The MLP Arena
Pony Talk => Pony Corral => Topic started by: GustyFox on November 13, 2012, 05:50:19 PM
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I bought a new Twilight Sparkle at Target yesterday. I already have her but I decided to try to style her hair and considering my clumsiness getting a new one would be better.
Today I opened her . Of course, her body and head colors doesn't matches perfectly. But there was a new bad surprise. Her plugs were rooted so close to each other, and they are so thick, that it is tearing the vinyl -_-
It is just a matter of time to the vinyl between the plugs fall off the head and ruin the pony.
I can't return her as I opened. Now I not even sure if I wanna risk buying a new one. :(
Pics don't show how bad it is.
Anyway, anyone wanting to share some "fresh out of box frustrations?" :P
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Oh wow! I had this EXACT same problem with a Rarity I bought with the Rarity/Daisy Dreams riding along set! She had her helmet on in the package so I didn't even get a chance to see it. I was so mad! :enraged: So sorry to hear other people are getting it too. :(
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WOW! Those are horrible. It looks like they were being hacked up!!! :(
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Poor Rarity, she seems to be even worst than Twi. :(
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o_O Seems to be getting worse in quality :c
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Depending on where you bought it you can return it. I did it and luck would have it I'll be doing it again at Toysrus...
I explained why she was damaged, got a vacant stare and they replaced the set.
edit mine had the issue of the hair being rooted, that same piece or hair was again re rooted back into her and glued down.
second issue some one cut up my Lemony Gems leg and dripped glue down her front leg...
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Oh wow.. that is terrible!!!
I wonder if there's any way you might be able to send it in to Hasbro for a replacement? They are usually pretty good with that sort of thing.
Talk about Quality control. I'm scared to check my ponies... :blink: :shocked:
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Eeek! That's awful! I'm sorry you got her like that. :(
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You really should return yours while you have the chance, Gustyfox. I thought about returning mine, but by the time I took her helmet off and noticed what happened I had lost the receipt so I was out of luck. Why did that helmet have to look so cute on her? >_<
On the bright side, I now have a great idea for a custom I can make out of her. It'll take a while to get the right supplies, but I'll post it when I do.
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Contact Hasbro with these photos! Poor thing is a mess! :(
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Wow, that's really bad, I'd contact Hasbro if I were you...
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they would surely replace it at the store ,and check the new one before you take it home !:)
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Poor ponies. :( Thank you for posting this though. Now I'll know to try and check the hair when I'm buying new ponies.
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The customer service in USA is good, I heard a bunch of people getting replacements. But the customer service outside of USA is HORRIBLE! I emailed my countries Hasbro about various problems that my fashion style ponies had ( airbubbles in the plastic, hair knots, ect) but no one mailed me back...I didnt even get one of those automatical emails!
I even tried to contact Hasbros USA customer service but they dont wanna talk to us foreigners. There is no love for us non-Americans... :cry:
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I say you go ahead and return it. Target is really good about customer satisfaction, and they will return it to Hasbro as damaged goods. Even if they don't, they probably will contact Hasbro as they can't afford to sell crappy merchandise, as simple as that.
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Unfortunately at $5 for a pony this does put the new MLP singles in the "cheap" section when compared to many other toys. And a cheap selling product will often mean a cheaply made product. We are certainly seeing that in MLP at the moment.
I would guess email Hasbro if dont wish to keep her and see what they have to say about it hopefully they will send you a replacement. But honestly I dont know how many threads there have been on quality of G4s and I would warn the replacement you get may not be much better :(
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I'm sorry for you.
I would say - it wouldn't hurt to try to bring her back with the original bill. Anyway if she is out of package now or not. She's damaged and that is the important point.
I don't know if I would buy a second one... maybe I would better keep an eye out for a mint loose one.
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You can still take her back hon! Just put her back in her box and tell target what happened. They're usually good about these sort of things.
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Wow that's bad! I have a lot of G4s and I've been noticing a lot more quality problems since the wedding sets hit the stores, maybe because they're trying to produce faster. The hair rooting on G4s was awful to begin with compared to G1s and G3s.
