The MLP Arena
TCB => Trader & Shipping Support => Topic started by: little.fox on April 11, 2012, 01:04:45 AM
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So I thought I had found a minty Nightlight, finally.
She arrives and the first thing I see is an age mark on her DS leg. I'm gutted as the seller stated (repetedly) no marks, no cancer, no haircuts. I am completely aware these things happen, and I'm not trying to get at the seller here.
I paid 200 USD, wich was stretching what I wanted to pay for her, but thinking she was NM it was worth it to me. The seller has now offered me $20 off, and I just don't know how I feel about that. It would be different if it was something fixable, it's not like there is a way to remove the mark.
So, any thoughts on this please?
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If you are disappointed then I think the best move is to ask the seller for return and refund..
At the end of the day that means you will have your money back to search again for the pony and the seller can re sell...
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:hug: little.fox
I understand your disappointment when you wait and wait for that perfect pony and it is less than perfect when it arrives. But as you stated it does happen and I don't think anyone tries to do it intentional, don't get me wrong there are people who do. I know one time I had a beautiful Sugarberry and I listed her as that but I never looked at her feet because I was so enthralled at how perfect she was. Well everyone of her feet had an initial. :huh: Thank god my buyer was understanding and we worked out a deal.
Anyways I am glad to hear though you have open communications with your seller, that is always a plus in these situations. And it shows that she is willing to work with you.
The question is though are you going to be able to look at the pony and not think about the cancer mark? And are you happy with the $20 refund? If you answered No to either I would strongly recommend returning it. I don't know what your seller's return policy is but it wouldn't hurt to ask.
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Ow that is so dissapointing :hug:
I think that of you really want a mintt one you shouldn't settel for less. Be sure you make the choice that you think is right. If you just are to dissepointed wih the age spot (which i could totally understand) you can ask the seller of a return.
I wish you luck with your choice :hug:
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I agree that if you really want a mint one then a return and refund may be the best way to go as the flaw with bother you otherwise. Let us know how you get on x
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Hope it works out for you! :)
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The question is though are you going to be able to look at the pony and not think about the cancer mark? And are you happy with the $20 refund? If you answered No to either I would strongly recommend returning it. I don't know what your seller's return policy is but it wouldn't hurt to ask.
I agree! Also if the seller won't take a return you can open a "Not as described" case with ebay since they stated no marks, etc. and the pony obviously had one. Good Luck with which ever way you decide!
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*hugs* :hug: Aww noes! I've also had that happen before and it is very disappointing - especially with a mark that cant be removed, and especially if the seller stated that there were no marks :(
However , mistakes can happen -the seller might not have intentionally mislead you and at least she/he is willing to work things out with you. I'm gonna say the same thing as everyone else - have a think about this pony and ask yourself if you can live with that mark and the $20 partial refund, or whether you will never be happy with the pony, or the price you paid for her in that condition. If you arent happy then it would be much better to ask for a full refund and return the pony. Someone else will still want her even with the mark, so the seller should be able to resell her, and you will be able to look for another one in better condition :awake:
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I think a refund of $20 isn't quite enough considering the flaw. Just for a price comparison, I just sold a Nightlight with no age spots for $140. If you were willing to keep the pony with a partial refund, I still I wouldn't think that $180 after the refund was a fair price. If the seller won't work with you, I'd return the pony & wait for a better one to come along. Best of luck with whatever you decide. :)
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I think I would return the pony for a full refund. $20 does not match the the difference in value between an all mint one and a great-but-with-cancer one. :huh:
Where on the pony is the mark, more specifically? Is it obvious, like facing you when you look at the ponys display side? Or kind of hidden, like on the inside of a display side leg?
Can I ask where the transaction took place? Was it here on the arena or on ebay, tradera, private sale...?
To be honest this thread made me curious which Nightlight it's about. There aren't that many of them in the first place and the price you mentioned is kind of high even for a Nightlight.
I checked ended ones on ebay from the last couple of months and the only one that *sort of* matched the price (if you counted in shipping) was the one kitkatvintage sold but apparently that is not the one..
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Where on the pony is the mark, more specifically? Is it obvious, like facing you when you look at the ponys display side? Or kind of hidden, like on the inside of a display side leg?
