The MLP Arena
TCB => Trader & Shipping Support => Topic started by: cody_sunday on March 30, 2012, 01:59:53 PM
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a heads up to anyone who might also trade in Sylvanian Families/Calico Critters over eBay!
i've recently gone through all my childhood collection of Sylvanian Families to sell over eBay, and had 9 lots of buildings and accessories bought by the same user: right1sttime
as she won so many items in one go, she requested driving to my house to pick them up so i've just had the misfortune of dealing with a horrible eBayer in person :/
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[/size]on arrival she was very grumpy and immediately started complaining about the quality of the items, in particular the faded red roof of a shop building. when i was baffled and explained to her that it was written in the item description and shown exactly the same colour in the photographs. she denied that that was the case, and then when i brought over my laptop and showed her it on the eBay listing she still continued to deny it was accurate and wouldn't believe that colour can fade on 20+ year old plastic :huh:
before the day she was due to pick the items up i requested several times that she make the payment for everything over Paypal as it's my only listed method of payment, and she responded once stating that she intended to pay cash on collection and then ignored all further communication from me saying that i didn't want that as Paypal is the only method i wanted to accept. when she turned up for collection she had still made no Paypal payment so i had to ask her for the cash (£109.01 total) and she didn't have the right money available. when i said i didn't have change because i had requested repeatedly that she pay via Paypal not cash in person she tried to get out of paying the £9.01 because she was "certainly not paying anything extra because she was unhappy paying anything at all". luckily my dad overheard and came out with £1 in change to sort that.
she made it clear that she thought i was a dishonest seller even though i showed her IN PERSON that the item description stated the faded roof, and that the colour was identical in person to in the photo, and she told me i can expect negative feedback from her. :mad:
we've just had customer service training at my work, so i tried to be as nice as possible even though i was fuming, and carried the last box to her car for her and said i was sorry she was dissatisfied with the shop lot and hoped that the other 8 were at least all ok for her. she replied with something along the lines of saying she would be checking everything else thoroughly when she got it home, so now i'm dreading picky criticisms of everything else too. i attempted to stay cheery and said thank you for driving to pick everything up because it was certainly easier on me than having to carry so much into the post office, and she ignored me, walked away, and slammed the car door.
:enraged:
i've had disputes with other eBayers in the past, but it's really quite upsetting to deal with someone so unreasonable in person instead of over the internet!
[/size]i would definitely recommend avoiding dealing with this buyer, as she not only didn't read the listing thoroughly resulting in drama for everyone involved, she stubbornly refused to accept the clear-as-day fact that the item was exactly as pictured and now i'm going to have my feedback rating hacked down because of it :(
once again it's ridiculous that sellers can't leave negative feedback for buyers, as this is definitely a situation that calls for it.
*rant over* D:
xx
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*hugs* You were dealing with a bully. She wanted to bully you into a better price. I don't think it would have mattered how pristine these items were, fault would have still been found. I've run into more then my fare share of those types in past jobs.
As far as I know, though, Ebay is much better about removing false negative FB. Hopefully, there is that.
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thank you :)
i hope you're right about being able to remove any negative feedback, eBay are so biased towards protecting the buyer instead of the seller. i'm dreading them saying there's nothing i can do!
xx
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First of all *hugs* :hug: hug: :hug: that sounds like a completely horrible experience and I think you did great to keep calm with this person, even though she was awful to deal with. I also think you did the right thing to show her the listing, and to not give her any discount :bigups:
*hugs* You were dealing with a bully. She wanted to bully you into a better price. I don't think it would have mattered how pristine these items were, fault would have still been found.
This for sure! ^^ there is a good chance she went with the intention of bullying you into giving her the items for less :mad: . That is possibly the reason why she wanted to collect the items in person - since your listing is accurate so it would be harder online to try and get any discount/use bully tactics :yikes:
I think I would definitely contact ebay about this - try and talk to them personally though on the phone - not just via email- and let them know about the situation. I hope they would do the right thing and remove the feedback if she leaves a neg. There are no guarantees that they will, but it has to be worth a try. At least do a follow up response to the neg briefly explaining what happened
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Holy cow, after that first bit of bitterness, I would have said "You're absolutely right, here's your money back!" and shoved her out the door. No WAY should she have been that way toward you.
The fact that she knows where you live now frightens me. Hopefully she doesn't try anything physical. What a loon!
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Ok first block her if you are able so she can't be able to bid on your auctions or even buy them. Next call ebay alertt them of your situations. And honestly you shouldn't of even allowed her to come to your house. Even if they insist.
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What an terrible person :shocked: I really can't get how some people act as they do!
Hope it works out for you atleast :hug:
You cant leave neg. feedback as a seller? :blink: Thats weird!
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Ok first block her if you are able so she can't be able to bid on your auctions or even buy them. Next call ebay alertt them of your situations. And honestly you shouldn't of even allowed her to come to your house. Even if they insist.
I second all of this.
Well, even though I have met people at my apartment before AT LEAST they don't know which unit I came out of.
I once met a guy to sell him an $80 receiver. He was nice as can be and very polite. Seemed like a normal guy.
Then when I met him at the store he started acting so flakely and weird. Like I was trying to scam him. It took 20 minutes of hemming and hawing before he finally went through the deal and left. I don't know if he was trying to get a better price but yeah, that wasn't going to happen.
So I guess even the nicest people can turn into weirdos. So happy he didn't come to my apartment!
I know sometimes you have to have someone come over to test something. But from my personal experience, people from Ebay get weirder than craigslist. Maybe cause they think they have leverage over you?
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So sorry you had to deal with a rotten person, but never ever accept paypal with pickups. All the person has to do is file a non recieved claim and you have no proof of delivery. I'd be lucky she paid you in cash.
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If she did that to me I would have said"if that is how you feel about it, then leave and i will cancel the sale,I don't want to sell it to you unless you are 100 percent happy with it," then kick her out of your house. she is only acting like that because she was hoping to beat you down on the price. people act like that towards me all the time!! we have had that happen before and ebay would not remove the feedback. she did threaten to leave bad feedback though,
which it is against ebay policy to threaten to leave a seller bad feedback. so be sure to contact ebay and tell them she threatened you with bad feedback. we have been threatened with bad feedback before, if you report her they will most likely suspend her ebay account!
she is yet another hateful person who doesnt know how to act in public,
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I still leave negative feedback if a buyer has been bad. Obviously you can't tick the negative box but I always write NEGATIVE (in capitals) and then my comment. I've only had to do this twice and I saw other people used it so I borrowed the idea.
Most collectors (myself included) are sensible when it comes to vintage Sylvanians as the buildings are often notoriously faded. A serious collector would know that, as would most newer or general collectors. Sounds to me like she may have been hoping to resell/split the lots. If she was really bothered she would have said she didn't want to take them. She probably didn't like the idea that you had tripped her up (over the description)
Sorry you've had a bad experience :(
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So sorry you had to deal with a rotten person, but never ever accept paypal with pickups. All the person has to do is file a non recieved claim and you have no proof of delivery. I'd be lucky she paid you in cash.
Oh yes, I'm surprised no one mentioned this as well. Don't EVER take paypal on a pickup!! Ever!! No matter how great of a person they seemed like. Only take cash.
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true ^^ if you take a paypal payment but the buyer collects in person its very risky, since they can claim they havent recieved the item, and you dont have any proof to show ebay /paypal that they have had the item :yikes: its better that she paid you in cash, but its prolly best not to accept pickups these days if possible cos there are some dodgy people out there now
I still leave negative feedback if a buyer has been bad. Obviously you can't tick the negative box but I always write NEGATIVE (in capitals) and then my comment. I've only had to do this twice and I saw other people used it so I borrowed the idea.
Its such a shame we cant really leave buyers bad feedback now *sigh* what you mention here though is classed as "feedback abuse" on ebay. The buyer can report you to ebay for this and they will definitely remove your comments and just leave a positive rating for the buyer. They may also take other action, so I wouldnt recommend leaving a false negative, even though its tempting ;)
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thank you all so much for your support and advice! it's made me feel loads better about the whole situation to know this kind of thing happens fairly often, even if that's pretty sucky in itself >__<
it didn't occur to me before that the way she behaved would have been to try and get an unfair discount on the items from me, but it totally makes sense. i guess i just don't think that way myself so i hadn't thought someone would do that! i think i'm too nice haha
luckily after reading what you've all said i found the option on ebay to report a buyer for feedback extortion, so if she does leave me negatives (i've still had no feedback from her at all, so i'm really hoping she just leaves it because she knows she's in the wrong here) i can sort it out :)
xx
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So sorry you had to deal with a rotten person, but never ever accept paypal with pickups. All the person has to do is file a non recieved claim and you have no proof of delivery. I'd be lucky she paid you in cash.
That was my first thought... :(
Hope everything works out for you though! I have added her to the Bad Trader list as you never know when a seller is going to switch toys.
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yay for lovebabysquirmy!! I love your list :)
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Is it terrible that I guffawed when I saw this person's username? I hope she doesn't leave you a negative, you certainly don't deserve it. You described everything correctly in the listing and you tried to accommodate this woman, and she was still pushy and rude and attempted to intimidate you. So not ok.
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*hugs* Way to stand up for yourself! I'm so glad you didn't let her get away with that--what a dirty trick! All over some toys, geez. Some people just don't have a life.
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UPDATE:
grrrrrr
the woman did leave me a negative after all - "Item was'nt in good condition,there was no colour in the roof at all ."
*bangs head against wall*
i hope reporting her to ebay for feedback extortion gets her account blocked :@
thank you all for your kind messages btw! xx
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:( thats sucks! ugh! :sad: I'm so sorry hun! you really didnt deserve that :hug:
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Unbelievable!
In all seriousness I would contact ebay by phone. I would explain this women picked it up in person, so she knew exactly what she was getting. It's not like she couldn't have told you right then and there that she didn't want it if the roof was such an issue for her. And explain the feedback extortion issue. I have found things get solved faster if you call and not email them.
Good Luck and sorry you had to deal with such a PITA!
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Urgh, I'm angry for you! I went through something similar with an idiotic buyer a few months ago. Good luck trying to resolve it!
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This whole story is so horrible. I guess buyers like this is why most people do not allow pickups any more.
I looked at right1sttimes leaving feedback history and I could not find the negative though? Has ebay removed it?
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hooray! ebay agreed that the woman was in the wrong and have removed her feedback :D
this is what i got back from customer support:
"Hello Katie,
Thank you for writing to us regarding the feedback you received from your buyer "right1sttime". I understand you'd like this removed as you clearly described on your listing that the roof is faded and agreed to the discount so allow me to look into this.
I checked your account and I'm happy to inform you that the Feedback you identified fits one of our Feedback removal criteria, we have removed it.
Please note that our decision to remove the Feedback does not constitute us finding that the identified Feedback is defamatory or otherwise unlawful.
As you're a seller you would have received Detailed Seller Ratings as part of this buyer's feedback, please bear in mind that these will also be removed and your scores will be recalculated.
It may take a few hours for the Feedback to disappear from the website as this requires input from our technical team.
Katie, I trust this has helped to ease your concern. If I can be of any further help simply reply to this email.
Kind regards,
Jack Power
eBay Trust & Safety"
i don't know why it says i "agreed to the discount" though :/
oh well, i'm happy as long as my feedback isn't messed up by that woman. woooooo
xx
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That's awesome news cody! :cheer:
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That's great ^^It's nice when thing woork out :hug:
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big congrats! ebay.uk is alot better than the american ebay! over here in the usa, buyers get away with whatever!
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Glad to hear you were able to work things out to get the feedback removed.