The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Water_Fire on August 20, 2012, 02:31:23 PM
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So, today I received my Ivy, who I was very excited for. For reference, here's the link to the auction I won her in. As you can see, she was an utter bargain. http://www.ebay.co.uk/itm/150873428474?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649#ht_500wt_1156
She looks ok, right? There's that pink mark on her flank but that can be made the NDS if needs be.
However.
She showed up and she looked like this:
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It's kind of hard to see, but she's missing her eye gems, her tail's rather frizzy and there's pink marks all over her other side! Plus, the 'slightly faded' cutie mark has been half rubbed away!! Her description online wasn't misleading as such, but didn't describe the extent of her problems. In their defence, if I'd looked closer I'd have seen at least one gem was missing in the pic.
Now, normally, I'd mention this in my feedback (as I certainly wouldn't have bought her in this condition if I'd known) but also included in the package was this:
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If you can't see it, it reads as follows:
'Thank you for giving Ivy a good home. She has been loved and well looked after for many years. Ivy is looking forward to many more adventures in her new home.
I hope Ivy will be joined by many more of her friends in the near future.
Ash and Katy'.
Oh blimey, what do?! I SHOULD leave the comment, but those kids obviously loved poor old Ivy. I COULD fix her up (after all, it's all fairly superficial damage), but I wasn't expecting a fixer upper pony! I feel so awful! What do my fellow collectors think?
[Moving to Trader Support ~ many thanks ~ hathorcat]
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Actually you can see the frizz in the photo and the missing eye crystal. They did list the pink mark and say the symbol was faded. I would calk it up to a good deal not always being one and move on. They never listed her as mint and who knows if they are not pony folks they might not have even realized they needed to list the missing eyes.
If you feel you must do something I would send them communication via ebay and let them know nicely if they sell anymore ponies they need to list everything.
I would not put anything in there feedback.
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For 99p's worth of pony I don't think you should write anything negative in the feedback. Especially with that letter. It's so cute! I've never received a letter like that with a pony!
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aww im too soft and would not mention it in the feedback >_> she was cheap enough and that letter is quite sweet
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I was thinking something similar to what Diamond said.
Leave positive feedback since she was still a pretty good deal regardless, then send the seller a really polite and friendly message stating you have no ill-will, but that they should do their best to list all flaws and take photos of both sides of the pony so that they don't have run-ins with mean people who would drag them through the mud even after getting a good deal.
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I would say suck it up- especially considering the cost. They didn't do a fantastic job describing, but the description does appear to be accurate- I think it likely they didn't notice the eye item.
I would definitely not put something negative sounding in the feedback.
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Wishing I never mentioned it now, I feel awful!!
I might just leave them a polite message as you said. As I said in the original post, I should have seen her eye gems were missing. I'm more annoyed about those pink splotches (which are a lot worse in the flesh, sadly), and that half gone cutie mark.
I probably just overreacted because she wasn't as I thought she was! Oh well, guess I'll just have to fix her up! And for 99p, I certainly can't complain.
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I wouldn't put anything negative in the feedback since it sounds like they might not know the level of detail collectors look for, but I don't think it would be unreasonable to do what Yurusumaji said. (If nothing else, I wouldn't leave negative feedback without first contacting the selling in any sale anyway)
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I'll cast my vote also in the "don't do anything". She did say "Fair" condition.
(Also, I clicked on this thread because ebay gives me moral dilemmas every second I spend there!!! XD )
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I have an absolute tonne of that pony lying around by the way... If you would like an upgraded one then I can send you one, you could just pay me for the postage :)
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Aww, that note is so sweet! Even with her flaws, your Ivy is still a cutie. I wouldn't leave a negative feedback.
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Mercynova, I may just take you up on that!
I'll leave good feedback and a polite message in the morning. I was never going to leave something saying 'OMG THIS WAS AWFUL', or anything like that! I'd like to think I'm more reasonable, and plus I've been on the receiving on end of it too (Someone made snotty comments about my postage costs, even though no one has complained and I often don't charge enough!).
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No worries no one thought you would do that. I had it happen once too, the nature of dealing with the public.