Can I ask where the transaction took place? Was it here on the arena or on ebay, tradera, private sale...?
The mark is quite small but noticeable, its on the DS of her hind leg. It was the first thing I saw when unpacking her, before checking her over. The sale took place here on the arena.
I'm not sure returning her will be an option, the seller is saying that will leave her out of pocket by $14, since she offered free shipping on the pony.
Thanks for your answers, everyone!
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Oh no - that is really aweful!
Don't tell it was the high prices Nightlight from ebay a few weeks ago??
I really hope you can sort it out.
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little.fox - I would take a photo of the mark you are talking about and send it to the seller. That way she can see what you are upset with.
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I'm not sure returning her will be an option, the seller is saying that will leave her out of pocket by $14, since she offered free shipping on the pony.
Well, that's unfortunate for the seller, but that's not really your problem. You bought an item that was misrepresented and you are not happy with it. Your seller should take responsibility - and if that means them losing out of $14, then that's just part of being a responsible seller.
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little.fox - I would take a photo of the mark you are talking about and send it to the seller. That way she can see what you are upset with.
I would like to see a picture too if possible.
It's interesting that the mark was unnoticeable enough for the seller to overlook it and obvious enough for the buyer to be the first thing they saw.
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The seller and little.fox have worked out an agreement and she is returning the pony.
I am glad to hear the two of you could work through this. :)
Also I do not think it was done deliberately, things can get overlooked. It has happened to all of us. ;)
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I am really glad to hear that you and the seller came to a agrement to return her. Because of thjs out come i think the seller didn't do it on purpose.
I hope you can find a new minty one that you were looking for :hug:
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The seller and little.fox have worked out an agreement and she is returning the pony.
I am glad to hear the two of you could work through this. :)
Also I do not think it was done deliberately, things can get overlooked. It has happened to all of us. ;)
That is really true - and also faults can happen to everyone.
I'm glad you worked that out - and I've my fingers crossed for you to find a nice Nightlight soon.
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I'm happy to hear that you and the seller have worked through this and you can return the pony :hug: Hopefully you can find another one soon :)
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Good! Hopefully you'll find what you're looking for some day.
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As Ponylady has said, Nightlight is on her way back to the seller.
This whole thing has rather put me off looking for another one tho, as this is the second time this exact thing has happened to me with her. The seller lists as NM with NO MARKS and the pony arrives with marks. I don't why this keeps happening but it's SO disappionting and each time I waste about $15 on the return postage. At the moment I'm inclined to give up on the whole thing.
Thanks for all your input and well wishes!
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Ok, I'm having some really strange comms with this seller. In one message she states that she didn't really look the pony over after getting it out of storage. This makes me wonder where on earth she was getting the description from? Was she just doing it from memory? That statement actually made me quite cross. Not the smartest of things sending out a $200 pony that you have repeatedly stated is MINT, without looking it over.
They have now relisted the pony, on eBay this time, with this picture:
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In the eBay description she writes: "This pony is near MINT, it has NO flaws at all, just a tiny little spot on her hind leg as you can see on the picture - thats the only flaw she has."
I find this a bit confusing, is the mark a flaw or is it not? At least attention is brought to it and bidders made aware this time. At the time of me posting this I have yet to recieve my refund.
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little.fox ~ Did you file a complaint with ebay? Or did you just go on the seller's word?
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I am disappointed to hear that no refund has been made and the pony is up on ebay for sale.
Have you emailed your seller inquiring about it yet?
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that "tiny spot" is a pretty damn big spot, and for a collector is a pretty big flaw. It's in a prominent space, it's dark, and very noticeable. I can't see how they could possibly miss that or think that a pony with that mark could be considered mint.
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I really dont understand that. At the german mlp board, I tried to make her understand, that usign the phrase "mint" means "no flaws at all". She said " I understand" but seeing this now makes me think, she did not understand at all or does not care about. That flaws is, as NoDivision said, noticeable and pretty big. Not mint at all. No way. *sigh*
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little.fox - please keep us updated on when she refunds you.
I would send her a friendly reminder.
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The mark on the hind leg is obvious. I don't get it how the seller could not notice it. Especially as it's a pony that is notorious for getting marks - that would make you want to check it even more thoroughly before selling, wouldn't it.