I think I'm gonna mention this in my merch column this week. :x
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owww poor ponies ... it looks like their hair is trying to escape.
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I would complain straight to Hasbro. (they might replace her and give you a coupon or something)
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I say you go ahead and return it. Target is really good about customer satisfaction, and they will return it to Hasbro as damaged goods. Even if they don't, they probably will contact Hasbro as they can't afford to sell crappy merchandise, as simple as that.
This.
Returned goods says a lot to a company.
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My sister got a Fluttershy for her wedding, and it had a wing that seems like someone bent it a whole bunch and now it's plastic is really thin in one part, almost going to fall off or something. -_-
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Wow that's really awful. This is why I won't put any money into the brushables of this line. Besides the fact that the heads do not match...stuff like this is just very frustrating. I can't spend my money on things that are so poorly made. I always thought I would collect every line, but I can't purchase G4's unless they are blind bags. Sad really...its clearly marked. I wonder how this sort of thing happens and why its not inspected by someone before being boxed.
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This is Terrible, I want to inspect my ponies now
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Oh geez, poor Twilight :/
I wish Hasbro placed a bit more effort in to improving quality, but I guess its fair given the low price of the toys.
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so far i've only noticed feathermay has a very notice-able different colour head, but didn't notice it straight away - i thought maybe it was a gradual colour fade or something. they are $9 here, not really a cheap toy, if i had one damaged like that i'd be taking it back straight away!!!! oh and our first rd is nearly a year old and quite grey compared to our newer one...
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I feel sad looking at them pictures again. I bought some ponies yesterday and had to look good at them first!
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My Target could not take her back. Hasbro replied my e-mail today saying they are going to send me a new one (didn't told me when).
I luckily bought this one in the US. In Brazil a brushable like her is about US$13.
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That's horrible. Sorry that happened to you. I would try the store first and if they offer to replace your pony, make sure the one you get is fine before taking it home. If they don't let you get a new one I would contact hasbro. I would print the pics and show them to them also in a letter or email. I would try to emphasize that you would prefer another twilight sparkle. They must have plenty in stock, it's not like she's a rare pony. If you can't get a twilight maybe you can find a nice member here to reroot her for you.
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Well at least Hasbro will be sending you a replacement thats great!
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Between the current quality of the brushables and the quality of the other pony products, I'm just not buying the G4 line right now. It's quite sad, but I'm happier with the ones I have from the start of the line and I daren't risk selling on some of them for fear that I'll never get anything of better quality.
Oh well, Hasbro is trying to keep up with the huge, huge demand that is going to get them a ton of money for the holidays, quality was bound to sink sometime.
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Ack, that is not good. they need to improve their quality control!
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Do you guys think they've found a way to make ponies in a cheaper way for them, also giving us cheap quality? That seems to be what's happening. I know they're a business after all.
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Toysrus was great for the second exchange.
When it comes to quality I might be alone but I always figure they push those people(the people who are making our toys) so much that we should expect a damaged product occasionally.
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Do you guys think they've found a way to make ponies in a cheaper way for them, also giving us cheap quality? That seems to be what's happening. I know they're a business after all.
I think it comes down to the fact that Hasbro clearly want to keep the single ponies in the "very affordable" price bracket. $5 is the kind of price that makes the item an easy impulse purchase. Its a depressing equation - no matter the price point the manufacturer will still try to keep the net profit per item around the same percentage. And if the price is low, that means production needs to cost less - hence the cheap ponies = cheap production.
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Glad to hear you're getting a replacement, hope they send her soon. Keep us updated. :)
Do you guys think they've found a way to make ponies in a cheaper way for them, also giving us cheap quality? That seems to be what's happening. I know they're a business after all.
Yes, I think the quality has dropped considerably in the last few months. I've had pretty good luck when it comes to ponies aside from poor Rarity, but I've been finding more and more dents and bruises on my most recent purchases. They must be trying to meet demand (especially with the holidays around the corner), and like Hathorcat said, keep them affordable at the same time. It's frustrating, but all we can really do is tell Hasbro and return the items. :shrug: