The MLP Arena
Pony Talk => Pony Corral => Topic started by: hokuspokus on April 12, 2012, 10:27:37 AM
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... about the "Rarity Carousel Boutique" playset i just bought.
It says on the package "20+ parts", at least on the Dutch box it says. And...there are NO WAY 20 parts. :huh:
So i Emailed Hasbro how misleading i thought that is. It's promising something that's totally untrue. My Email was sended yesterday.
Already today i got a response. Hasbro is very sorry i feel disappointed and has offered me a theme set as compromise!! :biggrin:
I am very happy they took my critique seriously! I just started collecting G4 so i'm not very sure what a themew set is, but i am just happy they do their best for me. So i'm gonna mail them my adress and am very excited to receive my special gift! :)
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I'm glad that Hasbro responded so well. :)
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While you're on their good side, ask them to give us a proper :muffin: Pony figure. ;)
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I think hasbro means to do the right thing, but still misses the mark at times. it's good to hear the responded so fast and are sending you some kinda playset. I can't wait to see what it is they are sending you, please share when you find out!
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I think hasbro means to do the right thing, but still misses the mark at times. it's good to hear the responded so fast and are sending you some kinda playset. I can't wait to see what it is they are sending you, please share when you find out!
Ditto to everything said here!
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Good job!
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Thats good that they came back to you with a response that you are happy with! Its nice when manufacturers listen to comment.
I think by 20+ parts they will be counting lots of bits that we wouldnt class as "parts"...thats the way these manufacturers work with their fudging of the figures.
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I think hasbro means to do the right thing, but still misses the mark at times. it's good to hear the responded so fast and are sending you some kinda playset. I can't wait to see what it is they are sending you, please share when you find out!
Sure, i'll post a picture for you all once i got it :)
I think by 20+ parts they will be counting lots of bits that we wouldnt class as "parts"...thats the way these manufacturers work with their fudging of the figures.
Well, they might learn karton/carton figures do not count, from now on :) That's so cheap and let's face it: pony's nowadays are definitely expensive... For that money, i want good service :)
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might may have had 20 parts, if you count the ponies, the animal friends, the brushes, the "food" the removable carousel ponies and the carousel itself. was yours missing these pieces?
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The carousel itself is made up of parts and I am guessing they counted these separately which is lame!
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I got the carousel and there is at most 12 parts in there... unless you count the two tickets. Lets see... 2 ponies, 2 cardboard tickets, saddle, 5 food items, 2 carousel ponies, the carousel, the mouse... and I don't think it came with a brush or comb or anything else. I'm pretty sure this is it. Besides the paper dog, bunny, and Twilight. Even so, there's only 14 pieces (if you include the tickets) plus 6 cardboard cutouts... not exactly accessories. They may have counted them though. Sigh. Definetly false advertising to say 20+ pieces. I'm so glad you are getting a bonus from Hasbro! Can't wait to see what it is!
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Maybe your box is the same one they use for the French version? That one comes with extra accessories and an orange carriage.
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might may have had 20 parts, if you count the ponies, the animal friends, the brushes, the "food" the removable carousel ponies and the carousel itself. was yours missing these pieces?
I did not miss pieces you mentioned, but there was a loose plastic in my box and it seemed something should be in there. But it was empty in my box. That's a bit odd.
Oh, little edit: there were no brushes in this set. At least not here in Holland.
The carousel itself is made up of parts and I am guessing they counted these separately which is lame!
I counted those parts you can see as loose. But still not 20, not even close. I counted everything except carton figures, they cannot be seen as 'extra items'. And i counted like 14 parts only. Thats wíth including those tickets... :|
Sabathamk, you are totally right. I have the same items you mentioned.
By the way, Hasbro had admitted the 20+ text is a mistake. It was already printed before it turned out the parts were less then 20 (This is what the lady told me in Email).
I guess that's why they filled the thing with carton stuff, to hope people would not complain... offcourse they don't wan't everyone to say something and they don't want to print the box again if they made alot ahead.
Ouch, that's hard to write in english! :P
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Aww, I'm glad they explained and were willing to make up for it! I can't wait to see what the "theme" set is. :)
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That's some awesome customer service. It's rare to see companies taking positive action like this. :)
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I've heard great things about Hasbro's customer service, and this just confirms it for me!
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I've heard great things about Hasbro's customer service, and this just confirms it for me!
Yeah, i don't think alot of companies would do this! :D Hasbro's the best! :P
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what email did you use? i have tried to contact them before and never heard back.
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what email did you use? i have tried to contact them before and never heard back.
Uh, i emailed to the adress that was listed on the official website.
But that was the dutch website, so i wouldn't know for USA ;)
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UPDATE: I got the theme set! :D
The one below just arrived! I'm soooooooo happy, never saw this one in Holland!!!
Oh i'm so sorry i can't stop talking, i just like it so much! It comes from the French stockroom :)
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wow that'S pretty cool :O
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Ohhhh Star Dreams is adorable! Congrats!
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Oh my gosh wow! I love that set!! How nice of Hasbro. I gotta admit, they're not really a perfect company, but they sure do make up for it better than any other!
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Star dreams! So cute! That's the best set anyone could hope for! CONGRATS!
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That is so wonderful of Hasbro! What a lovely set :)
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Jeeeej I love the theme pack! You are so lucky ^.^
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That has to be my favorite set in that price range! I bought it a while ago and I love it! So cute! major congrats!
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Whoa, what a great surprise. I love that set, congrats~! :heart:
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lol i've emailed them twice about my buggered daisy dream and i haven't heard a responce yet and it's almost been a month.
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WIN! Well done Hasbro...pretty nice replacement and plenty of accessories in that set hopefully....the slippers are soooooo cute!
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Aww, Star Dreams is adorbs! Congrats! Look at that lil pizza too, how cute!
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Very cute!
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that would be a amazing make up! I'm glad hasbro trys, I can't think of another company that would do this for their customers.
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Ooh, awesome replacement - and something I never saw here, either. :)
Congrats! And good job, Hasbro. :)
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Kudos Hasbro! That was a wonderful replacement! :iconclap:
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amazing, what a cute set and cute lil filly!
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Lucky! That Star Dreams set isn't available in the U.S. Nice!
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How nice of Hasbro to send you that! Star Dreams is so awesome, I can't wait until she's released in the US. :) Congrats!
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Wow! Congrats!! That is wonderful customer service.
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That's a pretty nice apology gift from Hasbro. When they do it right, they really seem to hit it on the nail. Congrats!
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Wow, a Star Dreams set? That's awesome!
They seem to be really willing to offer compensation for carousel issues, I emailed them a while back because my Sweetie Swirl had some bad factory errors. They actually sent me a replacement, free of charge, and didn't even ask me to send them the flawed one, so now I have 2! :D (not counting the one in my sig)
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Thanks guys! :)
Hasbro's customer service is the best indeedy! Im glad there's a company who tries so hard to resolve a problem and such.
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Wow that's super cute and awesome of Hasbro! It's weird but I think I love the pizza box best, lol random! Congrats! :)
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Congrats on getting a great set! Star Dreams is adorable!!