Not sure if I misunderstood but did you have to pay for return postage yourself after all? Although the return is because of the sellers mistake?
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Not sure if I misunderstood but did you have to pay for return postage yourself after all? Although the return is because of the sellers mistake?
I am wondering the same. I think it kinda... well, strange that the pony is listed on eBay again already although you are still waiting for your refund. I mean, you live in the US, that should give the seller quite some time to refund you while waiting the pony to be back at them? :huh: Sorry to hear this went so wrong for you. And as Sugarminty stated, I am kinda sad to see that the seller still not seem to understand that this "tiny spot" is quite a big flaw for this pony, especially since it has been repeatedly said also on the german pony board... :huh:
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I agree, it's rude to not have refunded immediately.
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little.fox ~ Did you file a complaint with ebay? Or did you just go on the seller's word?
I'm not sure I follow what you mean? My transaction didn't take place on eBay.
I am disappointed to hear that no refund has been made and the pony is up on ebay for sale.
Have you emailed your seller inquiring about it yet?
I have, she says she didn't have the funds in her paypal balance but she's working on it. And I really don't like the sound of that..
that "tiny spot" is a pretty damn big spot, and for a collector is a pretty big flaw. It's in a prominent space, it's dark, and very noticeable. I can't see how they could possibly miss that or think that a pony with that mark could be considered mint.
My thoughts exactly!
Not sure if I misunderstood but did you have to pay for return postage yourself after all? Although the return is because of the sellers mistake?
She has in fact offered to refund my postage as well. But as I say, I haven't seen any money yet.
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she should initiate the refund IMMEDIATELY, regardless of if she has the funds in her paypal. Paypal will pull it from another account, and if that doesn't work then they will try again in a few days, but at that point the refund is ofically on the books so she can't back out of it.
Seriously, tell her to do it now. Did you file through paypal or was this just an agreement between the two of you? Is filing with paypal still an option?
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I haven't filed with PayPal as of yet, I wanted to give her an opportunity to make things right on her own, but I'm still well within my 45 days.
EDIT: Just checked paypal and $100 has been refunded.
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It makes sense then why the pony is up for sale so quick. I am going to assume the money she receives she is planning on paying you back with.
Although if it was me I would have never spent the money till I made sure my transaction was absolutely complete, as in my customer was satisfied.
I think your doing the right thing though by giving her the chance to make it right on her own. And as long as you are aware of your time frame to open a case then your good. Don't get me wrong I don't think it is right that she did not refund you immediately. But as I stated above she is clearly selling the pony to raise the funds to pay you back.
I would just make sure she keeps communication open with you. And keep an eye on that auction so you know when and if it sells. It should give you an idea as to when she should be making good on her word to refund you.
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Although if it was me I would have never spent the money till I made sure my transaction was absolutely complete, as in my customer was satisfied.
I agree with everything you've said ponylady, and I think the above is what any professional seller would do.
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I also agree with what Ponylady said - keep communication and watch the auction ;) Your seller could have done things better (ie - refunded you the full amount right away) , but at least she is sorting things out, and she has now refunded some of the money to you :) . It does look like she will refund you the full amount as soon as she can.
I'm not sure why she still insists on describing the pony as "Mint" though, when there is a noticable flaw :huh:
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Sorry, typed ebay but meant paypal...Glad to hear your money was refunded!
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Sorry, typed ebay but meant paypal...Glad to hear your money was refunded!
Not quite, it sounds like she only got half back so far.
But I'm happy to hear you are well within the 45 day mark. Hopefully it won't take too much longer now.
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Is it just me or in the rear view photo of the pony, does she have another faint spot on the other leg just where there is a stray tail hair.
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Yup, I noticed that spot as well. Makes me wonder what else might be going on that the seller is not noticing :\
I also feel like the tone of her "added" information on the auction is kind of condescending. Like "For all picky collectors out there" as if it's unreasonable for a collector to want to know about flaws on a really expensive pony.
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Yeah it looks like that might be a spot. Or maybe it's from the camera. Hard to tell.
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I don't know what to make of this anymore.
It's all so contradicting, the seller so reluctant to admit there is any mark at all and yet that first spot is so obvious!
And now there is a possible second mark as well?
I agree it looks like a faint mark.
Little.fox, when you had the pony at hand, did you notice any other marks than the first obvious one?
