The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Maniah on March 10, 2012, 06:59:22 AM
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At the end of today, I have an auction that will become eligible to open up an unpaid item dispute. I have sent two invoice4s to the buyer, the second one asking him to please let me know if he needed more time.. and have heard nothing.
4 days is when you can file.. But do you normally wait longer than that? I haven't had to do this before.
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It depends on what was stated in your sales page.
Yes, 4 days is when you can start to open a non payer dispute... but many ebay sellers allow a longer time. I once won an auction when I was on vacation, but my seller had allowed 10 days for payment.
I think communication is key. If it wasn't mentioned your detailed rules on the contract, then I would email them another notice that you expect payment within so many days, otherwise you'll open up the non bidder dispute.
I personally think a week is fair , if no time line was given previously. :3 It's frustrating to not receive communication. But you should give him fair warning too.
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A week is what I used to wait, but then I changed it to four days. The automatic unpaid item assistant is awesome. You can set it up to automatically file unpaid item disputes and close them if no response is received. That's one of the very few things eBay got right. Just be sure to mention in your descriptions that you use the assistant and what the timeframe is. If no timeframe is stated, I agree with banditpony that one week is fair.
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I give my buyers 7 days unless they contact me and make other arrangements. In which I do not mind waiting. But in any event I do email them giving them a chance to respond within a day or two and if not I open the dispute.
I would send them an email and ask if they need more time rather than write it on your invoice. I have noticed people do always tend to read what is written on invoices. And if they do not respond in a timely manner then open the dispute.
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I give my buyers several days. Then I send them a message giving them a time limit on a response. I open a case if I don't hear back from them. As for a time frame, it is up to you as a seller. Also, like ponylady said, I would always send a separate message. Even I forget to read invoice messages.
Lastly, hate to say it this way, but you're going to have to get used to non-paying-buyers/bidders. I see at least 2 each week. Ebay doesn't care, and neither do they.
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If I don't pay in 2 days, I usually contact the seller to let them know what's up as sometimes they may have other auctions going I'm interested in. Unless of course it's stated payment is due such a day, I pay before then. Communication is needed by the buyer.
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Thanks guys :) they did pay today. I need to remember to add those details into the auction notes.
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It happens quite often unfortunately , so its always best to state in your auction when you expect payment by. I normally allow 5-7 days :awake: I'm happy to hear that they finally paid you without you having to open a case this time :hug:
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That's great that the sent payment! And definitely a good idea to add your payment due requirements to your auction.
I give my buyers 3 days to pay and open a NPB dispute on the 4th. I send an invoice out the first day and then again on the morning of the 3rd day and if I don't get any response then the dispute is opened on the 4th day. That still gives them 4 days to make payment before the dispute is closed but then I don't have to wait as long if they don't end up paying.