the ponies to arrive however long it takes, and only then would I leave positive feedback (but make a note in the details field that the shipping was accidentally not what was requested).
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This is nit the first time this happen to me.
One time is "oh! I forgot you wanted priority!", another time is "my sister/mother/father/husband/etc shipped it for me and did a mistake" and again "at the p.o. They told me first class is better than priority" and sincerely i am tired of this.
I've shipped A LOT of international packages over many years, and I can't tell you how many times I've had a cashier at the post office try to talk me out of shipping Priority International. The cashier always thinks they are helping you save money. For someone who doesn't ship internationally often, it's a very real possibility that they will believe the postal worker & think they are doing you a favor by saving some money. :huh: In that case, it is a mistake made with good intentions, not a mistake to try to rip off the buyer.
I know you've run into a lot of trouble with shipping lately, SoSilver, but I don't think your seller(s) are doing it with mean intentions.
I hope that everything works out for all of those involved.
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It was really above and beyond for the seller to refund your money in entirely upon realizing that a shipping error had been made. You could really only expect a refund on the shipping normally.
I hope that the ponies arrive safely and you are able to re-pay DirePony soon. :) First Class sometimes takes just as long as Priority so maybe they will arrive around the New Year!
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I'm very sorry to hear about all the awful experiences you have had lately soSilver :hug: . I know how frustrating and upsetting dealing with only one can be, let alone dealing with a number of them at once. I hope that the other issues will get resolved and that these latest ponies will also arrive safely eventually.
I do understand why you are feeling angry and hurt , but in the situation with Direpony I think that he did all he could to resolve things. That in my opinion doesnt deserve a neutral or a negative feedback , since you have your money back, and you'll probably get the ponies too. It was his mistake (which can happen to anyone, even the most experienced sellers) , and he was quick to try and resolve it with you, which is a much as anyone can do , and by refunding you so quickly and offering to let you keep the ponies, its more than many sellers would do ;)
Probably you wouldnt have felt so upset if you hadnt been dealing with a lot of other problems at once. I'm hoping that this will all turn out well in the end :hug:
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I've shipped A LOT of international packages over many years, and I can't tell you how many times I've had a cashier at the post office try to talk me out of shipping Priority International. The cashier always thinks they are helping you save money.
This could not be more TRUE! And I was going to say that but kitkat, you beat me to the punch, LOL!
Sosilver, I don't think anyone here is faulting you for your feelings. There are very strong feelings involved with ponies as all of us have experienced at one time or another.
As for this transaction, I feel it might be hurtful and a little too extreme to leave anything but a positive for your seller given that he went above and beyond for his mistake.
If I were in your shoes, I would actually be thinking about perhaps getting a friend here on the boards who understands your sensitive shipping needs and can adhere to them, to perhaps be the intermediary in all of your future transactions. You might have to pay a little more for shipping, but it sounds like it might save you money in the long run.
Best of luck to both of you. Sorry to hear you are going through this.
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If I were in your shoes, I would actually be thinking about perhaps getting a friend here on the boards who understands your sensitive shipping needs and can adhere to them, to perhaps be the intermediary in all of your future transactions. You might have to pay a little more for shipping, but it sounds like it might save you money in the long run.
This is such a good idea.
Mailing to Italy, I have actually made the very mistake you are commenting about. I can't remember the exact details, I was either talked into the lesser postage from the postal agent insisting it would only take a few more days, or she rang it up wrong. Anyway, that was my very first experience sending to Italy, and when I finally discovered what it meant for the receiver I felt terrible, I apologized and asked she not send my end of the trade unless hers arrived. But it's so easy if you are a new shipper to get talked into another method by the people working at the post office. Postal workers will also sometimes ring up parcels with the incorrect services from time to time too, I'm always so careful double checking my receipts before I leave. If you have a trusted friend, they'll understand how important this is to you and insure all your mail is forwarded correctly.
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I think that is a good idea too Stormy :bigups:
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SoSilver,
Are you telling your sellers why you want the more expensive shipping? I think letting them know that the Italian custom agents often 'misplace' packages (never to be seen again) might help resolve issues like these in the future.
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I definitely second the info about post office clerks trying to talk you out of more expensive Priority International shipping! (But, oddly, really pushing domestic Priority shipping.) I think a further complication is that nearly all international buyers DO choose parcel post shipping. I fully understand why you want Priority International instead, SoSilver, but if a seller is used to shipping by parcel post, it's easy to make a mistake.
In my opinion the seller deserves a positive. He made a mistake, but has gone above and beyond trying to rectify it. I think Stormy's idea is a really great one!
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So Silver, do not leave any feedback for at least two or three weeks!
You need time for this anger to pass and for the package to show up. You asked for peoples opinion and you have it. Instead of getting upset because they didn't tell you what you wanted to hear, you may want to take some time out to consider other points of view. Do not leave angry feedback. It is something you will regret when you calm down.
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Sosilver there are always two sides to every story and when you post here its important to allow others to see both sides. In all honesty I feel your seller has gone above the call of duty for you sending you a complete refund and telling you that you can keep the ponies. They don't deserve a neutral or a negative. This was an accident and yes sure its a real problem for you that the mistake happened. I understand how you feel having to wait two months. Thats hard. The important thing though is that this transaction has been faithfully worked on and explained by your seller. They realize they should have shipped it themselves and now they know they can't trust anyone else with this sort of thing. I have had this happen to me too. Why should you not be able to trust that a sister or mother could handle the shipping of an item? Its really important to consider all the circumstances in a rational way even though you are upset. I feel either no feedback or a positive is due here for the efforts your seller has made to fix your transaction. I am sorry that things didn't go as you expected, I know thats hard, but what more can a person do to fix it? Aside from a complete refund? Thats pretty nice honestly. Thats a lot of money for them to just hand an arena member. I think what has happened is that you have gone through so much that you are fit to be tied? Yes? And now its really hard for you not to get too upset. I do this sometimes. I agree with everyone that suggested you just wait a while and try to feel a bit calmer about all your horrible transactions and eventually I believe as nice as you are that you will be able to consider this another way. I have had to do that myself. Its really hard to go through a lot of stress and then try to see things differently in the face of yet another mishap...but your seller really has done the best anyone could do. Hugs...sorry you have been through so much. :huh:
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SoSilver- I do understand your frustration with the shipping issue, but it really sounds like it was an honest mistake and Direpony went out of his way- and even gave you free ponies? That was pretty cool of him.
Honestly, don't take this the wrong way but after reading your posts it makes me very nervous about trading with you- I would be terrified at making a mistake or not getting to the post office fast enough-