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Hmm.. it really does look like another mark on the other leg ... another brown/yellow splodge/cancer type spot :huh:
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Im not too sure about that second mark, I don't remember seeing it so maybe just the camera. I still haven't heard about the rest of the money so I'm just off to send them a PM now.
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Welp, she has confirmed the second spot. I feel like she is definitely trying to make sure to point these flaws out now, which is good, but only because other people have contacted her to point them out. It's a bit of a worry to me that they weren't noticed and mentioned in the first place. If we can easily spot them in a photograph, they must be noticable in person :\
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Sounds like she was selling ponies that were primarily in storage, using descriptions from memory. The HTF ponies tend to have people underestimate their flaws, and vice versa.
Glad that your seller is remaining communicative and that your refund is proceeding. :)
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Yep, paypal tells me the refund is being processed, so that only leaves the task of putting together some feedback for this mess of a transaction. *sigh*
Thank you so much everyone for taking the time to post your thoughts and advice!
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What kind of feedback are you going to leave?
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What kind of feedback are you going to leave?
I was wondering too. As the sale took place here on the arena I find it a little bit strange that the seller has not posted in this thread at all. Particulary as she has been very active updating the auction description for the re-sale.
If it was me, I mean if I had sold something and the buyer was unhappy enough to start a thread in here... not that I think that would ever happen, but *if* it did I know I would want to be here and tell my version of it.
In any case, I would like to know what her username is here on the arena.
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Well this transaction has been a huge disappointent and her comms with me has left a really bad taste in my mouth so I've actually thought about leaving a neg, but I don't know if that's a bit harsh, I mean it wasn't a complete rip off, I did get my $200 back after all. She's defenitely not getting a positive!
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That's a tough one little.fox, noone likes to leave a negative.
But if you feel that strongly about it being that bad of a transaction then you really have no other choice but to leave accurate, honest feedback.
I would take into account though that she did allow you to return the pony and your money was returned.
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Well it's becoming more clear to me that she did send this pony out fully aware of it's age marks. Secondly, I find it interesting that the mark wasn't shown in the pic of Nightlight in her sale listing. Either that was taken before the pony developed the age mark or it was retouched. Sadly the seller removed this pic from the listing. Thirdly, my return postage has still not been refunded. And I haven't even started on the way she has been writing to me in PMs, or what she's been saying on the german forum.
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Personally, I wouldn't leave very good feedback...
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little.fox I have to ask but what kind of messages is she sending you?
I am rather disappointed to hear that your shipping has not been refunded yet either.
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It's very disappointing that a fellow collector would not note such an obvious and serious flaw. Age spots/"cancer" are pretty much at the top of the "do not want" list for everyone, since they tend to get worse and worse as the years go by. I hope everything works out for you. *hugs*
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You are much nicer than me as I would leave negative feedback at the most, or neutral, if possible, at the very least. You don't mess with me, my money and ponies! Lol.
:good:
Post Merge: April 27, 2012, 01:33:54 PM
Anyone else notice the no return policy in the ebay auction?
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...................... or what she's been saying on the german forum.
I would like to know what she has been saying on that forum. (if it's allowed, that is)
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little.fox I have to ask but what kind of messages is she sending you?
PM'd you Ponylady.
...................... or what she's been saying on the german forum.
I would like to know what she has been saying on that forum. (if it's allowed, that is)
Maybe I shouldn't have mentioned this, as I have not read any of it with my own eyes, I wouldn't like to infect this even further if I've got the wrong end of the stick. So I'll just leave that alone for the time being, if you don't mind.
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...................... or what she's been saying on the german forum.
I would like to know what she has been saying on that forum. (if it's allowed, that is)
Maybe I shouldn't have mentioned this, as I have not read any of it with my own eyes, I wouldn't like to infect this even further if I've got the wrong end of the stick. So I'll just leave that alone for the time being, if you don't mind.
Don't worry, I agree, if you have not actually seen it yourself you shouldn't pass it on.
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The seller is also a member here, I would just like to input that in case anyone needs to contact them , I hope everything goes well and gets sorted, I saw the relisted Nightlight and nearly bidded until after the 'flawless' part, I read on and it said about the mark. xxx
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Yes, I know they are a member here, as I said my transaction took place here on the Arena.