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:lovey: AW! I wish all ponies came with a loving letter! I'd save them all in a scrapbook and know my ponies have known love... :lovey:
If you're concerned about letting the seller know to list every detail, don't be. If you're polite about it (which you've established you will be) then the worst that can happen is the seller's kids/original pony owners will feel a little sad. The best thing that happens is everyone there knows for future reference that they should be more descriptive. They mentioned in the letter that maybe Ivy would be "joined by her friends" - sounds like they have more to sell. It's better they hear it for someone who is nice about it than from the many mean-spirited/entitled/insane buyers on eBay.
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(Also, I clicked on this thread because ebay gives me moral dilemmas every second I spend there!!! XD )
Haha same here!! XD
Mercynova, that was such a sweet offer! ^_^ There are such nice people here at the Arena!
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The note from the sellers kids/seller/previous owner is pretty sweet, and it was nice of them to take the time to write it :heart: ... but some people just dont know the flaws they need to be aware of and list when selling ponies. Hopefully the seller will find your message helpful :hug: I've had to do that kind of message a few times on ebay, but genuine people will normally appreciate the help and advice.
Also -thank you Mercynova - thats really kind of you to offer Water_Fire an upgrade :hug: :lovey:
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I think they were lucky to have you as the buyer and not some meanie. The note was a really nice touch! :)
I agree with the above to nicely let them know that in the future, more pictures and a more detailed description could prevent an unpleasant experience from others. >_<
Very sweet Mercynova! :)
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I vote for leave positive feedback. In all honesty the description was perfect. "Fair Condition" means basically crap in most collector's talk.
Plus, she described some of the flaws you are complaining about and the others you can see in the photo. I don't see a problem at all with the description. I don't even think a note to the seller is necessary. She took a photo of the pony with the worst side showing and describe the flaws that you couldn't see.
Honestly, this looks like a case of the buyer needing to look at the description and photo. Maybe if you take a look at the auction now do you see where the flaws were obvious? Sometimes it's a good idea to blow up a photo and take a close look at it :-)
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Guys, I feel a little bit like I'm being harangued for being a complete ogre now. I ADMITTED there was stuff I should have seen, but honestly, I wasn't aware of some of the damage.
I've already said I'll be nice, and I would NEVER leave nasty feedback because I wasn't happy. I'm beginning to wish I'd never asked now, so can we please drop it?
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Water_fire, it's a shame some people are making you feel targeted here, asking for unbiased advice is why we have Trader Support, anyone should be able to come here without fear of being slated.
I don't think anyone has done anything wrong here, the seller probably did the best they could with the description but things like "a little faded" will have a very different meaning to different people.
Example: I once bought a pony from eBay that had "slightly offwhite" in the description. I thought nothing of this as most white ponies are no longer bright white after 20- odd years. When said pony arrived however, it was a dark beige color, almost yellow. Now in my mind that is far from "slightly offwhite", and not a collectible pony. But the seller had put it in the description and can't really be blamed either. It's just the way it goes sometimes.
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I don't think you are being a ogre at all and I disagree completely with leaving positive feedback. You can only see the faults if you look very closely which a buyer shouldn't have to do, that's not fair condition, it's not well looked after and there are "alterations to the pony" (ie the loss of the eye jewels). I would have been very disappointed to receive that and if these weren't kids I'd be doing a not as described, I can assure you.
I'd leave no feedback at all.
((HUGS)) I hate it when these things happen to me too.
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Water-Fire I do not think anyone see's you as an ogre. :hug: When things like this are brought to Trader Support you are going to receive different opinions. They are only "opinions" on how someone else might handle the situation. But I am sorry it is making you feel targeted.
Ultimately it is your decision on how you handle the situation. I think you have received some good advice from Ringlets and little.fox. A message to the seller would not hurt, especially if they are planning on selling more ponies.
I honestly do not think they were trying to be dishonest though, it just sounds like they are unaware of how to describe a pony to a collector's expectations. It happens when people are just listing stuff to get rid of it.
Good luck on whatever you decide to do. Again it is your descision on how you handle feedback. But I suggest before you leave a neg. or a neutral that you do contact the seller. It's only fair that you give them a chance to rectify the situation. There is nothing like getting slammed with a negative/neutral when you were not given the chance to fix it. They may have a reasonable solution that will leave both of you happy in the end.
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I left good feedback because at the end of the day, several faults WERE in the listing photo, and it was posted very quickly so I can't complain.
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Well that was very nice of you. ;)
I am glad you could come to an outcome that made you feel good. I'm sure it wasn't easy.